1. Game Stop

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Pleasant Prairie, WI

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Game Stop

2.0 (4 reviews)
Closed • 12:00 pm - 9:00 PM

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1 year ago

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3 months ago

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7 years ago

Worst customer service ever. The two in the store refused to help anyone and if you asked them questions they just snapped at you

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4 years ago

The staff was never pleasent but they weren't insulting rude. Not that I went often but I really won't be going back.

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Game Universe

Game Universe

3.6(7 reviews)
34.3 mi

Games Universe in Mequon: Sellers Beware!…read more I went into Games Universe in Mequon to sell more than 1,000 Pokémon and Magic: The Gathering cards. I was told the cards would be scanned individually and priced at 50% of TCGplayer. That sounded reasonable. Before going in, I personally scanned every card using CollX to get an idea of the collection's market value. CollX estimated the collection at more than $500, so based on Games Universe's stated 50% buying rate, I expected an offer somewhere around $240-$250. After approximately 24 hours, they called and offered me $64. That works out to roughly 6 cents per card. These were not worthless cards. The collection consisted primarily of vintage commons and mostly unplayed cards that had been in my possession for more than 20 years. There were dozens of cards in the $1-$3 range and nine copies of Seething Song that they themselves valued at approximately $11 each, and a Pokémon Blaziken V that I had valued at around $28. When I went into the store to discuss the offer, Conor explained their system in a condescending manner. I started by asking about the nine Seething Songs. He confirmed they valued them at $11 each--$99 worth of cards. At 50%, those nine cards alone should have represented roughly a $50 offer. According to their $64 total offer, that would leave only $14 for the other 1,063 cards. That was when I knew something was seriously wrong and the experience felt extraordinarily deceptive and predatory. If a store tells customers their cards will be individually evaluated and purchased at 50% of market value, an offer that amounts to roughly 6 cents per card raises serious questions. I have been buying, selling and playing Magic for approximately 30 years. I explained that I was the sole owner of these cards and that they had been in my possession for more than two decades. Conor's response was that none of that mattered to him and that he didn't need to "hear my credentials." It didn't need to become confrontational. It could have simply been a conversation about the cards and the offer. Instead, Conor's increasingly aggressive and condescending tone became particularly troubling as it became clear that I was not going to accept what I felt was an attempt to take advantage of the uneven leverage they apparently believed they had over me. Once I decided to take my cards back, and therefore take the potential profit from those cards away from the store, the entire transaction went sour and the interaction became increasingly unprofessional. Conor became agitated and verbally aggressive, making comments I won't repeat here. I took my cards and left. When I got home, I scanned the collection myself using the TCGplayer app. The results were eye-opening: 1,011 Magic cards: $401.26 61 Pokémon cards: $49.83 Total TCGplayer value: $451.09 Games Universe offered me $64. By their own stated 50% buying guidelines, that collection should have generated an offer of approximately $225.54. Instead, they offered me $64--roughly 28% of what their own buying policy would suggest and only 14% of the total TCGplayer value. The numbers don't lie. I walked in expecting a legitimate card-selling experience based on the terms they gave me. I walked out with my cards because I no longer trusted the process. Maybe there is an explanation for their $64 valuation. If so, it should have been transparent and obvious from the beginning. What I experienced was a massive disconnect between the buying process they described and the offer they actually made. If you are considering selling cards at Games Universe, do your homework first. Know your cards' value, get multiple offers, and don't blindly trust a stated percentage of market value. I will never step foot in that store again. I gave Games Universe an opportunity to conduct an honest and professional transaction, and in my experience, they destroyed whatever trust could have existed. For me, that's the end of the story and the end of my business with Games Universe.

Asked several times about One Piece Box Prices. 500 years in the future @ Game Universe: $175,…read moreonline: $115-125. Same thing with OP-06, Wings of the Captain. Purchased a box on TikTok for $130. TCGPlayer had it for $145-160. Asked front desk... $264. Looking for one piece cards, avoid this shop

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Game Universe
Game Universe
Game Universe

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The Exchange

The Exchange

4.0(103 reviews)
47.2 mi•Wicker Park, West Town
•$

The Service these guys provide is great!!! Got to handed to their enthusiasm and care for the…read morecustomers and the store itself, they have a lot of good selections of music, games, toys etc. Although the layout is average for a store it's kinda cramped when walking through the store when you're in a group of three ( don't try bringing and carry a book beg here it'll will get in the way of people walking around) and there is no public restroom here. Other then those two things this place is great, and would come back again.

I am writing this to share feedback regarding my recent experiences with this store. While I…read moreappreciate the inventory, the trade/sell process and customer communication have been very disappointing. Recently, I brought in an Xbox to trade. I was told I would receive a call the following day once it was tested. After receiving no update, I called the store myself and was told my offer was ready and to come in. After driving over 40 minutes, I was informed in person that you could not accept the console due to a fan issue--information that should have been communicated over the phone. Additionally, during a previous visit to sell a collection of Naruto Funko Pops and manga, I explicitly asked to complete the transaction that day to avoid another trip. Despite assurances, I was kept waiting until closing time, only to be given a rushed and surprisingly low offer. Clear communication and respect for customers' time are essential. I hope you will address these issues to improve your service going forward.

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The Exchange - Guitar Hero Xbox 360

Guitar Hero Xbox 360

The Exchange - They have everything here !

They have everything here !

The Exchange

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Game Together MKE - Pink PS2: Tekken Tag

Game Together MKE

3.8(5 reviews)
27.9 mi

What's better than FREE arcade games? NOTHING…read more I saw this place on social media and was definitely intrigued by the notion of completely free to play arcade games, so I HAD to check this out I was not disappointed. Dozens of free arcade games galore! Also, if you want to buy some games to take home as well as sell old games and systems this place has you covered too! Friendly service, the value was about what you'd expect for the going rates of new and used games, so all in all, pretty dang good!

Game Together MKE has the best selection of retro video games in Milwaukee, especially games in…read moretheir original boxes, but their prices are higher than similar stores in the Oshkosh/Appleton/Green Bay area and the offers they make for your items are not as good. During my most recent visit I felt insulted by what they offered in trade for six of my GBA games that Price Charting had valued at $154 (they offered $65 which is only 42% of the value). Just the day before, a store in Appleton offered me $50 in trade for the highest value game by itself (I didn't have the other five with me and only decided to trade all six while I was there). Needless to say, I left with my games and without the console I wanted to trade for, which was also priced higher than at the store in Appleton. The lack of other quality options in Milwaukee dictates that I can't completely rule out going to Game Together MKE again and that's probably why they price things the way they do. I wish there were other options in Milwaukee or that they treated their customers with more respect.

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Game Together MKE - One side to the gaming area

One side to the gaming area

Game Together MKE
Game Together MKE

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Game Stop - videogamestores - Updated November 2026

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