1 Star -- Only Because Zero Stars Isn't an Option!
I am extremely disappointed in Game Changer Brewhouse in Sherman Oaks. If you want an establishment that prioritizes imaginary reservations over actual paying customers, refuses to accommodate reasonable requests, and makes you feel like an inconvenience for simply wanting to enjoy a football game, this is the place for you.
My lady and I visited as SF 49ers fans after someone we met earlier that day recommended the place. We were excited to watch the Sunday game surrounded by fellow Niners fans and enjoy the atmosphere. Unfortunately, the experience quickly turned into a lesson in how NOT to run a customer-oriented business.
When we arrived, we were told all the seats were occupied or reserved and that we would have to wait. Fine, no problem. We understood that it was game day. Eventually, the morning crowd started leaving, and multiple tables became available. We were seated at a small table where my lady was facing AWAY from the TV, making it an absolutely ridiculous setup for two people who came specifically to watch a football game.
As more tables opened up, we politely and repeatedly asked if we could move to a more suitable spot. The hostess said no. The server said no. We even spoke directly with the manager, who apparently believes customer service means refusing reasonable requests and hiding behind excuses. There was a much larger, more suitable table sitting OPEN directly in front of us for the majority of the game. Despite the increasing number of empty tables throughout the establishment, we were still denied the opportunity to move.
The manager's excuse? The larger tables were reserved for bigger parties. Seriously? We looked around and saw more and more empty tables, no apparent line of larger parties waiting to get in, and no indication that these supposedly reserved tables were going to be used. And guess what? They never were! Apparently, keeping tables empty for customers who never show up is more important than accommodating the customers who are ALREADY THERE, spending money, and trying to enjoy themselves.
This is the kind of management that drives customers away. Instead of using common sense, showing a little flexibility, or making an effort to create a positive experience, the staff and manager chose to dig in their heels. Not once did anyone make a genuine effort to find a reasonable solution. The message was loud and clear: We don't care if you're uncomfortable, we don't care if there are better options sitting empty, and we certainly aren't going to make an exception to help you enjoy your visit.
And for all that attitude, the menu selection was mediocre at best. Nothing about the food or the service justified putting up with this nonsense.
By halftime, we had enough. We picked up our things and took our business to Buffalo Wild Wings. What a difference! A place that actually understands the importance of customer experience and makes you feel welcome instead of treating you like you're asking for some outrageous favor.
Game Changer Brewhouse should seriously reconsider its approach to customer service. A restaurant and sports bar is supposed to create an enjoyable environment for people to gather, watch games, eat, drink, and spend money. You don't accomplish that by alienating the very customers who walk through your doors. Empty tables don't generate revenue, and stubborn management doesn't build customer loyalty.
To the manager: congratulations on winning the battle over a table. You lost the customers, the money we would have spent for the remainder of the game, and any chance of us ever returning. I will NEVER come back, and based on this experience, I would absolutely recommend that other 49ers fans and anyone looking for a welcoming sports bar spend their money elsewhere.
There are plenty of places that appreciate their customers. Game Changer Brewhouse clearly isn't one of them. Don't waste your time or money here when you can take your business to an establishment that actually values it. read more