1st Promise. When I first met Ron on 11/18/2011 to discuss the food choices for my wedding in Summer 2012, he was the person who gave me an idea to select shark fin soup. I didn't even realize it was available until he told me about it. I told him that I would like shark fin soup since he mentioned it. He told me no problem and he could provide it.
1st Broken Promise. A month later on 12/18/11, I showed up to the tasting and he told me he couldn't provide shark fin soup without a clear reason. He didn't bother to contact me BEFORE THE TASTING to tell me this and he told me no shark fin soup AFTER I showed up to the tasting with my fiance and family. On 1/10/12, he explained his dislikes of the method in obtaining shark fins only AFTER I posted a Yelp review about his company. From 11/18/11 through 1/9/12, I didn't get this explanation from Ron and I didn't get any returned phone calls even though I had called him and left many messages. If he was so passionate about saving sharks, then why did he not communicate this to me before the tasting or anytime prior to 1/10/12? Pay attention to when he broke bad news to me. He said he has been in this business over 25 years.
Professionalism. On 11/30/11, his staff Adrielle forwarded me Ron's email included Ron's admittance that his daughter wrote the ten-thousand dollar "proposal"/contract and it was her "first proposal". I thought it was no big deal since I helped my parents with chores all the times until I got his email on 1/10/12 and he said his daughter is nine years old. In addition to the broken promises, I believed a contract WRITTEN by a nine year old was unprofessional.
First Email. Gallucci's sent me first email on 11/30/2011 with HIS mispellings, NOT MINE. I only removed the date and location.
Dear Michelle,
Attached is your proposal prepared by Skylar Gallucci. It outlines your spectacular wedding set for **** **** (date omitted) at *** ********** ******(location omitted). Please look it over and let us know what you think. If you have any questions; please give us a call at 253-826-1799 to discuss any changes or additions. If you would like to schedule a tasting; please do not hesitate to call us at your earliesty convenience...
Take Care,
Sincerely,
Ronald G .Gallucci
PS...This is my daughter's first proposal that she wrote...She wanted you to know....
Ronald G. Gallucci
Gallucci's Catering
253-826-1799
ron@galluccis.com
Legal Question. Is it legal for a nine-year-old to write a contract of her parent's business for clients?
2nd Promise. Ron kept $322 of my $645.45 deposit for my tasting and for "to take you through the process". The "process" I got involved meeting him at a Starbucks to discuss my food choices, receiving a ten-thousand-dollar contract prepared by his nine year old, receiving email correspondents from his staff Adrielle, and showing up to a tasting with disappointment. And he made it sounded like a deal since he said his "process" and food that led up to the tasting costed him over $450 and he only charged me $322. Wow, good deal really? I don't think so! He also said in an email he sent half of my deposit on 1/2/12, I still haven't received it as of 1/10/12 at 4pm. How long would it take to mail a check from Tacoma to Seattle on 1/2/12? I sent wedding invitations to my relatives in SanJose, CA on 1/5/12 and they received it on 1/7/12. His staff said the reason was "we are very busy". They found time to cash my check, but too busy to drop a check in a mail box to refund me? I have an email that shows he said he sent it 1/2/12, but then I got another email on 1/8/12 from his staff Adrielle said that "we are very busy".
2nd Broken Promise. Here's my update on 1/10/12 at 5:49pm: I got a check from Gallucci's for $322.72 today at 4:25pm with a postmarked date from 1/9/12 in Tacoma. This was Ron's offer to refund me half of my deposit $645.45. I told him I wanted $495 and allowed him to keep $150 of MY MONEY. He still kept $322.72 and he justified this for his "process" and tasting, which he provided lobster bisque with few strings of lobster, curry tofu, pad thai, slices of lamb, fried rice, salad, chunks of beef, salmon, and linguini made with canned clams for seven people including myself. Keep in mind the food amount was small and it wasn't a big complete meal. I cook all the times and I empathize the expenses involved. Most catering companies offer free tasting or charge $50. I was more than generous by letting him keep $150. I wasn't asking for a free lunch. Also, Ron offered to pay for drink at Starbucks and parking at the tasting, but I declined each time. I'm reasonable when it comes to dealing with people and I expect the same.
Pride. On 12/18/11, Ron emailed me, "Because if you don't like my food; I am sure you won't like any other caterers food that knows Thornewood as I do."
Evidence. Since Yelp limits number of words, you'd have to contact me for more information. read more