Absolutely amazing…read more We started our journey in Reykjavik with 22 other couples from the States. Our tour guide, Sol, was great! She was a native Icelander and provided us both information and hands on experience in Iceland. The mountains are beautiful and scenic, the water is pristine, and the sky is really a rich royal color. The historic architecture is well preserved and the land is spacious and uncluttered with urban sprawl. The Icelandic People are extremely friendly and their food, especially their fish and chips are the absolute best I've ever had the good fortune of tasting, and their fries would certainly make Ronald McDonald cry! The fries are fresh and crispy on the outside and fluffy on the inside, and certainly not like the ones we get here, where they are crunchy in the outside and harder on the inside. The journey was certainly one off off our bucket list, and deserving of a revisit soon!

I am writing to express my serious disappointment with the customer service we received from…read moreOdyssey during our recent trip to the Canadian Rockies. We had booked our entire trip through Odyssey, including our flights to Calgary. Unfortunately, our flight was canceled due to weather, and the airline was unable to get us to Calgary for two days. We immediately contacted Odyssey for assistance, but were told that they could not help because we had already checked in with the airline. We were advised to contact Air Canada directly regarding a refund. This was extremely frustrating because Odyssey had arranged and booked the flights for us. When we contacted Air Canada, we were told that any refund would have to be handled through the travel company that booked the tickets--Odyssey. We therefore found ourselves caught between the airline and Odyssey with no meaningful assistance from either side. Because we needed to arrive in Calgary in time to begin our scheduled trip, we had no choice but to purchase new flights at our own expense. Despite the fact that we had paid Odyssey more than $17,000 for this trip, Odyssey provided virtually no assistance in helping us resolve the situation or minimize the additional costs we incurred. We were eventually offered a $200-per-person travel voucher as compensation. Given the circumstances and the significant additional expenses we incurred, we do not feel that this offer adequately addresses the situation. We were also informed by Air Canada that a refund had been processed and was to be issued to Odyssey. We understand that Odyssey is now saying that it did not receive a refund and, as a result, does not feel it is responsible for reimbursing us for the expenses we incurred. This is particularly disappointing given that Air Canada directed us back to Odyssey as the company responsible for handling the booking and any applicable refund. We have traveled with Odyssey on three previous occasions and have generally placed a great deal of trust in your company. Unfortunately, the way this situation was handled has completely changed our perception of Odyssey. We expected Odyssey to advocate for us and assist us when an unexpected travel disruption occurred. Instead, we were left to resolve the situation ourselves, incur substantial additional expenses, and navigate the refund process without meaningful support. We respectfully ask that Odyssey review our case, including the refund status with Air Canada, and reconsider its position regarding reimbursement of the expenses we incurred as a direct result of this disruption. We have been loyal customers, but based on this experience, we are extremely disappointed and would have serious reservations about using Odyssey again or recommending the company to others.

Rima has always been amazing over the years. We only realized how good she is at her job and how…read morededicated she is to her clients over the last few months when we had a lot of unexpected travel that required constant changing due to family health issues. Rima was always, and I mean always there to help us, she was super quick to respond and was able to find us options and solutions. She provides such a valuble service with true professionalism and compassion and knowing she is our person to turn to gives us such peace of mind, especially in these uncertain times of air travel. We will probably never book any flight or trip without her!! Thanks you Rima!!

I found Bler Travel on a Google search, after trying AAA and not getting my emails returned. I…read moreemailed Bler out of the blue asking for flights to Italy. I knew exactly what I wanted for flights, times, airports, airplanes, etc. I'm only giving them 2 stars because they responded to me immediately. They just returned my email with flights, no introduction, no "hi, my name is", nothing. They just kept emailing one flight after another with zero attempt at any pleasantries or interaction. Each flight was crazy expensive or not what I asked for. I asked twice that they call me and provided my number, yet they continued to just email flights. Then, they just stopped all together. Lazy, cold, unprofessional, and ignorant. I found them on Google, that's how businesses are found by new potential customers. Let them cater to their regulars, obviously they don't care to earn new customers.

I just read an article in the New York Times called Technology In a Self-Serve World, Start-Ups…read moreFind Value in Human Helpers. Afterwards, I felt called to update my review write about a local business whose services I use, enjoy, and feel are valuable. I think in our world of high tech, we all need services that have a personal touch. Look at the trends--companies like Stitchfix are thriving because people want to feel someone cares about them, knows them, and takes their interests, concerns, and personalities into account. (Stitchfix has stylists that learn about you and send you clothes, going after a niche market of busy women that don't want to spend time in stores. I haven't used Stitchfix so I can't recommend them personally, though I know people who have. What this points to is the trending of #Convenience. I ordered cardigans for my mom and I and it came with a beautiful handwritten note, heck even my new mattress from Casper came with a handwritten note "sleep deep." It is very nice but easy to do, but that is not building a relationship, it is a one time gesture from a cutesy marketing team. The difference behind Active Travels is the genuine caring and service tailored to you. They don't eschew technology, they blend it with their own knowledge and scores of travel writers and agents. When I went to Asheville last year, I got 10 pages from Steve about things to do and where to eat, and even to definitely order the squid ink pasta at Curate, and brunch at Biscuit Head and Sunny Point Cafe in West Asheville.This is part of why I use and recommend Active Travels, run by travel writer Steve Jermanok and his wife Lisa Leavitt who is an agent. Both are well traveled and have friends and contacts all over the globe, and better yet, they are locally based in Newton, but can be contacted from anywhere. Beyond convenience, I really feel people need more handholding than ever in these troubled times. We need to be cared for. A search engine may be efficient, but it doesn't care about you. Lisa & Steve will. Steve once joked to me that someone said to him "Why open a travel agency? You might as well become a cobbler." Well, I actually use my cobbler a lot--another local place to recommend--The Soleman in Waban, Ma. Read about them all on Yelp!

Whew, where do I start? First off, if you are looking to get a call back from these folks, you'll…read morehave to wait for a few days. The agent we worked with was pretty gruff and didn't seem to be interested in answering our questions, etc. We weren't upset, until we realized that she'd booked our flight to return the day before our trip ended. Once we caught it, she changed the flights, but never sent us the new flight details. Three un-returned calls later and we finally called the supervisor. He was able to finally send us our flight info. Look, customer service is not their thing, at least in my experience. Take your hard earned money and spend it elsewhere. I think you'll just be bothering these folks if you try to have them book any trips for you. UPDATE: In the end, the folks at CC Travel did fix the issues and our trip went off without a hitch. While that doesn't erase the bad experience we had with them, it did end with a good trip.

Just got my license renewed at this location. The younger woman working the front counter was very…read morefriendly and gave me the forms as soon as I walked in. Jesus was also very helpful in answering any questions and taking care of the process smoothly and surely. My appointment was at 12:10 and they had me out of there by 12:35, with time to spare for my lunch break. I highly recommend any document renewal at this location, especially when presented with the RMV as the alternative.

This AAA location is awful. They treat customers like a burden. I don't know where they find the…read morepeople who work here but they are miserable. They do not post the hours for registry services and think you are an idiot if you do not know the hours. Avoid like the plague. You would be better off going to the Registry than having to endure 2 minutes with these horrible people. Two stars just so you don't skip this review.

My wife and I as well as many family members and friends, have used Adam Travel for years. We…read moregenerally deal with Abir Gedeon. This lady is really on the ball. She goes out of her way to find the best flight, makes "all" the necessary arrangements, takes care of the the check in requirements and seat selections, and follows your trip like it was her own. At my age, I have traveled many times and used many travel agencies, but I promise you there are none better than Adam Travel. Call them and ask for Abir and you'll be in great hands.

Absolutely horrible. The worst customer service I have ever experienced in my entire life. Don't…read morewaste your time with Adam Travel. They don't care about your preferences and they only want your money. Better worth your money taking it to a different agency. Very disappointed. Do not recommend it to anyone, ever.

We went to the Galápagos and had an amazing time. Our guide was Patricia, she was fantastic and…read moreproblem solved without ever looking stressed. Claudia, the Rafiki, was amazing. The kids loved her and she kept them entertained and engaged. It was also great to travel with other families so there were other kids to play with and it takes the pressure off being the entertainment for the kid all the time. All of our travel was arranged once we arrived in Ecuador. We never had to worry about where to eat, where to go, we just showed up when we were told to and the activities were set. Adults traveling alone may find a set itinerary somewhat confining, but with kids it is fantastic because they know what to expect and can be prepared. We really had a lovely time and would use Thomson again to plan another adventure. Shout out to Madeline and Renee who answered all our questions and kept us informed before we left.

This was flat out the best vacation with my kids ever. Everything from the owners to the guide were…read morephenomenal.

Spoke with the woman. Very hard to get information. Seems like they are busy and not willing to…read morehelp at all.

The organization of Costa Rica tour was awesome. Alex send…read moreus in advance all necessary papers with requirements and recommendations for this tour so we knew what to expect. The Russian speaking guide - Olga was above all expectation: always trying to tell and show us the most interesting things. She was all the time with us, we had absolutely wonderful time. She was thinking about everything not us, we were on real vacation. If there was an opportunity she always was offering us something interesting: like Canopy tour (zip Lining) and Nicaragua tour. We were traveling with YWT first time, but now we will consider this agency for our future travels and will recommend it to all our friends. It was really, like Costa Rican people are saying: Pura Vida

This review is for two specific reasons. My corporate travel needs and my personal travel needs. My…read morecompany works with Malmberg travel and I have to say, Beth and Mark are outstanding. Thank you for always making my life easier. They are very quick to help, and do not give up until our executives are happy. I would like to also mention Sandy Fell. She recently helped me with some group booking out of the country, and everything went flawlessly. I know it's not easy to coordinate with international hotels, and Sandy was very responsive and thorough. I will continue to use Malmberg travel and I would highly suggest it for any travel needs whether big or small. Thank you Sandy, Beth & Mark!

From the owner: Our 55 years in the travel industry has made Malmberg Travel a leader in custom travel products…read more Our Corporate sales division handles worldwide customers 24 hours daily. Our FIT services serve the customer with personalized precision. Our Leisure sales delivers outstanding value on cruises, tours, honeymoons, - or simply a quick weekend qetaway. No matter what, no matter where, no matter what travel means, we've the perfect solution for your travel needs!

Excellent experience. Our family have used Sila Transportation for years - airport runs in and out…read moreof Boston and Providence and a couple of times even Provincetown. Always on time, neat, clean cars, drivers know their way. A pleasure. I cannot understand why, with all these five star reviews, the entire set of reviews doesn't show five star. Maybe some disgruntled customer years back?

Yah for Sila again! You saved the day!…read more Needed last-minute transportation to the airport and was able to get a quote on the phone immediately and book service the night before!! Their prices are competitive if not lower than the competition and I would choose them every time based on our history. As usual, they arrived promptly on time and provided their normal amazing service! Thank you Sila!!