Had to plan a slightly complicated trip to Italy in October 09, and turned to American Express. Barbara is an Italy Specialist - she's traveled there more than 50 times so really really knows about a great many things. She's friendly, organized, and very responsive - I set everything up by email but she always said I could call if I wanted. She booked us into fantastic hotels (there are hundreds of hotels in Rome, for example, so wading through thousands of reviews is overwhelming), was on top of every detail, and made the whole planning process stress-free and enjoyable. It's easy to book hotels, cars, etc. online these days, but if you are doing something complicated or not just 'pick days and click here', she's absolutely the one to go to. Highly recommend! read more