Whew, where do I start? First off, if you are looking to get a call back from these folks, you'll have to wait for a few days.
The agent we worked with was pretty gruff and didn't seem to be interested in answering our questions, etc. We weren't upset, until we realized that she'd booked our flight to return the day before our trip ended. Once we caught it, she changed the flights, but never sent us the new flight details. Three un-returned calls later and we finally called the supervisor. He was able to finally send us our flight info.
Look, customer service is not their thing, at least in my experience. Take your hard earned money and spend it elsewhere. I think you'll just be bothering these folks if you try to have them book any trips for you.
UPDATE: In the end, the folks at CC Travel did fix the issues and our trip went off without a hitch. While that doesn't erase the bad experience we had with them, it did end with a good trip. read more