Marina is great with Russians and takes care of them well. Unfortunately, for the rest of us, there seem to be some unfairness in quality of service. I've used her several times and she's dropped the ball a few times. Once our plane was cancelled and we arrived at the airport and they told us we had to wait 2 more days to go home since all the flights were booked. How come Marina didn't tell us this BEFORE going to the airport? Another time we got our plane delayed because of a hurricane. Marina basically said we were on our own. So we got a flight to Pittsburgh a day later and drove 13 hours back to Boston. Recently, I tried to email her about dividend miles since I wanted her to make sure she put the transaction on card. Well, of course, the transaction went through, but now I had to go through US Airways to get the miles I deserved. Shouldn't she be trying to do all this in the first place instead of me having to do this type of work?
My friend recently had the same thing happen where he had to go home from Costa Rica. Marina never contacted him about the cancelled flight. When he tries to go home they told him he couldn't, so he called Marina to try to get everything cleared up. She basically said she couldn't help.
I've read reviews where one guy couldn't even get $40 back because she was lying to the back and making up things about fees. After police were involved, she finally agreed to give back the money as long as he didn't sue her. NOT good business practices. I would NOT recommend Marina and she'll no longer be getting my money. read more