Extremely Disappointing Experience -- Proceed with Caution!…read more I had a very bad experience with this company. What started as a small project back in October 2024 is still unresolved as of now. The entire process has been unprofessional, with a severe lack of customer service and accountability. They require full payment upfront, leaving customers with no recourse if the project isn't done properly -- which is exactly what happened in my case. The work led to expensive personal damages, and although they acknowledged responsibility, no meaningful resolution has been offered. They even fired an employee at the beginning of my project for unprofessional conduct, yet the issues persisted throughout. I am still dealing with the fallout and will continue to update this review as the situation unfolds. I'm sharing my story so that others can be warned and hopefully avoid a similar experience.

Beautiful finished job on kitchen granite. They searched for the specific granite I wanted and…read morefinally found it in Virginia! Huge caveat: you will sign a contract stating up to a 5 week wait for fabrication and install after someone templates. You must have LOTS of patience as they are NOT kidding about lead time. If you need/want your project finished quickly, go elsewhere! Had I been interested in a different granite I would not have used them and could have had the job done for less.

The staff is universally rude, ill-mannered, incompetent, and all employees act like and appear to…read morehave spent their lives in a hermetically-sealed environment devoid of joy. They communicate mainly in grunts, exasperated hand gestures, annoyed sighs, grimaces to signal their profound disgust that you're in their store, and cheery banter like 'I have no idea what you're talking about'. In terms of value, you can buy one handful of brass nuts and bolts for $50. I strongly recommend seeking out alternative nut suppliers.

If you think it's impossible to find, then look here. They have every screw nut or bolt available…read moreon the market. Their knowledge is quite valuable. They will have the product and advise you on your need. The service is simply helpful.

This is the second time we were sold the wrong color paint one was Rex terrier and now we just…read morere-decorated our foyer and hall our painter brought in the can of paint and the numbers for what we wanted. It's the same color. Our daughter has well he brought it home and he painted and the more we're looking at it, we thought it was way too late. Then we went to our daughters and realized we had the wrong color on our walls. Our painter went back. They gave him a real hard time and gave us a free can of paint. Meanwhile, we have to pay the painter to repaint. I think that is totally unfair. It is their fault and they should reimburse us the cost of the Painter.

I have been to my fair share of large and smaller paint and hardware and stores. As an artist, I…read moreneed and appreciate the help and personal attention when it comes to mixing paints that I never get at the 2 big chain stores in every town across America. I never feel rushed or ignored at Rings End. I have tried a few paint stores in and around this area and Rings End has won me over. Thanks for your patience with big orders of small cans of paint. I will be back. My goal in life is to avoid large impersonal companies when I have the choice to support local, mom and pop and smaller chains when I can. Rings End is neat and clean. They also have window shades to order and other services.

Over the past three months I stopped by Downes and Reader discussing what wood to use for a rustic…read morefarmhouse table. Everyone there were helpful and patient understanding I wasn't a professional. In the end my father and I decided on walnut based on the greyish tint it had. It's also a hardwood not often used for these tables. My suggestion is if you're not knowledgable about hardwoods but have an idea. Bring some ideas and then talk to the guys who work here. Located at the end of "furniture row" behind Dunkin Donuts and the old Eastern Pulse.

From the owner: The Woods of the World are at Downes & Reader Hardwood. Remodelers, hobbyist, cabinet and…read morefurniture makers, Downes & Reader brings the world of wood to you.

The manager Adelino was extremely helpful. Helped pick out flooring material that was best suited…read morefor our needs. Was helpful in helping us find an installer that did great and clean work.

The manager of this store is rude and incompetent. She lost my order information, so when my…read morecontractor went to get it, I had to leave work in the middle of the day to replace it. No apologies. Then she said it would be there on Thursday, now, maybe Monday. If she were honest about the timing, we would have gone somewhere else. We are on a tight schedule. She sits at her desk and makes customers fetch things for her so she doesn't have to move. Just wretched. I feel sorry for her coworkers, who all seemed like nice, helpful, knowledgeable people. I'm sure they are constantly picking up the pieces for her. I wish I never stepped foot in this place.

It's been a pleasure to work with Cristina Parent and the staff at Marble and Granite in Milford…read more It's well organized, well stocked and client friendly. You can count on professional expertise with each visit. I've visited three times and the last one was to finalize my choice from their inventory and have it work with counter top options from another firm. I know that everything will look beautiful.

I was looking for a black granite stone. My fabricator had called, and they told her they had some…read more So I stopped by to look. I walked in and spoke to Matt. He showed me some stones. I did not realize my fabricator had spoken to Anthony on the phone. It started a commission game. I found one slab that I really liked, but I needed two. They gave me the runaround and sent me pictures of different stones. They kept telling me they only had that one slab. I made 3 trips down to Milford, all a waste of time. I told my fabricator I wanted another slab of the one I had seen and for her to call to see what she could do. She called them and was told they would get another slab from another location and to give it time to arrive, so she told me only to stop by the next day in the afternoon. I stopped by in the afternoon and was greeted by Anthony, who eventually told me they had the second slab in the warehouse the whole time. When I asked why I was not told that from day one, he kept making excuses that were horrible. From my understanding, it essentially came down to a commission game. He wanted the commission, and since I had walked in and spoken to Matt, he didn't want Matt to get the commission. Very weird experience that cost me 4 days of lost time on the remodel and 3 different trips down to Milford from Newtown. I will not use them again. Very unprofessional. It was ridiculous!

Lori is the tile guru, both locally and beyond. She is super friendly, knowledgeable and…read moreexperienced. Her ability to suggest things that you might never have thought about is uncanny. Her products are top notch but Lori herself is a master.

Lori has a natural gift for working with color and style. She helped us design the renovation of…read moreour kitchen and 2 bathrooms. Extremely knowledgeable and a joy to work with. I highly recomend Biscayne Tile & Stone.

My experience with Marvin representative, John Barnick was outstanding. Professional, polite and…read moreprompt. Highly recommend if shopping for Marvin products.

Renovating a 100 year old house and they had replacement Cedar sheathing to repair the rotted…read morepieces in stock. The sales person gave us some options and helped to assure we were selecting the right materials for the job. Good old fashion customer service and respect with excellent knowledge of historic homes.