Been using this company since 2009 always have received good service with friendly associates

I went to Galaxy Cleaners to drop off a comforter and witnessed poor customer service from the start. An older gentleman ahead of me was trying to pick up his suit. His total was $18.88, and he handed the cashier a $20 bill. Instead of providing change, the employee told him he needed exact cash. The man was clearly confused, and another customer had to step in and give him change so he could leave with his items. When it was my turn, I asked about the price for cleaning my comforter and was told around $37. I mentioned I had a coupon texted to me and pulled it up, but the employee said it had to be "added to my account." When I asked how, she simply replied, "I don't know." If you're going to send promotional coupons, staff should know how to apply them. And as a business, you should always have change available for customers. Between the lack of professionalism and inefficiency, I chose not to leave my comforter and will be taking my business elsewhere. read more

Galaxy Advanced- Textile Cleaners - The front of the store - Laundry Services Near Me - Goodyear, Arizona

GO ELSEWHERE. I wish I had listened to the negative reviews, but unfortunately, I had to learn the hard way. This business fumbled my experience at every step. I brought in a garment for next-day service, which they agreed to. I pointed out a stain on the item, and they said they'd do their best to remove it--but assured me it would still be ready the next day. Today was the scheduled pickup. I called ahead, and they said it would be ready by 2 p.m. When I called again at 2, I was told they didn't even launder it--because of the stain I had already shown them. They then claimed they tried to contact me, which is simply not true. This was a poor experience made worse by the lack of accountability. There was no manager or escalation process available. At minimum, they should've offered to comp the service for wasting my time. That would've shown some sense of responsibility. If they don't start handling customer issues with more care, their already poor reputation will only get worse. read more

They lost my shirt. No one at the front desk had any answers they would turn the clothing ring continually then turn back around and say "it must still be at the wearhouse" I'm pretty sure they gave my shirt away. No compensation just gave me the owners email address smh. I'm never going back and I don't recommend read more

I'd been coming here to clean the same 6 items weekly for 4 months and every so often the price I was charged was $13 more. I attempted to give them more business but the owner/manager couldn't even be bothered with letting the attendant know if they could clean my bag or inform them what to change me... for an entire week. I will not be coming back. The only reason I gave 2 stars is because most of the attendees were really nice except for the one this past week who wanted to act like I had no clue what I was talking about when I said my charges had been different yesterday from the prior weeks- like I couldn't easily see on my financial statements. read more

In case you are looking for a good cleaning service, this is their quality. A brand new silk shirt was dropped off. What was returned had three broken buttons and looked like I'd slept in it. I was told that they could redo it, but I'd need to pay the $8.63 for the crappy service and then hope they get it right the next time. No redo w/o charge for the inconvenience. Oh and by the way they do not fix the buttons and regardless of my decision, I was going to pay or get would retain my $150 silk blouse. If I chose to take it they would call the police. Needless to say, I paid for everything, took my blouse, and will NEVER BE BACK TO THIS ESTABLISHMENT!!! As a side note, I calmly asked to speak to the manager and she would not discuss the matter with me, only passed her messages via text through the kid working the desk. Who also said "you silk shirt must be a fake" read more

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I arrived at the Goodyear Galaxy Cleaners two minutes before 5 unsure as to when they closed. The door had OPEN on it, so I ran to the door and saw the closing time was 5:pm. With 30 seconds to spare I had made it. The lady at the counter said "we're closing", I said "may I drop off this one item", her reply was "no, we're closing." I didn't think fast enough to say the sign on the door says open, and it is just this minute 5 o'clock. I just returned to my car. POOR CUSTOMER service for sure. read more

Shocking that Galaxy even made the top 10 reco from Yelp! Galaxy never get dry cleaning instructions right, ruin clothes , terrible counter service as it takes everything to put down their cell phone AND have operating hours worse than a bank! I don't know how they stay in business. read more

Took in 2 pairs of shorts to be "dry cleaned" and they obviously just laundered them. They had shrunk up and were all wrinkled. Horrible experience, way too pricey, will not be back. read more

We've been using Galaxy for formal wear and dress shirts, always have had a great experience. We have recently been able to start the pick up and delivery service in our neighborhood and it has been very efficient with no hassle, great for those busy weeks we can't drop off and pick up. read more

Horrible. Dropped 2 uniform shirts off and one pair of uniform pants for military creases with heavy starch. A week later they show up and both sleeves are double creases, no starch, and pants are also double creased. They said they'd redo them and make sure I had them Friday. No call on Friday. Was told the delivery truck had a mechanical problem. Avoid at all costs. read more

Galaxy Advanced- Textile Cleaners - Double crease. Stronger crease was original. New crease was off center. - Laundry Services Near Me - Goodyear, Arizona

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I tried to get a school band uniform dry cleaned here. The kid working at the counter alone didn't know the price and couldn't figure it out so told me I should just go elsewhere. read more

When one of my items was lost, not tagged, unidentifiable it took me a month of repeatedly going into the store asking about it and finally asking for reimbursement before they finally found the item. During that months time I was promised several items that they would call me, which they never did. I hate that I had to get assertive just to get them to bother. This could've been resolved so easily if they just put the slightest effort into looking for the item. Horrible business practice and awful customer service. read more

First of they store your credit card information without your knowledge.... Then they lose your stuff and have nothing to say (so frustrating)!!!! Literally I was told to leave my number and they would call me if they found it. The manager will not come out. If you ask to speak to the manager and yell at the front attendant the manager still won't come out, I witnessed it! read more

Do Not Bring Your Clothes Here!!! You've been Warned!! Terrible Service. I read some reviews but still decided to give them a chance. They charged me $31 for 5 pieces of clothing. Got my clothes back and I could've easily done what they did myself. I'm from the East Coast and I'm used to top notch cleaners. This place is garbage. Never again. read more

$3.99 for Dry cleaning is ridiculous I have been going to them since I moved into the area 6 years ago and honestly they have lost my business they removed the 3.75 from the window so they can now charge more and there is no guarantee you will get your clothes back like before. Plus nobody there seems to know what the policy is anymore. read more

Not happy. Tried emailing the issues and photos as I would like a refund, and reimbursement for the ruined dress, but the email feature on their website does not work, and there is no contact listed other than phone, and can't get anyone to pick up phone. I have chronic illness and cannot drive all the items back in person. I dropped off a large dry cleaning order at the Goodyear location. Picked it up yesterday within just an hour or two of getting the text that my items were ready as I was at the doctor just up the street, so it's not like they sat there for long. I had a wool dress that had A DEAD MOTH literally tied into the bag with it attached to the front of the cleaned dress, and there was white moth dust all over the dress. Every item I pick up was super wrinkled on the bottom because they tied the bottom of the bag up way too high. At least 9 or 10 dresses that need to be completely steamed when I got them home. Everything had this very strange and gross dead fish smell, and lastly, I had a cocktail dress with a taffeta skirt that looked like it was covered in either heat or chemical burns. I have never been so dissatisfied with a dry cleaner in my life. read more

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COMPLAINT I would not recommend Galaxy Dry Cleaners To anyone. This is the worst Dry cleaner for quality of work and customer service. They lost four items in September 2022--they ruined four things earlier this year. The items that were damaged we're new. I took them when I returned from a cruise. The manager, Lyle, gave me this long story about how previous management were screw-ups and how he would make it right. Well, long story short, Lyle does not return phone calls or emails. I provided him with receipts for the lost items and the damaged items, as he requested. I have sent numerous messages asking him to respond to me, and he has not. In three days, it will be one year that I have been dealing with these issues with Galaxy Cleaners. Lyle is the worst manager/Owner that I have ever experienced. He is very unprofessional and tells one lie after another. I do not recommend that you use Galaxy Cleaners! Google the name on Nextdoor and she how many complaints there are about the quality of service and the manager/owner. STAY AWAY FROM THIS PLACE!!!! read more

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So disappointed what happened to this place. Ok so we used to use/pre pay pre pandemic every week for my husband's dry cleaning. Now they don't require prepay, but this is the 2nd time Overcharged and staff acted like they did me a favor correcting. I did reach out to business owner and no response. 1st drop accidentally tried to charge for coat cleaning, no coat, no itemization of bill, we knew price was way off, they corrected. Last week I picked up 5 shirts laundry only not drive cleaning, again picked up price seemed way off, they charged 3 laundry, 2 dry clean. All shirts were put in as laundry. Staff was rude about correcting and then just gave me a bill for 24.00, I asked for itemized and they were even ruder and furious. We have gone here since the day they opened, not sure if new owner? management? or what but, no response to me reaching out first and this price issue appears to be a trend. Looking for new dry cleaner as now it's not weekly, so we can be picky read more

I had a few dresses in storage I needed cleaning and this was close by my house, the price for 5 dresses was $27 No prepayment required which I liked also I gave my phone number they sent me a text thanking me for my business but letting me know the estimated timeframe my dresses would be ready also I could upload a card on file to pay if I wanted to so my dresses were ready in 2 business days not bad I got a text letting me know that they were ready and a reminders over the weekend, I picked up my dresses they were cleaned and pressed my experience was great read more

Galaxy Advanced- Textile Cleaners - Nicely cleaned & pressed - Laundry Services Near Me - Goodyear, Arizona

We tried Galaxy Cleaners for a couple of months of dry cleaning and were not impressed with quality of work performed, price or customer service. The last straw came last week when my wife requested dry cleaning to be returned in two work days for an upcoming business trip. The associate told her it would be a rush and took quite some time processing in their system. The work was not returned in the agreed upon time frame. When picked up on the third day, several of the items were returned wet and not pressed. She called several times to speak to a manager about the situation, but none of her calls were returned. We've moved on to another provider. read more

They have no problem losing your clothes So don't get too attached to your clothing! They didn't seem surprised or sorry about this in the least! read more

If you want to experience poor customer service, this place is for you! If you want your clothes lost or stolen, this place is for you! They lost a pair of pants months ago and will not return my calls or emails. They don't care, but they got my money and won't reimburse me for the lost item. Scammers read more

I started using them a few months ago and signed up for delivery. I canceled delivery service after they left my clothes hanging on my porch light out in the open. After canceling I had them take my card off file and I told them I would be picking up my clothes from now on. I received another delivery today. This time they left my clothes at a neighbors house and charged my card again that they were suppose to delete from their file. I called to speak with a manager. Crickets. I started using them because they were convenient. I think from now on I will go out of my way to drive downtown for better SERVICE. read more

I never write reviews. not my style, but I am really upset about the way I was treated here. I was in a coma with covid for two months, made it out alive. went to get my clothes and they had gotten rid of my clothes. No phone calls or letters. No remorse. I asked for a credit and sent emails with literally no response. They just don't care. Been using this place for about 6 years. This just isn't right read more

do not bring your clothes here!!! it will go missing and mandie the owner doesnt care about her customers. they have been robbing customers of nice clothes and items and selling them to other people probably. i will continue to keep posting bad reviews til i get a call about my clothes even if it means creating multiple email address to keep posting bad reviews til they get a 1 star rating. i will remove all bad reviews if they pay for my clothes and call me back and resolve this issue. mandie is a scam and her business is will take all your clothes that you work hard to get. i will contact the mayor of goodyear and find a way to close them down and kick them out of goodyear. i dropped off my cleaners on monday morning at 7am and i was told that my cleaners would be ready by wednesday. wednesday came and they said another day, friday came and they said monday. it doesn't take 8 days to dry clean clothes. i contacted both stores about my clothes and they lost my clothes and the owner mandie refuses to call me and pay for my clothes. they lost $1200 worth of clothes and now she won't return my calls or email and the two guys that work in goodyear won't call the owner to resolve the issues. they are minors working there and afraid to call the owners. they refuse to give me the owners number nor have they made any attempt to call me to resolve this. i will contact 3tv news because sounds they they lose a lot of people clothes and won't pay for it. read more

On 9/27/2021 took several dress shirts in to be laundered, starched, and pressed. One was missing upon pick up. Kept getting excuses - machine broke down, it will be in tomorrow, call back, we will call you, the manager is not in. Today I presented a demand letter requesting a shirt and the cost of the bill. I see a lot of posts when they have lost your clothing. Each of you should present a demand letter to have proof when you take them to small claims court. DON'T lose your receipt!! Since September I have not taken any laundry back to them. Extremely poor business practices. I guess I am going to have to go to the department of corporations to get the name and address of the owners as no employees will give me that information. They also gave me a phony email address to contact them. DISGUSTING!! read more

On short notice I need a suit cleaned to attend a wedding this weekend. Galaxy advertises on "same day" and "next day" service....But they do not provide those services! They only provide 'weekly' service. read more

I Dropped my clothes off on Monday. I went to pick them up 2pm Friday and there was a note on the door saying "Closed. Had an emergency. May be back 6:50pm." I didn't have my clothes for my event! It's 2pm! I understand emergency's but it has nothing to do with us clients/customers There should be a manager or another co worker picking up that shift instead of just closing on a Friday afternoon. They really messed up my day and my show dress rehearsal. What about us customers? No help. read more

Galaxy Advanced- Textile Cleaners - Sign saying closed with no notice from Friday 6/23 afternoon til ? - Laundry Services Near Me - Goodyear, Arizona

We're very disappointed with the lack of service on our pleated drapes. Seems like wherever they send the items out to be pressed , they may not understand what a pleat is. after 2 attempts and over a month with no drapes, we've requested a refund of the $69 paid. the email address of the."manager" Mandie seems to go to a black whole.... No reply despite 3 attempts. just complained to BBB. will post complaint here and anywhere else possible to save other customers the time $ and frustration. if you do business with Galaxy cleaners , know that there's NO RECOURSE if you have a problem, other than a law suit. read more

I've tried this cleaner 3x now and each time is worse than the time before. Suit jackets more wrinkled than brought in. Sloppy care of garments, simple stains untreated. This was the 4th article of clothes as wrinkled and badly pressed. We should get a refund because I need to put all my clothes back in the car and get them re-done by another cleaner. The articles weren't even cleaned. read more

Galaxy Advanced- Textile Cleaners - Laundry Services Near Me - Goodyear, Arizona

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If you're going here to solely get alterations done...... don't do it. I know they send the clothes out to a woman who sew's the clothes for them. I could have done a better job myself and I'm horrible at sewing. I had school patches sew on my sons polo shirts and 4 out of the 6 were mediocre... 2 of them were horrible. Like completely crooked. Go somewhere else if you care what they look like. I've gotten a comforter cleaned here before and they did a good job so I'm not saying they can't dry clean but whoever they hired to sew their orders doesn't know what they are doing. read more

Galaxy Advanced- Textile Cleaners - Laundry Services Near Me - Goodyear, Arizona

**GALAXY CLEANERS SCAMS** Paid $50 when I picked up. Was charged an additional $90 once I left. When I called and spoke with the manager, Mandy, I was told that I wouldn't be refunded. Had to file a claim with my bank. They found that Galaxy Cleaners manually entered my card number (without my knowledge) and charged me an extra $90. Wells Fargo issued me a refund after the 10 day investigation and recommended that I report this to the BBB. read more

Brought in 3 skirts, 1 suit, and 1 jacket. Received the skirts folded over a hanger, which resulted in wrinkles and the suit was wrinkled as well. While I can easily iron the skirts, the suit will need to go to a better dry cleaner. Ultimately, a complete waste of time and money. The staff was polite, and it is was done quickly. read more

Galaxy Advanced- Textile Cleaners - Laundry Services Near Me - Goodyear, Arizona

Despite all the negative reviews I decided to go ahead and drop off some clothes because of them being so close to my house. Only half of the clothes that were dropped off were handed to me. Upon asking about the rest I was told they just wouldn't be here on time. Definitely won't be going back. No apology no explanation. Definitely worth driving to a reliable place. read more

no stars if I could I always have to come back and forth to this store to let them know my clothes mostly all of my clothes come back wrinkled and I could bring in a 20 piece of clothing and 12/20 I have to redo. read more

If I could do no stars, I would!!! My husband took 3 dress shirts in to be cleaned and folded. We were charged $3 extra to have them folded. We were told a week and it took ten days. When we went to pick them up, they were not folded. The lady said they would refund the $3, take them back and fold them. Another 9 days, we go to pick them up and NOT FOLDED again! This is ridiculous! After a long discussion the clerk agreed that they would do it again. We were told they would be back on Monday, 7/19. We called Monday, no shirts. Tuesday, no shirts! We called today and again no shirts! We called the plant and were told that they were working on them and that they would be sent to the store tomorrow because the driver who does the deliveries is sick today! We leave on our trip tomorrow morning at 7 so we are having to drive 20 miles to the plant to pick the shirts up! We were told 3 times that the owner, Lyle, would call us but we have never heard from him! PLEASE DO NOT USE THIS CLEANERS! THEY WILL NEVER CHANGE IF PEOPLE JUJST ACCEPT THIS POOR SERVICE! read more

When this placed opened it was just okay, never consistent. Now you're at risk of clothes getting ruined, lost, or not back in time. And they just can't seem to get any type of stain out. The last several times I've been there I've witnessed other customers complaining about one of those three things. And I've had them happen to me as well. Now they charge $4.49 per item for dry cleaning! Time to find another cleaner as we are done here. read more

Look at the reviews and you will see a consistent theme. Lost items. Crappy service. Same with Surprise location. Preciously blamed it on COVID restrictions. Now what? Blame it on the rising minimum wage?!?. Won't accept responsibility. Just blames it on issues. What a joke!! read more

Update from previous review. I emailed management (Mandie) about issue and absolutely no response. No response and no pants returned. This company is awful and would not recommend to anyone. read more