What can I say? My Dr Syed Gaffar is great. It has taken 2 years to get me sorted out with my blood pressure and this Dr has been with me every step of the way. I just started a new prescription this past Friday 8/12/2011 and I can actually say that this is the first weekend that I finally feel somewhat normal.
I would recommend Dr Syed himself personally but I would not recommend his front office staff.
The young lady who generally answers the phone, takes your copay and ultimately checks my blood pressure is great. nice and will chit chat with you.
The problem that I have experienced repeatedly is this.
1. When I call I have been denied to see the Dr if I have a balance due. while i understand that the Dr needs to get paid. it is for small amounts like $20.00. the office manager has said to me I cannot see you until you pay your amount. I say well can I pay it when I come in? her res ponce is always curt and nasty. " if you want the DR to see you then you have to pay it or go to the emergency room" really? for $20.00
2. I never have my prescriptions at my pharmacy.
while i understand completely that this very well is possibly not the fault of the DR office at all. but just about every time I have to call and recall and leave message after message to ask them to send the prescription to my pharmacist so that I have my needed medication.
now tell me? if the pharmacy says they don't have the prescription then who shall i call to get it? I can only call the Dr office. I call and call and call
leave message after message and no reply.
I will finally call only to be told in a very rude manner by the office manager that i have called it in. well if that were the case and they had it?why would I be calling you?My children's Dr office I need only call once and they say " oh let me call them and sort this out for you so that you can have the Medicine that you need.
the end result and the reason that I decided to submit my experiences here were this past weekend.
my prescription was running out. I called the office and was advised that they called it in on the 8th of Aug, 2011 now mind you this is Blood Pressure medicine and if I don't take it or even miss a dose I feel very dizzy and sick.
well, everyday from the 8th - 12th of Aug I checked with the pharmacy to see if they had gotten my prescription??? finally I was on my last and final pill on Friday Aug 12,2011. Now I know the office hours are only from 9am -12pm noon on Friday at Dr Syeds office. So I called early to remind them that I still after the whole week did not have my medication at the pharmacy? no one answered the phone so I left a message at 9:36am. I requested a call back confirming that this was taken care of as I had waited all week for a call back and never got it.
once again no call came.
by 11:46am in the middle of my busy morning work day I call again and the young lady says " Ms Hyder I told you that this was called in for you on the 8th!!! I say well if that is the case why am I calling you.
on the phone to the pharmacist and she says no we do not have it yet???still???? I say can you please call them? they call...now keeping in mind the office will close at 12pm. i still do not have my medication after checking everyday the 8th,9th,10th,11th & her e it was the end of the week and still no medication??
the actual pharmacist calls after having me in tears on the phone from lack of response by my DR office. she gets the Office manager who tells her that it has sent and she will not send it again???
the Pharmacist Aeshia says OK? well what is she to do if she does not have it for the weekend and your office is closed.
She finally gives approval via the phone to go ahead and fill it.
I call the office to talk to my Dr as I felt this was so unprofessional to leave a patient waiting for days and to the last second. not him personally but his office manager.
i was told that I could not talk to him
he did not need to take or handle this problem.
the same women refused to allow me to talk to the Dr.
I will stay with Dr Gaffar as he has worked with me and is patient and after years of trying different medications for my blood pressure I think we have finally found it.
I will suffer the rudeness of his office manager only to see him as he is a nice man.
Sincerely,
Kathleen Hyder read more
