Awful, awful, awful. Raul in Augusta GA is rude and his granite samples are NOT accurate representations of what you'll actually get. The slabs they sent looked nothing like what we ordered. When we informed Raul, he became argumentative and told us to drive to Atlanta so we couldn't complain again. We took off work and went to ATL to see actual slabs (which looked nothing like his slab samples). The actual install was 3 weeks late with little to no communication from Raul. The week it finally came, we were told Monday, then Tuesday, then Wednesday--all days we took off work but received no communication while we waited and waited for the installers to arrive. On Wesdnesday we were told 10-12, then 12-2, then 2-4, then 4-6, and then finally "we promise you they will be there to install tonight at 8:15pm." PM mind you--we'd been waiting ALL DAY. At 8:38 pm, they still hadn't arrived, and my phone rang. It was Raul (who we hadn't heard from in 2 days despite repeated calls, voicemails and texts to him) saying the installers were not coming. No apology, nothing. And again, very rude when I complained.
Granite FINALLY installed on Friday, and even though we'd driven to Atlanta and picked out a specific slab for the island, they arrived with a totally different slab. We called and informed the ATL location and was told someone would call us back. No one did. The installers left without waiting for us to get an answer.
I called later that day and was told the slab we picked had "broken". I honestly believe they cut the wrong slab and didn't wanna admit it.
We have asked for a discount for all the delays and errors, but even though they initially agreed to reimburse us for our plumber, my days off work, and our gas to ATL, all they would offer is $168 or a cutting board.
They are insane, rude, and unethical. AVOID. read more