I have never received the type service I just received at this location ever in my life! I am appalled by the lack of customer service skills and social ability, especially during a global pandemic, specifically with Travis who claims he is the (District Manager). I have been a retail leader for over 20 years spanning from in store experience to director of retail for multi billion dollar corporations and never have I felt so belittled and under appreciated as a customer.
During a time when retail is critically pivoting, it is crucial that customer experience be the pinnacle of every team members core values. The store at GSP and specially, Travis, lack this fundamental, foundational skill. He was abrasive, aggressive and unhelpful to the point of coming around the plastic partition and counter to specially raise his voice at me that yell at me.
I am never stepping foot into another gStar store again and this experience will be communicated throughout my network. read more