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Paramus, NJ

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2 years ago

Helpful 6
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3 years ago

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2 years ago

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2 years ago

Great prices and has a lot of name brand stuff. I got everyone I needed to shop for there gifts !

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Tackle World

Tackle World

3.4(11 reviews)
2.5 mi

Stopped by the store to add new fishing lines for my son's fishing rods. By chance, we had the…read morepleasure of bwing helped by Omar. As someone who is new to fishing we had lots of question. Omar was not only knowledgeable but was super friendly, patient and helpful. He got us set up and recommended the right additional accessories so my son can go fishing. He was amazing! Totally made our first visit super enjoyable. A knowledgeable store associate are a diem a dozen, but one who is friendly, patient and helpful are truly rare. If you are new to fishing and want a patient guide be sure to ask for Omar when you visit the store! As for the store, it is very neatly organized and has many fish tanks to keep the little ones entertained while one shops. We will be back for future fishing needs.

I recommend AVOIdING Tackle World if this is how people coming into the store for the first time…read moreare treated. I had just come from Ramsey Outdoors where I bought a reel...After, I went and got a haircut. My barber, who also fishes said she just went to that new fishing store on 17. She said it was ok...so I go after my cut. I like Ramsey Outdoors, the selection and service are top notch and customer-centric. As I go in and I see people being greeted I was expecting the same. I DID NOT...I start looking around while everyone seems to be chatting behind counters and in the middle. No one says hi or welcome in or if I need help. I continue looking from one side of the store to the other and spend 10 minutes in there seeing people being helped and people behind the counter chatting it up. I saw some things I liked but nothing was priced. I get back toward the front and think what a shame customer service is crap here. I will never go back again and will make sure I let others know. To the owners of this place...People have choices and customer service goes a long way when trying to attract new ones. Apparently the place just opened as well. How hard is it to say hi, welcome in, do you need help? Guess it doesn't matter for me as I am never coming back or recommending this place when Ramsey Outdoors is just down the road.

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Tackle World
Tackle World
Tackle World - Jigging world rod&reel

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Jigging world rod&reel

West Marine

West Marine

2.0(7 reviews)
2.3 mi

UPDATE: After posting here, filing a complaint with the Better Business Bureau, and then letting…read moreWest Marine customer service know about each (where I also mentioned an article I had read about the prevalence of successful class actions against false advertising), West Marine reached out to me, apologized for the misleading ad, and offered me a gift card that covered the amount I would have saved had their promotion of a "15% off sitewide" sale actually led to a 15% sitewide sale. Perhaps I reached an unhelpful agent originally, or perhaps the bad publicity worked. Who knows? Either way, the final response from them was appropriate, appreciated and a 5 star response. I'm upping to 3 stars my initial 1 star experience -- an average of my experiences. *** CAVEAT: This is about West Marine online. I found no option to review them, so I'm posting this to my local store. I'm posting my letter to West Marine customer service, to which they basically said: "We understand your frustration and we are so sorry you experienced this." And no remedy. Not even: "Yeah, we shouldn't have done that." So, I'm post my complaint, to put it out there to the universe... To Whom It May Concern, I woke up on Thanksgiving morning and found that West Marine was having a 15% off sale. I needed about $500-600 worth of sailing hardware, and so I put aside Thanksgiving responsibilities and kids to figure out my needs as quickly as possible (thinking, measuring, reading) in order to take advantage of this sale. After a couple of hours, I went to make my purchase only to find on the very last page -- where I entered the coupon code -- that the sale had limitations. This was only apparent because the discount didn't seem to apply to many of my items -- Harken items, specifically. Despite the banner on the homepage saying so, this was clearly not actually a "sitewide" sale. And there was no note about any limitations on the banner, not even an asterisk that would lead one to the exclusions. I've provided a screenshot below -- you'll see it in two places. I called West Marine at that point -- spending even more time -- and was told that IF I click on the banner, I'd see the limitations. Intentional or not, this was false advertising, and I lost a lot of time, on a special day that I otherwise would not have used to do my shopping. I also likely would have searched many other sites to see where I could find the best price, but was drawn in to West Marine because of the sale -- which is of course the point. I write to request that you please honor your mislabeled promise of a "sitewide" sale. I've included a screenshot of the items I had intended to purchase. Thank you. I look forward to your response. Dave P.

Customer Service is Terrible !!!! Ordered on line, and…read morereceived email my order was ready. Went by GPS to pick up at store in Lodi. The GPS took me to the Armory. I called for directions, and was placed on hold. After the third call I got a woman from West Marine, who gave me wrong directions. After half hour ridding around I found the place. There was nobody at the front desk, and I had to look around for an employee. She finally showed up. I showed the woman (same woman on the phone) the confirmation email that my order was ready for pick up and she said they did not have any record of my order. After some argument she finally went in the back and found my order. I would not recommend this store.

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West Marine
West Marine

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Dick's - sportswear - Updated November 2026

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