I do not recommend anyone to go here after my experience. Wont be back and will make sure everyone I know is aware. God forbid you get something you don't like, prepare for some unprofessional attitude. Yes you will be charged and not told about the charge until payment. I came in and asked for a replication of the picture below. I was given a white pudgy, over-coated gel on top of acrylic. I requested almond shape before even being filed and received the complete opposite. I was trying to be nice and work with the tech since I didn't like the shape so I requested a coat of glitter on the pinkies and if it were to cost anything, she said no. I figured I'd wear this for the trip, and then come back and pay to have it removed and try dip powder since the sole purpose of these nails was just for a weekend trip. Upon payment she charged me $50, versus the discussed price $35. I asked here where the additional 15 came from and she said because I chose the color white.
That upset me because those things should be communicated. She had a careless attitude about it, and to be pushed into a corner to pay like that is unethical. I called after I left and requested to have the nails thinned out a bit because they look over coated and unnatural. I initially rated 2 stars. Below is the update of the next encounter which really set me off and is the reason I will make sure this business understands the weight of my experience to a full effect.
*Update* down a star for poor customer service
Went back, try to resolve, got treated kindly at first until I asked for a breakdown of what I was initially charged for versus what I asked for. I asked for acrylic nails with regular polish which was 35. They gave me gel nail polish, charged extra for the color white, and charged for one coat of the glitter on both pinkies totaling $50. I was upset because they didn't tell me these charges were being made. I would have been okay if those things were communicated.
I requested I get what I ask for and the tech can keep the rest of my refund as a tip...until they actually started fixing my nails.
The lady who initially my nails did not look at me, speak to me, and was only speaking in a different language to her coworkers. A different coworker did my nails and handled me roughly and with an unprofessional demeanor. I tried to converse and ask what the cross streets were and they both ignored me, so I asked two more times and again ignored; a client sitting next to me was uncomfortable and answered the question for them.
After that, I decided on getting my refund which should equate to $15. The manager? i spoke to who was initially very kind and willing to find a solution gave me my $10 back after I requested, to which I corrected him and said it was $15. He rolled his eyes and didn't even hand me the $5.
What kind of business operates like this?
I'm all for supporting local, small, companies, but it's just very difficult to when there's a problem and an ego/attitude interrupts the solution.
Ill make sure everyone I know stays clear of this place. And I hope everyone who does come here has a way better experience than me. But seriously, go anywhere else. read more