Amazing customer service ! Very pleasant and accommodating! Would definitely come back againread more

The oil change was fine but such bad service from the two employees. Condescending, rude and…read morefrankly sarcastic. I was told/yelled at that I wasn't listening when my car window was down trying to pull ahead even though the employee was barely audible. Very rude customer service. Take your business elsewhere

I drove here on a flat tire today, because their hours online stated that they were open. I got to…read morethe shop, where their hours also said that they should be open, but it was fully closed up. No sign explaining why they might be closed, or anything.

So far, I've had a pleasant state inspection and oil change. They accepted my coupon for the…read moreinspection without issue and took my car in right away both times after making appointments online. Normally they rotate tires with every oil change as a courtesy but they told me I didn't need it today even though it's been over 12,000mi since they were rotated. I honestly think they were understaffed because they told other people they couldn't change the tires today. But on the plus side, he found me a coupon to save me $10 today which has never been done before, so I guess that makes up for them not rotating the tires. Attention to detail is lacking though since after spelling out my info and entering it online twice, my name and address are still spelled wrong on my receipts. The owner doesn't wear a face mask, and doesn't require customers to wear them (a man asked if he should put this on when he saw me wearing mine, but was told they aren't needed). Workers in the garage were wearing them though. Without tire rotation, oil change took 15 min

They are #1, look no further! They do not order generic parts to save money, they use authentic…read moreparts? It's definitely better to pay a little extra money, and have everything working properly... Lastly, the owner is a wonderful, grateful, caring and personable business man...

When I lived in Baldwinsville about 6 years ago, I found Lou's Car Care and have stuck with them…read moreeven after moving to Liverpool! I don't know a lot about cars and can sometimes feel intimidated or that I'm being taken advantage of when I bring my car somewhere for service, but I don't feel that way at all with Lou's! Their service is quick and top notch! They send a very detailed vehicle report with photos of your car in real time. The report lets you know if there is anything that requires immediate attention and offers suggestions based on manufacturing recommendations. However, I have never felt pressured to add additional services! Overall I would highly recommend Lou's Car Care if you are looking for a reliable place to bring your car!

I found this company after being frustrated with years of super costly bills at Burdick's service…read morecenter. A&K was ranked #1 for what I was looking for: A great crew that could work on my SUV which is a German vehicle. The crew had the work done the same day to replace my rear suspension and rear airbag system. They also did it for far less than Burdick quoted me. I think I've found my new mechanic for my BMW X5. Thanks guys!!!

If you're looking for a dealer alternative that understands the automotive enthusiast mindset,…read moreyou've found the right place. A&K Eurowerx is a Volkswagon and Audi specialty repair shop. They'll help you keep your VW/Audi vehicle dialed-in and up to factory spec. If you're looking for a factory+ configuration A&K does that too. A&K can help with performance tunes, suspension will help you get there faster.

I had been to this store before and went back to have the alignment and Car Care Package done. I…read morewas running 15 minutes late and called to make sure that it would not be a problem. I talked to Jeff True, Service Manager, who very courteously assured me that would not be a problem. When I arrived, Mr. True met me. He was as professional in person as on the phone. He was courteous and listened when I told him what services I had scheduled and would he mind explaining the functions. He explained in detail what would be done and about how long it would take. I was extremely impressed that Mr. True spent the time explaining the services in detail and answered all my questions and I never felt rushed. After my interaction with Mr. True in the future, I will schedule services but only if he is there. I do not usually write reviews, but I was so impressed by how service-oriented he was and what an asset he is to Firestone. Paul B. Smith

9am SAT 7/13/24 Appointment confirmed on FRI 7/12/24 1:45pm Came at 9:05 am at the shop, they…read morechecked me in, I e applied for Firestone credit card, I was told 1h will be the service. 10:50am car still Not taken for the service (1.5h just waiting time). I think the online appointment system is not working properly. I've schedule another alignment for SUN 7/14/25 SUN at 12pm for another location. Let's see how it will go. A 2nd time will confirm my thoughts about the unprofessional approach to the appointments. Probably they short stuffed, but it's their problem to check and combine with the In progress and scheduled work!

Great place to take your car. Very experienced team of top quality mechanics. They are one of the…read morefew places that I take my vehicles for service.

Had a Very positive experience at Carmen's today. I had my…read morecar inspected for annual DMV. I feel it was thoroughly inspected and now feel much safer driving it. The young woman who helped me make the appointment was very efficient and extremely helpful while I waited for my inspection that took about 45 minutes. It was so painless. She informed me the gentleman who inspected my car was a man who had retired but Carmen asked him to work for him after he had closed his business. Carmen's is a very efficient and tight family and I highly recommend. Paul Sitzer

Had a quick oil change here in anticipation of a road trip. The staff was so friendly and…read morecommunicated with me through the whole process. I did not feel pressured to accept the additional services they offered. I was able to use a coupon I easily found online. Will stop here again for an oil change!

Excellent service. They were very nice and did not make me feel pressured into buying things. I…read morewill be going back again.

Been using First Auto for 5 years. They're honest. Do…read moreexcellent work at a fair price. Great customer service. May be new management but it's the same great shop.

Developed a loud rattle at 4 PM while traveling westbound on Interstate 90 just outside of…read moreLiverpool and was lucky enough to be referred to First Auto. A sign in the immaculate waiting area said "We don't just fix cars - we help people" - and that perfectly sums up what First Auto is all abount. We pulled in a bit after 4 PM and it was immediately clear by the owner's manner that one way or another we'd get back on the road that day - and we did. If we didn't live 275 miles away I'd schedule all my service at First Auto. And yes - they do take appointments.

Great prices and did exactly what i asked to be done without trying to sell us on other parts that…read morethey thought we should have. They got the job done quick and communicated well about how to fix the rest of the issue without needing a shop, but gave me a quote as requested for other part.

Great people, very fair costs on all fronts. Had my truck rustproofed for about $190 and is a lot…read moremore comprehensive (and a lot more reasonable, a LOT) than you'd get from a local competitor and also does annual maintenance follow ups. Will be a while but will actually bring my wheels here once my warranty is up for any work that needs to be done as well. A++

Once again, I found myself at the doorstep of this GREAT SHOP!…read moreBravo to Diane, Kerri and Ron. They all dropped what they were doing to assist me with a new nagging car issue and got me on my way within an hour. I thank you all for your time, efforts and service with a smile. Sincerely, Paul E Clapper