During an emergency created by the owner's negligence, during a refurbish project for her unit, two water leaks came from her unit into our bathroom! The condo management called G & L, when another was unavailable. Boy were we happy! The other plumbing company, were used in the past and were unsatisfied with their work. We had inches of water from the bathroom flowing into the dining area and soaking the rug in front of the bathroom door. Not only did they find the original issue, the water heater needed to be replaced, but found TWO other issues that caused the majority of the damage! A hole in the main pipe from the shower and a cracked toilet that was just newly installed! AKA it was dropped! We just had them come back to finish the unit above work from our still open bathroom ceiling that could not be closed due to moisture! We now have to do a referb of our bathroom. So we may have them do our work. Update: They came back 2 weeks later and completed the job on the upper unit. No leaks since! Great work guys! read more

Had them many times.kept coming back and not fixing and billing.Did a terrible job.Very EXPENSIVE and not very professional. Would never use again. I wish there was a minus rating. read more

My go-to place for plumbing and, now, for heating. Very nice service people! They have done a lot of work on my 150 year old home.

I was recommended G&L Plumbing by our property management company, they had mentioned they are reliable and provided good service. My Issue: I drilled a hole in the wall which eventually also drilled a hole in the drainage pipe that was causing water to leak into the basement. I called them and was informed it will take them 5 days to get to my house. I in the meantime, did my research that made me come to the conclusion that it was indeed the hole base on the measurement of the area of water leak in the basement from the external wall and similarly the same measurement in my living area where the hole was drilled. They again had to reschedule, because their team was stuck at another job and did not now up on the set day. On the day of the job, the representative came... I provided my analysis of what could be the issue so we do not spend time on the upper bathroom and make it a big job, He cut open the area where the hole was drilled, and YES that was indeed the issue. He put the steel epoxy to patch it up and then we waited for 20 mins for it to cure. The time spent in my house was not more than 50 mins. My mistake here was not asking for a quote or estimate before they sent their team over, and I was provided an invoice of $ 310.00. I did call their office and was informed that they do their billing based on the GPS tracking of their cars and that showed a little over 2 hours. Ref: Job Card 36914 read more

They came to install our new water heat tank in this june. Everything was fine until now. We found that the tank had water leaking from one of the pipes from top. The water damaged our basement floor and we could not stop it. Called many times to the company, either got no response or some sort of reasons sounds like they don't want to send their people to fix it. We were very frustrated with the way they dealt with the issue, even if it was clearly the defect caused by installation. We eventually called another plumber in town who came to fix it within 30min. Of course, it caused us lots of money. But fortunately the problem was solved and we could do showering. Overall, we experienced with this company a unprofessional service and unacceptable response to our issues. I hope this would be helpful if people choose to use their service. We don't recommend this company. read more

G & L Plumbing - Plumbing Near Me - Boylston, Massachusetts

G and L did a great job taking care of a blocked pipe in my home. It was causing slow drainage to half of the appliances due to how far the blockage was in the system. The plumber that did the work explained everything well and was able to get the issue resolved quickly. Additionally he verified the fix thoroughly before wrapping up. read more

When, during my first winter as a homeowner, I found myself without heat, I was lost. My friend recommended G&L, who is also used at my place on employment. I called their after hours service and the technician was thoughtful in trying to identify the urgency of the issue and suggested I called in the morning when the rate would be lower, as I would make it though the night without an emergency. I called in the morning and the gentleman again determined what the issue might be and put me on the list. I was a bit stressed that he could not tell me where I was on the dispatch list, however, given the cold spell, I understood. Within 90 minutes, I received a call that G&L were on their way. The technician Chris B. (as I can decipher from the bill) arrived with a high school student/apprentice and assessed the situation. He was thorough in identifying the issue, while also taking the time to teach me about my boiler system and what might be the issue. He walked be through what he needed to do to determine the source of the issue and why he needed to do that. My boiler system had not been updated in a long time by previous homeowners and he pointed out some of the glaring issues. However, he expressed his awareness that he did not want to "rack up my bill," a consideration that, as a young woman, is something I am always alert about. Chris and his apprentice were considerate of my space, friendly, courteous, and efficient. They made didn't dally and explained every step of their process throughout the nearly 5 hours they were here. Once heat was restored, Chris provided a summary of items that I should consider replacing, as well as gave himself homework of doing research on an unusual equipment setup in my system. While I expected the bill to be high, I found it reasonable. Chris' consideration for my time (and therefore wallet) and ensuring I understood more about my heating system was invaluable. While I hope I don't have any emergencies in the future, I am glad to have had the experience with G&L and feel assured knowing I have such a great company on speed-dial 24/7. read more

Very fast to respond and quality Professional work I've used them for many years and have nothing but success with them. 24/7 .

The people who come seem decent but talking with their office is a hassle and misleading.

Worst experience ever. I have a unique, energy efficient furnace that only a few plumbers in the New England area are certified to service. My heat and hot water were both out of service and I needed someone to come quickly. I contacted G&L and they were pretty responsive and made an appointment to come take a look at what was going on. I explained what we suspected it was prior to the day of appointment. The plumber arrived and spent the majority of his time on the phone with the customer support for the brand of furnace because he hadn't specifically worked on one before (or it had been a while, I don't recall specifics). He also didn't bring any parts and had to have someone from their warehouse deliver items later in the day since he came unprepared. When he left, only half of the issue was resolved. I had heat - but still limited to no hot water at times. They also charged me an arm and a leg to "fix" the problem. When the issue was still occurring after a couple of weeks, I called them back and they indicated that it was probably the 3-way valve which he suspected last time but didn't replace. He had to come back and would put it down as a follow-up appointment. I received a bill for 3 more hours of labor when he was only actually present for about an hour and a half. He once again showed up unprepared and had to go back to the warehouse to pick up parts even though he knew in advance what the issue was. He also had no idea how to fix the 3-way valve and my father had to show the man how to do it. Do NOT call them. If they had to be on the phone with the service rep from the furnace company they are clearly not certified and any plumber could do that. They are a rip off. Don't do it to yourself. read more

Top notch advice and service. Prompt call back and rep showed up prepared and on time agreed to. Matt diagnosed problem with heating system and explained exactly what needed to be done on Christmas Eve. We have heat! read more

We had Drain A Way camera our sewer pipe to find a problem with a leak. Prompt courteous service. They were able to find the problem and suggest way to rectify issue. Although we did not use G&L to fix problem they did come and give estimate on work that needed to be done. read more

Wish I could give 0 stars. Set up an appointment, they did not show and no phone call. Called back, they told me they would be there first thing the next morning, arrived half-hour late only to say the job was "too big" and would need to come back in the afternoon, which they never did. Called the office and they suggested I call another plumber! Wow, top-notch customer service. Way to go, G&L !!! read more

Did a great job...I call in the morning they were at my house by the after no and had everything done by the next day 100 dollars an hour not bad ether read more

G & L Plumbing - Plumbing Near Me - Boylston, Massachusetts

Really getting sick of these contracting companies trying to screw people. ENOUGH IS ENOUGH! The technician Cliff was about as friendly as a pile of mud. They came to fix a drain, thought we were all set, but Cliff-o didn't fix it properly and had to come back a second time originally the next day. But they were behind schedule and cancelled our appointment time last minute because they couldn't come that day, they also said they couldn't come back until Tuesday morning, what great customer service don't you agree? This company is so full of excuses its ridiculous. I called to confirm the appointment and somehow they screwed up and moved the appointment time by a few hours without notifying us. I told them to fix it and get us back to the old appointment time. Ended up having to have a second guy come over which I was not happy about because of covid. It is my 79 year old mom's house who has stage 3 kidney disease and other health issues so I told both of them to please keep their masks while working inside. a minute later i caught the other worker with his mask off in the same room as my mother. didnt realize how blind and lacking in intelligence plumbers can be. Cliff-o made excuses for his behavior but guess what Cliff-0 there are no excuses for that type of ignorance. THIS COMPANY'S NEGLIGENCE COULD GET SOMEONE VERY SICK OR EVEN KILL THEM. DISGUSTING BEHAVIOR FROM THIS COMPANY I WOULD NOT RECCOMEND read more

Do not work with this company. Horrible communication and didn't want to hear my complaint

I needed a hose replaced on my dishwasher. The receptionist was very friendly and got a plumber to me the first thing the next morning. John was friendly and knowledgeable and took care of the problem right away. The price was far more reasonable than other plumbers and they were a joy to work with. read more

I've just had a great guy named Tom, from this company who replaced my shower fixtures in a very clean and professional manner. He arrived on time and completed the work in a timely fashion. I was very impressed and will be using their services again. Thank you. read more

I had an old drain that was clogged. I was referred to G&L by a contractor who did some work on my house. They were able to schedule a visit first thing on a Monday. The job was, as I suspected a tough angle to work at but the guy got it done...He even suggested a part i could pick up and do myself to save costs, instead of him having to make a billable 2hr trip to his warehouse. That's the kind of business I want to deal with! Very Pleased... read more

Find another plumber. I first contacted G&L on Saturday for a broken water heater. They were busy responding to other calls and said I would need to make an appointment for Monday. Fine. We made an appointment for 3pm on Monday. I arranged to take the afternoon off. They called at 2:30 to say they were busy with more urgent jobs and I would need to reschedule the following morning at 10:30. Not happy, but OK. I arranged to take the following morning off. At 1pm and after making several calls during the course of the morning and being told they were busy at other jobs I angrily told them I could wait no longer. They apologized and said they would be there first thing on Wed morning at 8:30. It is now after 10:30 and I've called another plumber. I made it clear to G&L from the beginning that I have two small children at home and it is extremely difficult to be without hot water. They had no care about that, no respect for my time, and no sense of urgency for my issue. A person shouldn't be treated like this. I highly recommend finding another plumber. read more

After a horrible experience with a plumber out of Holden, I called G & L Plumbing for a water heater service call. Right from the beginning, starting with the gentleman who took the call, the female that called me back and John the plumber who arrived. Everyone was courteous and professional. John was very knowledgeable, professional, honest, and showed enthusiasm with his work. I am 100% satisfied with G & L Plumbing and will recommend them to all my law enforcement friends in the county from here on out. And thank you again for changing the negative history that I had with a plumbing contractor to a most positive one for your industry. John R. is a definite asset to your establishment. Thank you, YS 2/15/12 read more

Service on our Water Heater was ok, even though it broke two months later, I do think we needed a new water heater in the first place, but they tried to fix it first which I appreciate. The main downside to this company is the woman that answers the phone, she is a real piece of work! Very rude and sighs out loud as if you are bothering her or boring her!!!! They really need to get rid of her and I would do business with them again. But as long as she is answering phones and dealing with the front end of the business, they won't get mine!! read more

Our new State hot water was still under warranty . Our plumber referred us to G+L Plumbing as they are the plumbers that performs warranty service for State hot water heaters. After several calls, and dealing with a receptionist/dispatcher who was rather brusque and borderline rude, we got an appointment. The technician came and assessed the problem and fixed it . It was only a lose internal wire . The water heater was still under warranty so we assumed it was covered. A month later we received a sizable bill for their service. We called and asked to speak to someone could help with the billing issue. Julie, who is in charge of billing, was unavailable but would return our call. Several months later , and after several calls to them, we finally got to speak to Julie. She never returned phone calls or was on vacation. She told us the service provided was not covered under the warranty even after we were told it was by another of their office workers. We called State and G+L never put in a claim. We were also charged for the travel time to our house, which we were never told of. She insisted that we were informed of the one way charge for travel, which we weren't . The office help at this business need lessons on dealing with customers . We were told we were rude and arrogant people and Julie hung up on us. A great way to run a business. I would not recommend them. read more