This place is a complete dump. Old broken vending machines, floor is filthy, loose random clothing…read moreeverywhere ... completely disgusting. Head down the road less than a mile to King & Queens. We looked around this dump and drove straight away.

No way of getting change no one supervising and while I was trying to do laundry one machine took…read moremy coins and there was no one to contact to get my money back! Don't come here

I was searching online for a fluff and fold laundry service for a short term rental…read moreproperty that I help my daughter manage, ideally one that did pick up and delivery. When I went on The Laundry Spot's website I saw that they offered this service so figured I'd give them a try. I had a few questions so I called the number listed on the home page of the website, and the woman who answered referred me to another number for the pick up and delivery service which turned out is also listed if you click on the "delivery" link. I got an answering service and left my contact info and within minutes, James the owner called back and answered my questions and walked me through the process of setting up an account so that I could do the online scheduling myself. There were 3 convenient windows of times to select from for both pick up and delivery so I scheduled pick up between 8am-11am on Tuesday and delivery during that same timeframe the next day. I got a text a minute or so prior to them arriving both times and they were both within the scheduled timeframes. Since the home was unoccupied those days, I was able to text them the temporary door code I set up remotely and allow them to pick up and drop off inside in the entry way. The laundry consisted of two full sets of bedding, several towels dish towels, etc. All came back perfectly clean and nicely folded. Online I was able to select the type of soap (or even provide my own if desired), optional softeners, and add any specific instructions such as cold water, gentle cycle etc. I am so thrilled to have found this service! Since I'm a big fan of USEFUL technology, I'm very happy that I can do all of the scheduling from my smart phone, including paying the invoice. I was initially apprehensive about providing my credit card info and wanted to be sure the info was encrypted and secure. The owner, James, patiently explained to me that he's partnered with a few different technology platforms in order to make it possible to do all of this online, so it's all very secure and tested. One thing to note: because of the way the various platforms are linked, you see different URLs when you schedule versus looking at your account versus payment, but after it's set up it's a piece of cake. And best of all, the laundry comes back beautifully clean and nicely folded without me having to do a thing (I have back problems) so this is a wonderful solution for me. And the pricing is incredibly reasonable. I highly recommend trying this laundry service and supporting a great local Austin business!

I do not like reporting this, but the new turnover of ownership is stealing. The service new…read moredigital card system used is charging 50 cents for 9 mins and the actual card reader says 25 cents for 10 mins. this has been going on for several weeks without correction. I have been going here for 3yrs sad to say with the change. I see it's only about money not about service & integrity. Thanks for the transparency. I will not be back.

Can't do it anymore. I have tried to remain faithful to the small town Steel Drums, but at some…read morepoint ... It's just time to move on. These Laundromats are so poorly maintained. I have lost so much $ here. The young ladies working there with their headphones on, acting annoyed if you have to ask them a question. There is no way to present your business as customer focused...when your customers are constantly having to move their laundry from dryer to dryer in search of one that works. The washers do not put out enough water to clean your clothes. I don't have enough nostalgia left to spend $ at this place. Bye.

PLEASE do not go here. machines are loud & DO NOT clean/dry well at all, are expensive af for the…read moreNO work that they do, floors are unacceptably dirty with loose trash & socks lying around. please take your laundry somewhere else even if it means going a bit further out of the way I PROMISE YOU you will be saving so much more in time, energy and machine money

Relatively clean 80% machines work very busy on Sunday change machine worked, parking limited…read more Connivance store next door gives you a place to get a drink or snack

This has to be the worst laundry mat I have ever been in. The employee cannot speak English & you…read morehave to buy a card from them to work the machines & very expensive $8:50 to wash 1 load & $4.00 to dry. also you put their card in to turn dryer on we had to do it about 6 times to get the 45 minutes. Will never come back here again. If I could give it a 0 star I would.

Was just there today washing a king size blanket and mattress pad. The young lady there was very…read morehelpful getting the washer programmed for me as well as putting the soap where it needed to go. She was very sweet and I appreciate her great customer service. Thank you

After the ice storm I was left without power for several days and unable to do laundry .. since I…read morewas visiting family in Comfort and Kerrville I decided to bring some larger blankets for cleaning.. the attendant was super nice and helpful.. the problem is the cost for self service.. the washers hold quite a lot but the dryers barely heat so its costly to get clothes dry.. the laundromat is clean and felt safe..

First the people that work there are VERY rude. Second the place was dirty and smelled like urine…read moreand feces. Lastly they charge my credit card 20$ and I only spent $3.75. it's been over a week and they still haven't gotten it back to my credit card so whatever you do do not go to this place they rob you!!

Tried to use 2xs and both days staff was over 30.mins late opening took my biz elsewhereread more

We decided to stay longer in San Antonio for our little Christmas getaway, but we didn't have any…read moreclothes left. I called them in the early afternoon, brought my clothes in and they had it for me that evening delivered to my hotel! They were amazing. They did a great job. My clothes was clean and folded neatly. They were so sweet when I went in there and totally understood the bind I was in and helped me out. I would 100% use them if I was local every time!

Finally!! It looks like the place is under new management... it was falling apart a few months ago…read more They got new washing machines and dryers! The place was clean , nice AC, WiFi, fare pricing and laundry products available to buy. Staff was nice, Gabby was very attentive. Will come back soon :)

I have used this place so many time and had a great experience. Today it wasn't!! I washed my…read morebedding in the washer. When I took out my bedding there was someone USED PAD in the washer with my clothes. I don't use pads. This wasn't mine at all. When I asked if I can rewash my clothes they said nope you have to pay to rewash it. This isn't okay at all and soo gross. Now I have to rewash my bedding AGAIN and REPAY AGAIN! Time and money I don't have to be doing this! Don't recommend coming here no more.

Great laundromat! Washer and dryer broke down and this place was a godsend. The wash was between…read more$2.50-4 per load and the dryers were $.25 for 8 minutes. Clean, quiet, and free wifi! This place also offers wash and fold services. It was nice to wash the car while waiting for a load to finish. Only problem was parking.

excellent business. good machines, convenience store just a few feet away, i think theyre run by…read morethe same people. it's all nice. good lounging areas.

Very clean place with new washers and dryers. Drop off service was very fairly price and they did…read morean excellent job.

Hello im trying to reach the owner of the luling laundry mat I have put 20 in change machine today…read moreand it didnt give me change nor my 20 back also isnt the first time this has happened the machine has taken from me twice both 20 and then a 10 from my mother in law we have pressed the ring button all times and no one has reached back out to us

From the owner: Coin Operated Laundromatread more