Just got my car back. My only complaint is that they did not respond to any of my communications via text.

G&C Auto Body told me things to get my business that did not match what actually happened, communication throughout the repair was terrible, and I repeatedly had to chase them for information. At one point I was told my car was ready, so my rental situation was ended, only to find out my car was still taken apart and not actually ready. I was left without my vehicle and without a rental because of their poor communication and handling of the repair. The problems did not end when I finally got my car back. Within about three weeks, the paint on the repaired bumper began chipping, and the bumper fitment is visibly uneven. I have honestly dreaded contacting this shop again because the experience was so stressful and unpleasant. The customer service was unacceptable, particularly my interactions with Cedrick. A customer should never be yelled at by someone who is supposed to be helping resolve problems with a repair. His behavior toward me was completely inappropriate and, in my opinion, he should not be in a customer-facing position. Between the lack of communication, being told the vehicle was ready when it was not, the rental issue, the way I was treated, and now having problems with the repair itself, I cannot recommend G&C Auto Body. Major changes in both customer service and quality control are needed. read more

Been here a few times. Service is always excellent. They text you with updates the whole time they have your car. They make it extremely easy working with the car rental place so that you are able to leave your rental car there when picking your car up. This time I worked with Devaughn Harris he was great, very professional and explained everything in detail that was going on with my car during and after. This is the only place I will go to repair my car and I've definitely referred family and friends to them. read more

Qamar was fantastic. I was updated everyday as promised and my car was in and out. I will be bringing my other vehicles here and be referring my family and friends. Costumer service was 10/10 read more

Alex and GM Matt are great. G&C is truly lucky to have Alex! Personable but professional and on top of communication. I had to work with them for about a month because of back to back accidents (neither of them my fault but just really bad luck) and warranty work. The warranty work was for a whistling sound coming from my drivers side door/window and the shop receiving incorrect parts from Honda. The shop did admit they missed a couple things on their end one of the times I brought my car back (this is where Matt stepped in to work on the vehicle himself) but the fact that they took accountability made me feel better about continuing to work with them. Shout out to their detailing team as well. I'm big on taking care of my car aesthetically, almost OCD about it, and it came back cleaner than I left it, including interior. Another shout out to Kaitlyn at the front desk. She's very accommodating even when she's pretty busy. I can't say anything about the value since no money came out of my own pocket, but because both accidents happened to the same door and only a week apart, I'd say the invoicing was pretty fair. $2k-$3k to replace the drivers side door and fix the fender. While they're great people, and from my experience, do quality work, god forbid I have to see them again cause that means I have to have work done on my car/something is wrong with it. I will definitely recommend to others though! read more

This is my first time at G and C Vallejo. This business has been the silver lining during this process. I'm really big on communication and updates, and this place does that extremely well. They do a great job explaining the whole beginning, middle, and end process; and provide text updates along the way. Great face-to-face customer service. The issue with my vehicle was bumper damage. G and C had my bumber looking brand spanking new the same day I turned it in! Appreciate you G & C! read more

Service was great, service manager was extremely kind, professional, and thorough, and my car looks amazing, like new! They also communicated with me all along the way, and showed me exactly what they were going to repair. They are a great value and are true to their word. I highly recommend this auto body shop, it's clearly one of the best, thank you! read more

They care about your car. I've had a terrible run of bad luck where my car is concerned and G&C did me tight all three times. I really want to commend Justin on his fine job representing G&C. He handled my car twice. This last time I'd been carjacked and the guy went many miles at high speed on a flat tire. I have a very high deductible because I use my car for business. I just wanted to spend as little money as possible and have a well running car. Justin did that, and personally made phone calls to get the right item and price. I felt very secure with just Justin as my advisor. read more

Another amazing experience!! I'm back as a customer at G&C Auto Body because the first experience was memorable for all of the right reasons. Once again, they did not disappoint! From beginning to end, I was promptly informed of every single step taken to restore my Audi back to its beautiful state. Lenny was amazing, going above and beyond to make me feel valued as a customer. I would definitely recommend anyone who needs body work right here and no place else! Thanks again! read more

So they did a front bumper replacement for my car but when I got my car back my engine light was on and they told me it had nothing to do with what I came in for I then took my car to an actual dealership where they found wires spliced together where the bumper is which was why my engine light was on. I took my car back to this auto shop and they said they would order the part for me but after that there has been no response from this auto shop for 3 months. Very unprofessional on there part rather then do the work they're paid for they tried cutting corners. WOULD NOT RECOMMEND!! read more

Ask for Ryan or Alex good people. My job does a lot of work with these guys they make it look pretty and we make it drive right ! Team work makes the dream work lol. Keep up the good work ! read more

The folks at G&C Auto Body did a great job helping me fixing the door of my Hyundai Accent. They are quite professional and friendly, I especially appreciated Ryan's work ethic and expertise. Thanks again all. read more

As I finally got my car back today. My window tint still is missing. They apparently will be fixing that tomorrow or Monday. So technically my car is not completely repaired. After completely having to make a fuss yesterday and refusing to no longer work with the service rep Tyrone. Matt (The GM) was able to push forward getting the bumper I needed. While Tyrone on the other hand pretty much told me there was nothing more he could do yesterday. Tyrone was not empathetic AT ALL . NOT ONCE - about my terrible experience, and even stopped calling me about updates, but rather would send a text. Wthh?? I normally would just post a review and go, but I truly wouldn't recommend anyone coming here unless you are directly dealing with the GM Matt. read more

I just want to thank the G&C Auto Body Team for hooking up my car after I was in a accident with a non license, non registered and not insured motorist back in May right before my birthday. They were recommended by my insurance company nationwide and they did a great job. The hardest part was matching my custom paint which they could not warranty but DAMN did they surprise me and maybe even themselves a lil. Over all I am very very happy with the outcome and was very glad I choose them to complete the work that I needed done. read more

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I turned in my car recently due to an accident, but thanks to Alex he made it all better! Once I saw my car, it looked brand new! Thank you Alex for taking care of my car and letting me use some touch ups with my paint. You are really awesome! The staff there is really nice and helpful to be honest! read more

My car was stolen and recovered with multiple damages. The windshield and electrical harness had to be replaced as well as cameras in the bumpers and various other parts. G&C Vallejo had my car for 9 weeks and returned it with many incomplete repairs-the SIM card for the dashboard was not in place, the windows won't open or shut, the door handle doesn't lock/unlock properly. There are multiple scratches that were not addressed and the cargo cover is missing. Lenny and Matt were polite, responsive and apologetic. Theyoffered a compensation for the inconvenience but never actually delivered. All the people I interacted with were wonderful but the work was not done correctly or in a timely fashion. I will never use this site again, even though the people were pleasant I gave a 2 star rating because the people were nice but the service was substandard read more

My car was backed into leaving it with a nasty dent on the front bumper. Took my car into G&C auto Body and I couldn't be happier with the outcome. Not only was my car turned around very quickly, the workmanship is impeccable. I'm loving the results. Lenny was an amazing representative, he provided the best customer service I've received in years!! He explained the process from start to finished, kept me notified and updated as things changed and progressed. Always courteous and respectful. I recommend the shop not only for the impeccable work, but for the customer service you receive at this location. Beyond happy! read more

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My car was broken into and the passenger door window was smashed and they were super easy to work with. Tyrone walked me through their process, gave me some good tips for with Geico, car insurance (who was insanely unhelpful). I chose to go through them, who had an opening, over safelite who I would have waited TWO WEEKS for. I appreciate their transparency and thoroughness. The personable experience by far passes the drive through experiences you'd get anywhere else. Thanks G& C!!!!!! read more

Thank you, Lenny, for your customer service and patience. I was very upset about an experience I had with another shop. Your demeanor calmed me down, and I felt I was being cared for. The shop has a fast-turner and excellent communication. Thank you, Lenny! read more

Terrible! I will never visit this location. Empty promises and they do not honor their commitments. Spread the word. Initially brought our car in on an accident to the driverside. The repairs were made. After a short time we called back and told them there was an issue with opening the driverside door. The guy told us to give it time it would work out. Fast forward a little time and could no longer open the door! We returned to this location and tech looked at it and said it was the latch. He originally thought it was fixed the next day the same thing happened. We tried to.bring in the car the next day and was told we could not and they were going to order a new one and to bring it in the next day. Same day they sent text nessage confirming appt for 2pm and also confirmed part would be here. Day of repair arrived onsite only to be told part was not there and they dont know when its going to arrive. We called mutiple timed and were to keep appt and part would be there. I left work early and had to cancel an out of town business trip. I will never come do business with them and if asked by my clients i will let thwm know about this terrible experience read more

5/5 !! I was referred to this body shop through my insurance. I had been in a rear end accident. My rear bumper trunk lid had to be replaced and parts had to painted. Being that my car was black - I had a feeling that this may be a bit of a undertaking. A Gentleman by the name of Cedric was extremely helpful and very professional throughout the process. They were able to match the color dead on not any problem there. Yet there was a little bit of buffing and sanding that had to be done in order to make the finished product. After speaking with my insurance & Cedric, he reassured me that they would be able to return the vehicle to factory specifications. He kept me up-to-date and worked with my insurance to make sure I was not inconvenienced throughout the entire experience. They took care of me. Highly recommend these folks to anybody looking to get some painting or anything done to their car for that matter! read more

G&C Auto Body - Before - Body Shops Near Me - Vallejo, California

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I highly recommend G&C Auto Body. Cedrick is fantastic, and the body work is incredible. I never go anywhere else. I think this is my fourth or fifth time coming here through the years and different cars and accidents. I always get my car back looking brand-new. And Cedrick is super communicative. read more

I would not go back. They don't get that communication is key to good customer service. The main number goes to voicemail at least half the time during business hours. They assign you one person to handle your repair and all communications, but in my case he never offered his email, cell, or text contact so all I had was that main number and that lady does not know anything about the status of anything. She just sends a message to the non responsive guy. When I dropped the car off the initial person listened as I explained the work my car needed. But I never got the estimate. After finally reaching the front desk lady I find that I'm assigned some new guy. I leave a message requesting my quote from him. When he eventually calls he says the first guy never told him any of the details about my request. Days later, I finally get my quote and it's wrong, he added repairs to parts of the car not even damaged. I help him correct it and approve it. The next ten or so days was endless frustration leaving vms trying to get this guy to communicate and to get info about when my car will be done. The front desk lady said she was giving him the messages, he told me she was not. Then my car is finally ready and we agree on an appointment to pick it up. I get there, he can't find the keys to my car. He finally finds my car but I'm left there waiting 15 more minutes while he disappears again. He shows up and said he was 'doing the paperwork.' I had kind of thought he would have prepared ahead since we set an appointment. A day or two later he sends a me message begging for a 10 star rating on his great service when the survey comes Not sure all the causes for the poor customer service but I did not enjoy any of it. read more

I had car door damage. My insurance company recommended them for my repair on Friday. My appointment was Monday. My vehicle was done and ready for pickup on Tuesday, the very next day. I'm very satisfied and impressed. Thank you Matt read more

We had some repairs done to our Honda CRV. Everything went way better than expected. Customer service was excellent. They contacted us all along the way letting us know how the service is going and any changes that needed to be made. They work very well with our insurance company and the rental car company so everything they did was top-notch and a true value read more

My window busted as soon as I lowered it. Finding G&C Autobody on Google, I dropped in for a quote. Every other shop told me that I would have to wait a week, even my regular mechanic! One of the G&C mechanics told me I could park in front of the entrance for a moment, due to the safety of my car. Window being lowered all the way in Vallejo is NO BUENO, considering the area. The receptionist and everyone was kind and professional, said that the manager would be with me in a moment. Being a first time customer, I didn't know that the person who met with me was the General Manager (Chris May)! 'xD He asked to walk with him to take a look at the car. He was very kind and professional. He began to troubleshoot my door, and then STARTED TO WORK ON MY CAR! "WOW, I'm going to have the most expensive repair bill!" *cries in pennies* I thanked him for working on it. Chris had mentioned that he was strapped for time due to an important meeting, but he kept at it. Though he was late to his meeting by about 5-10 minutes, he ended up asking one of the other mechanics to help finish the job. As he began to walk away, telling me that he had to attend the meeting, he told me that it was ON THE HOUSE. I thought to myself "HOLY ****. BLESS UP FAM." I thanked him and the other mechanic, Austin. Both of them were kind and professional, getting the job done in under 30 minutes! I'd definitely recommend 10/10 for their customer service, quality of service, and QUALITY people. They just got themselves a new customer! read more

G&C Auto Body - FIXED IN LESS THAN 30 MINUTES!!! check my review for deets ;) - Body Shops Near Me - Vallejo, California

If I could leave a worse review I would, & don't get me started with the general manager , his ego is through the roof ‍ trying to belittle ppl when they come back with a issue after they "fix it " is crazy . Started talking about stuff he didn't know & had no clue about was just embarrassing to watch . So to sum it all up pretty much told me to fuck off wasn't there problem . After having a issue with my car right after getting the car back from them read more

Don't waste your time here. Consider another auto body shop who can do the work and able to communicate with updates and not have you second guessing if your car is finished. read more

This a true story of the horror that im going thru due to G&C & Gieco insurance company negligence on my vehicle. And this is how it goes: I was T-boned on my front driver right side at about 30mph on 3/17/2022. After the accident my car alignment was off and my front left suspension felt very rough and bumpy and would make a loud clanking noise when tire was turned to a certain angle. Also I began to hear a high hissing noise like the sound of a compressor. So once all the insurance paper work was handled it took a bout a month for parts to get in and then I brought it into G&C on 4/24/2022 to have it fixed. I told them to please check suspension specifically where I was T-boned at before they do any body work to it. So my car sat in the shop for a whole month. When I came to pick it up on 5/24/2022 I thought it was all safe to go. I really wasnt driving it after I got it out the shop, just in town errands cause gas prices are so high lol. On 7/8/2022 I took a trip to Suisun Ca and I started to hear that high pitch sound as I was driving on the freeway and I came back home and parked it. Next morning I was awoken by a call from my neighbor asking me was my tires on my drivers side flat. So I go outside to find my front drivers side where I was T-Boned at slammed to the ground as if something broke and gave out (thank GOD not on the freeway). I took pictures and videos to show what it looked like. I then immediately call my lawyer and they tell me to call gieco who is handling the vehicle damage. Gieco tells me to take it back to G&C. When the tow truck driver gets to my place, he takes pics and then when he gets in my car to drive it up on the flat bed he said my steering wheel was off and that was the first sign of damaged suspension. When I get to the shop the shop manager Cedric takes pics before it came off the tow truck. Cedric and I then go into the office and I ask him: "Did you all even look at my suspension?". His reply was my boss didnt want to pay for the diagnostic cause we don't do suspension or frame work here we send it to Toscalito Tire & Automotive. So I then reply well why didnt he even give me any option before just sending my car back on the road in a very unsafe condition? He couldnt give me and answer, so he told me dont worry shop work is gurentee for life and that it will be going to Toscalito the next morning on 7/12/2022. read more

G&C Auto Body - Tboned at 30mph - Body Shops Near Me - Vallejo, California

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Brought my car in for only the door handle need to be replaced... After three weeks ... Received the car back and the radio system don't work... Nothing comes on... They said nothing they can or would do... I do not recommend anyone to come here... The techs and manager Gene can not be trusted... read more

HORRIBLE! I l took my 2013 Toyota Sienna for an insurance job and left it looking like crap! First of all I had a check engine light come one due to the gas cap being left off , There's over spray on the window moldings, tons of clear coat drip and debris, The clear coat on the door looks like the spray gun they used was clogged and left it looking like an orange peel with dirt on it, and lastly the headlights were stained from the dust in the body shop. Stay away from this shop. read more

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My Prius was targeted for its catalytic converter and G&C Auto took care of everything for me without any problems or headaches. In fact, they went above and beyond expectations. Lenny handled my car and my insurance with finesse. He had my back and I can't thank him enough. I'm highly likely to bring my car back whenever an issue arises. These people are good peeps. read more

I just want to thank Lenny who helped me today. He took extra time and care to help me. I am very pleased with the service you provided. This is my second time coming to your Auto Body Service for service. Thank You read more

The staff is very friendly! I ran in there hoping someone could help little ol me. I had a flat tire and they took the time out of their busy day to assist me. I appreciate the manager and Austin who changed my flat! They turned my bad day into a good one! Thanks guys! Great Team! read more

Professional, friendly, convenient, helpful, polite, fast, painless.. I could go on and on. Would recommend. Would be a return customer (hopefully won't have to be). Thank you Mary! You are the best. Thank you to the mechanics too... And thank you to the gal at the desk who helped me make my rental car return so easy. Not only did I leave satisfied but impressed as well. Keep up the outstanding work! read more

I would Like to say thank you to Lenny and the team for taking amazing care of my vehicle and for their 5-star service. Lenny communicated with me and called me with updates on my vehicle. They went above and beyond to make sure I was ok during my time in a rental! My car was like new when I got it back. Thanks again to everyone at G&C for their hard work even with all the logistical issues in the automotive industry. read more

Thank you, thank you, THANK YOU!! The staff here was great. Beatrice went over paperwork and explained everything out. She explained the process and was pretty transparent with everything. Devaughn also expressed the same efficiency and professionalism. I dropped off my damaged car and it came back as if absolutely nothing happened! I don't know how, but they brought it back. read more

G&C Auto Body - Body Shops Near Me - Vallejo, California

G & C auto body took great care of me and my car. I was involved in an accident and in no time they brought in my pt cruiser and had me back on the road. They fixed the damage to my vehicle and then some. Made my car look brand new. And returned my rental car for me .Great costumer service, great and reliable people. read more

I would never refer anyone to this Auto body to get work done! I've had the worst experience ever. #1 they didn't get an authorization to fix my car and fixed it anyways #2 spoke to the manager regarding the issue and the "owner Patrick Crozat" called me apologizing and offered me back some of my deductible and insured me my car would be perfect, got the car back and my passenger door lock wasn't even connected and I couldn't open the passenger door #3 ABS, traction, and tire pressure lights won't go off and my cruise control isn't even working I'm getting and error message on my dash I call the owner Patrick Crozat back for the 3rd time, by this time I'm frustrated and upset kind of yelling and he's telling me I need to "shut up, shut up and let me talk, stop talking right now". I can't believe the owner of this company was so disrespectful and couldn't even consider why I was upset! read more

I'm not a car person and my estimator Lenny Willams made things very clear and went above and beyond to get my car back to me. My overall experience there was great and I would definitely recommend! read more