After an operator error by me involving my 2019 Ram 1500 and a fire hydrant, insurance company sent…read moreme to Zappelli's Body Shop here in Santa Rosa. I found this family business to be very knowledgeable, professional and customer oriented. My repair took longer than anticipated due to supply issues for parts but job was completed to my satisfaction. 5 Star operation Dan Santa Rosa

Communication is lacking I don't know what's going on with my vehicle unless I call. Very…read moreunfortunate

Took 2021 Subaru Legacy in for front headlamp/bumper replacement. Very professional and courteous…read moreestimate. Secondary inspection indicated further hidden damage; supplemental estimate prepared with accompanying photos in good time. Final estimate agreed and work scheduled. While delivery date was not guaranteed, the work was done to preliminary time estimate. As a final accolade, a double check of the charges resulted in a slight reduction in the bill. Pickup was a breeze and car looked new. Caliber had had the car detailed in addition to the new parts and paint. Would recommend this servicer to anyone needing body damage repair.

I recently had to take my 2020 Subaru Forester into Caliber Collision in Sebastopol for body work…read morefollowing an accident. My car had been hit by a tire that came off a boat trailer and the front passenger side was damaged. Nationwide offered me a choice of body shops and I chose Caliber in Sebastopol because they got the best reviews. I was thrilled with their customer experience which was exceptional from start to finish. They were professional, personable, great communicators, and did a fantastic job on my car. The repairs were completed earlier than expected and when I picked up the car it had been cleaned from top to bottom and looked like new! I am beyond satisfied and highly recommend this shop to anyone who needs bodywork.

It was a pleasure doing business with Santa Rosa Auto Body! They did a beautiful job on the repair…read moreand were so easy to deal with. The worked with my insurance company and the rental car company and even washed and vacuumed my car! Above and beyond service. Thank you Liz and Kyle.

Amazing work by the team at Santa Rosa Auto Body, from their excellent customer service to their…read morequality craftsmanship, I can't recommend them highly enough. Of course, you usually don't show up at an auto body shop unless you're having a rough day, but when you do need help, the folks at Santa Rosa Auto Body will help you and your car out when you need it most!

Once again I found myself having to pay somebody to repair something I couldn't. Yes, I backed into…read morea huge dumpster and........you get it. From start to finish the folks at J&J were great! They somehow repaired everything back to its original look. In fact, I don't even know where the repair was! I shopped around and a friend highly recommended J&J and I'm glad he did. The service, value and awesome cookies in the front office made for a great experience.

J & J Auto Body are beyond amazing! I took my vehicle in for repair related to an insurance claim…read moreand they made the entire process so easy and smooth! From start to finish they were great! Even picking up and dropping off my rental was easy since they are a direct partner with Enterprise. This allowed me to save time driving to and from the rental shop because the rental was brought right to J & J! Kelly and Ed are great people who truly care for their customers and community. I can honestly say you are family when you take your vehicle to them. Their shop does amazing work and ensures you are happy at the end of the day. If you are in need of an auto body shop I would highly recommend J & J!

Freeman Collision Center provided a flawless, stress-free vehicle repair experience from start to…read morefinish for both our vehicles. Dealing with auto damage is incredibly overwhelming, but their team completely eliminated the headache by delivering master-level repair work and elite customer service.

I brought my truck for warranty paint repair. After the repair was complete my truck had more…read moreauthorized repairs which are needed. I called the shop back to ask when and how this would happen. They said they do not know, and they will call me back when they find out. It's been seven months and I still have not heard back. Aside from that things were good. But because of this unresolved problem I'm fully disappointed in the level of service.

Needed to bring my RDX in for repairs. Edward went above and beyond working with Acura to get…read moreadditional information. Ashleigh was very responsive to my questions and giving updates. Professional and cheerful attitude. My car repairs were completely sooner than expected. I'm happy with the service. Thank you

I brought my car in on a Monday & they said they would try to have it completed by Friday. They did…read moreexactly that. My car looked great. All the staff were wonderful, especially Jorge. I had only had my new car 2 weeks when it was hit. The whole situation was upsetting, but Jorge & the staff made it easier. Thank you, Kate

There is a reason this page has nothing but 5 star reviews. The work is top notch, but what makes…read morethem stand out to me is the customer service. I've dealt with many auto body shops in the past, and jobs that don't involve insurance work generally get passed over as a priority. A job that is promised to take a month, turns into 18 months quickly with little communication in-between, especially with classic cars like mine. That was not Downtown Collision. They stuck to their original timeline without sacrificing the quality of work. Gabriel kept me informed on the progress of the job the whole time. Sent me photos of the progress and checked in if there were any issues that needed a decision. Can't say enough good things about the level of honest customer service. And the level of work is impeccable. I brought in a classic car that needed the roof to be treated and painted due to rust. At every step they could've taken short cuts, but didn't. The roof came back looking immaculate. Even matched the original color perfectly. They came across some areas of rust that were too far gone to treat, and did seamless patch repair. Found some great solutions to problems without obvious answers. They made sure the job was done in a way that I would be happy with and kept me informed the whole time. Can't say enough good things about Gabriel and his team. No need to look further. In a world of body shops that are frustrating to work with, Downtown Collision breaks the mold.

Top of the line A+++ service and excellent quality work. We highly recommend Downtown Collision…read more They were in constant contact describing their work and when they will be completed.

Ken Lazzini was really helpful and took time out to address issues on my older custom (body kit)…read more2001 Mustang GT convertible. The other 5 auto body shops were not so. Could not even get a reccomendation for a shop that would possibly handle it.!! Smothers Performance Auto Parts Tony Perez kindly pointed me in the right direction to get the estimate I needed.

I almost never write reviews--but I felt compelled to after this experience…read more I brought my 2012 Jeep Liberty into this shop after lightly bumping off the rear fender pulling into a tight garage. The fender itself was completely fine--just a few plastic clips had popped. I was quoted over $1,000 for the repair, and was told that the clips couldn't be purchased separately, so the entire fender would need to be replaced. That didn't sound quite right, so I did a little digging. Turns out the exact replacement clips were available on Amazon for under $10. I bought them, installed them myself in about 10 minutes, and the fender is now perfectly reattached. I want to be fair--this shop clearly does good work, and that's reflected in their many positive reviews. But this situation was unacceptable. Whether it was a genuine oversight or an intentional upsell, I was almost charged over $1,000 for a repair that cost me less than $10 to fix myself. Bottom line: get a second opinion before agreeing to any major work here. I'm glad I trusted my gut--someone else might not think to question it. **Edit (Response): Thanks for the reply, but I still believe this could've been handled more transparently. I understand that you're limited to certain vendors--but as a customer, I deserved to know that this was a minor issue that could be solved with a $10 part. Even if you couldn't do that repair yourself, a heads-up or honest suggestion would've gone a long way. Instead, I was led to believe a full fender replacement was my only option, which almost cost me over $1,000 for something I fixed in minutes. That's not acceptable, and I hope future customers are given more clarity and choices.