I've given up on accountability after 6 exhausting months of dealing with this place! I have…read moreSilhouette frames and after my eye exam, I ordered 4 sets of lenses for 4 frames. initially I ordered one pair, and before knowing that I was going to order add lenses, the optician who was dealing with me, told me that my newer frame wasn't good enough to use again. That was my cue to take my business elsewhere...but I didn't. Interestingly, when I ordered additional lenses and spending a lot more, those frames became usable again. I spent $3,300. on 4 sets of lenses. I'm happy with 1 pair, which thankfully are my daily glasses and the only pair that I ordered that had no changes to the shape or colour. The only pair that was exactly what I ordered. One out of four. I wanted an orange tint, but I got rose tinted instead. I ordered plain rectangle reading glasses, but got designer lenses and paid $300. more than I was quoted. I still don't know why! I asked the optician for a breakdown of my readers, I wanted to know why they cost that much more. I received an email with the invoices for my glasses with no explanation. I then asked the supervisor the same. I received more questions from her. I still have no idea why I paid $300. more for designer readers that I didn't order and don't like! But because they are readers that I grossly overpaid for, I'm leaving them as is. The rose tinted lenses and the sunglasses are not what I wanted and so I'll be spending another $2000. maybe less because this place is pricey, somewhere else to get what i want. No accountability, poor communication, pricey. They've lost 30+ years of my business and I can't in good conscience recommend spending your hard earned money here.

Needed an exam and they were recommended. They are still on…read moreBroadway and are moving east soon, with all the skytrain construction. Be wary if you are afraid of heights as it's open excavation and it's pretty scary if you are scared of heights. I appreciated the flow of the eye exam, very efficient. My optometrist was very patient and friendly. 1 star off mainly bc the styles of glasses were not my cup of tea and rather limited in my opinion.

I had no clue that there was an OG level at Metrotown. I googled Metrotown Optometrist and I found…read moreReal Eyes Optometry. Booking is all done online. I liked how relax the place was. It was not overly crowded full of people and there were no double bookings etc. Walked in filled out the forms and gave my ID and I was pretty much ready to go. The test from beginning to end took about 45 mins. It was not bad. Dr. Pati was very professional. He explained everything very well and through. I will be back again. I told my family about this OG level and my mom told me to send her the phone number so she will make an appointment soon too.

For more than a decade I have been coming here for my eyes exam and any eyes related medical…read moreissues. I used to have Dr Wang who is no doubt an excellent optometrist and beyond. Started few years ago he referred me to his associate Dr Pati then eventually Dr Sahota and they are all very nice and professional. I will highly recommend this eye clinic!

I've been to this clinic a few times now and tried a few of the docs. Each time the eye appointment…read morewas extremely rushed and impersonal, no matter which doctor. Barely 15 minutes to do the eye exam including photos, no hellos, asking about your day or interest in getting to know you as a patient or your eye history, just quick in and out and then "that'll be $140 please". My previous optometrist would spend 45min-1hr testing my eyes with all types of gadgets, multiple acuity, lens and distance tests, and took the time to properly review results and explain things in detail. Unfortunately I moved into Vancouver so cannot visit him anymore due to distance. This place is rapid fire and just seems to churn through patients as quick as possible. Couldn't believe how fast the eye appointment and testing took, in and out within 15 minutes... how is that enough time to properly evaluate someone??? In my opinion, it's not. After a brief "exam", I was directed over to the eyewear section where one can buy frames and lenses, at what I consider to be VERY high prices. No thank you! Felt like a totally rushed and impersonal experience, and will NOT be returning ever again. I was just a number here, herded between multiple rooms, people and testing stations, way too fast. Never going back.

West Broadway office,Saw Dr. Leung again (& very happy with him) and then Tara (very personable) &…read moreAaron. ALL so friendly while being professional. I do appreciate them all. Aaron-I want to say a Sweet young man but that doesn't tell you much. I so needed his help to pick NEW frames. I found him to be so accommodating, friendly, knowledgable as well as patient & understanding.

I love my new sunglasses from fyi on Broadway! They have a great selection, and the service was…read moreamazing! Johnny helped me and he was quick, courteous and very helpful, thanks Johnny! Can't wait to come back!

I would like to thank Dr. Breza for referring me to Dr. Stuart Smith for my cataract operations…read more Dr. Breza was I believe thorough in his examination and I have no hesitation to revisit him. However, I hope in future he will give me the prescription as is normally done, rather than guide me to the frame department of FYI. The same high praise cannot be given to the retail section of FYI. They selected a frame that did not fit, and when I returned to complain, the young Asian assistant after one effort said that is the way they are. Not good enough. If you enjoy phoning and being left on hold or being forced to cycle through the different phone options then FYI is for you. My last unpleasant experience was when someone phoned and left a message to phone them [number given], which I did. Did I get through? No. I got the same damn cycle of options. In future I'll find a smaller store for my glsses.

I had my first visit with Dr Joanne Chan today. She has great chair side manner. She explained…read moreall the steps she was going through, the technology. Etc. She carefully went over all the results and changes to my eyes, and laid out a forward facing plan. Excellent

Still going to Dr. Lin for my annual check-ups. He's still solid, as are Lisa and the rest of the…read morefront desk staff. Wouldn't imagine going anywhere else.

It is businesses like this one that defines good service. I've purchased two pairs of glasses thus…read morefar. Frame adjustments are free lifetime and appointments were made easily. The assigned staff doesn't really multitask (handling multiple customers at same time) so you get their full attention during the visit. This high level of service is standard in Japan no matter where you shop (previous home) and almost nowhere in Vancouver would I get this level of service here except maybe at Mercedes. They follow Covid rules, everyone's temperature is taken, hand sanitizer is given. The shop is clean, well laid out, modern and spacious. Service is by appointment only due to Covid. The staff that looks after me is Ray. He is very patient and knowledgable when helping you choose frames and lenses, who knew there'd be so much to learn! This definitely helps me find the right pair of glasses more efficiently. I will definitely be recommending this store to friends and family.

WORST EYECARE IN VANCOUVER!! Do not go. Technicians are students they are not professionals at all…read more Trying to charge me for adjusting my glasses and asking for cancellation fees when they did not inform you. Also, Worst customer service they look like they hated the job and not welcoming. PLEASE DO NOT GO TO THIS!! Especially the man at the receptionist the worst ever

I had a great experience at West End Optometry…read more They are tucked away on the 8th floor of the office building at Georgia and Cardero, which makes it a quiet, professional spot away from the street noise. The staff was incredibly friendly from the moment I walked in. I was specifically looking for help with a minor fix for my ic! berlin glasses, and they handled the unique hinge system with ease. They also have a fantastic selection of frames if you're looking for something new. Highly recommend if you're in the Coal Harbour/West End area!

My appointment was with Dr Chan. She took great care of me, and displayed thoroughness,…read moreprofessionalism and consideration during my exam. The office is beautiful and modern, with a spectacular view. Heads up - ask ahead of time if your exam includes eyedrops for pupil dilation. If so, be sure to bring sunglasses AND have them at the ready when you exit the office!

Great service! The most useful and helpful eye exam I've ever had, and I've had many. I highly…read morerecommend this business.

Got exactly what I wanted, how I wanted it. It was quick, easy, and friendly…read more - Location: The physical place was nice, clean, and tidy. They also had an interesting chart detailing how eyes work. - Service: Friendly and well explained. They tell you pretty much everything you need to know. The doctor also feels happy which is nice. - Eye Exam Quality: I've only had one so I don't have any references but there was a wide variety of stuff I did and it was done professionally. If you want to get an eye exam, I would recommend this place.

My go-to optometry clinic, and now my daughter's as well! Conveniently located, cozy & clean…read moreoffice, efficient clerk. Children's books available to keep kids occupied while waiting, though from my experience there really is no waiting! Dr. Chen is kind, thorough, and (very helpfully for my daughter) fluent in Mandarin as well as English. Did I mention their prices are some of the most affordable in this part of town? My extended health insurance actually covers the full bill! And children's eye exams are fully covered by MSP.

I'm glad my husband found out about the clinic from his thorough research for an optometrist after…read morebeing away from Vancouver for 10 years. I paid a visit to Dr Chen's office this week upon his recommendation. Dr Chen was very detailed and methodical with my examination. In the past 20+ years of seeing optometrists, I had never had anyone explain the purpose of a peripheral vision test and going over the results in details with me, until my visit this week. The office is modern and comfortable. The receptionist / technician is welcoming and friendly. The location is also very central (within a block from the Broadway-City Hall Station). If I hadn't had appointments back to back, I would have walked there from downtown.

I love this place. They fit me in for an appointment within a week, were very polite, informative…read moreand accommodating when I didn't come prepared with my previous contact prescription or lens info. The doctor was young and professional without being too formal. They fit me for contact lenses, let me have a trial pair for free, and were able to direct bill to my student plan so there was no work on my part. I called a few weeks later because I wasn't sure if my contacts were 100% and they fit me in the same day and gave me a second trial pair of contacts and a special cleaning solution for free. They didn't make me feel high maintenance or like it was an inconvenience at all. They go above and beyond so I would highly recommend them!

I have been coming to Dr. Avinashi for years. He's our family Optometrist…read more Today was the first time I visited his new clinic in North Vancouver and it was absolutely beautiful. It's bright, clean and has a vast array of frames to choose from and his staff were so lovely and professional. As for Dr. Avinashi himself.....He's the best and I wouldn't go to anyone else.