Prior to the most recent encounter with Fuzzy's, I thought I would share some background.
We have loved, and probably will love Fuzzy's forever. We love the food, locations, drinks, atmosphere, etc. About a year back, we went to a location that wasn't our usual spot and ordered the normal food that we do. During our order, the computers went crazy and spit out a bunch of paper out of the receipt printer with a bunch of gobbilty gook throughout. The server laughed at such a sight as well as us. We waited for our food for a while, but started to realize that other people that showed up after us were getting their food. We inquired with the staff and they assured us, "it's on the way, we are just backed up." Since we have never had issues with Fuzzy's in the past, we believed in what they were telling us, along with the two next times we asked. We then started to notice that people that showed up after us have eaten all their food and started to leave and the second round were getting their food. Since it was an hour after we ordered, we demanded the status of our food. They then realized our ticket was in the gobbilty gook that came through before and have been overlooked. They started working on it right away. The server came out with the food and thanked us for ordering, apologized for the long wait time and walked away. I was very unhappy at this point because we had just missed a previous engagement, so we asked to speak with the manager to go over what happened. The manager apologized and gave us $75 worth of gift cards (we were a group of 8 that had just ordered $150 worth of food and drinks). We accepted and left with our food. A couple weeks later, we went to use our card and it was blank. Angry with the situation, but not wanting to get in another fight, we left it alone and carried on with our lives.
Fast forward to today, October 21st, we went in with our friends, infrequent guests, and sat to have food. We were ordering our usual when the receipt printer shot out a bund of receipts and the person taking our order had no idea what was going on. Scared it was going to be the same situation, I told her of the last encounter and what happened. She looked very concerned and asked if we were taken care of. We told her yes, but no and told her what happened, thinking we were just speaking with the cashier about past issues. She apologized profusely about what had happened and told us she was going to pick up our drinks for courtesy. We refused, but she insisted. We thanked her profusely for it and she told us she was the director of operations and she wanted to ensure we would continue to be customers of Fuzzy's. She then told us that we were ordering her favorite drink and why, about why she loves working at Fuzzy's, and then told us of the reward program that no one else ever had. Right there, we knew we would always continue to be loyal Fuzzy's patrons. Fast forward a half hour, and we still didn't get our food. Scared it was like the last time, I went to the expo and asked about the status of our food. He said they were backed up, but took my receipt and asked where I was sitting and he was going to bring out my food as soon as it was ready. We were sitting with another couple that had already gotten their food and finished, so we wanted to get the kids dessert. I went back to the counter and Kelly, director of operations, was my cashier again. She asked if she screwed up my food and I laughed and said we hadn't gotten it yet, but the expo asked very different than last time, so I told her I was assured he was on the case and we would get our food. I sat back down and a couple minutes later, our order was ready and I picked it up. About halfway through my burrito, Kelly came up to me and told me my food was ready and came out well over a half hour later and she gave us a gift card for the next time. Once again, we tried to refuse, but she insisted. After we were about done, the expo came up and she had my receipt in hand (different person than the first). She asked if the receipt was ours and we said it was and she explained that somehow it was double-ordered and she was just going to pack it up to go. Again, we refused, but she explained that it would be thrown out if we didn't take it, so we graciously accepted. Thinking we had too many good things happen to us in a night, on our way out we went to Kelly and explained the double-order and tried to give the card back. She refused and told us to just keep it.
Looong story short--We love Fuzzy's and we will be forever patrons of this establishment. Kelly said they just started opening 15 stores in Arizona, my wife's home state, so now we can continue to love Fuzzy's in Colorado and Arizona! Very pleased with everything about this place. read more