Great service. Excellent work. They take care of their customers. You will be in good hands…read more Sam does the best work !

This photo was what I submitted when requesting a mobile repair quote, and the damage is centered…read moreon the reflector itself, along with dents above and below it. The repair quote I received did not specifically exclude the reflector repair, and it included a charge for "additional materials." Because of that, I reasonably believed the visible reflector damage was included as part of the repair. When I called the office before making the appointment, they didn't tell me that the reflector itself will not be fixed. When the technician arrived, he informed me that they could only repair the dents above and below the reflector, and that the damaged reflector itself was not included. When I called Bumper Buddies for clarification, I was told that because I, as the customer, did not specifically request reflector repair, it was not included in the quote even though the dents directly above and below the reflector were included. As a customer, I relied on professionals' expertise to evaluate the photos and provide an accurate estimate. If a major visible part of the damage was not included, that should have been communicated with the customer or clearly stated in the quote rather than assumed to be excluded. It's not unreasonable for customer to expect the communication of "hey, I see your reflector was also damaged, but we cannot fix the reflector itself, but we can fix the dent above and below it". The repair quote may have matched their internal interpretation of the estimate, but it did not match a customer's reasonable expectation based on the photos submitted. During my follow-up call with Nick, he repeatedly stated that it's a "communication error" and the quote did not include reflector replacement because I had not specifically requested it. That explanation raised even more concerns for me. As a customer, I relied on their expertise to identify and quote the visible damage shown in the photos. I should not be expected to name every individual damaged part or anticipate every technical detail in order to receive an accurate quote. If I had the professional knowledge to identify every repair item myself, I likely would not have needed their service in the first place. That is exactly why I turned to them for an estimate. Based on this experience, I would not feel confident on any future estimates from them unless every single item is spelled out in writing beforehand.

Jeff made the process very straightforward. He was professional, transparent, and courteous…read morethroughout. The bumper was reconnected efficiently at the estimated price . I appreciate the quality of service and would confidently recommend him.

I initially messaged the business for a quote and the response time was quick…read more I went in to touch up some paint on my car due to someone slamming their car door into the side of my car too hard Jeff and Daniel were friendly and I was in / out within 40 minutes. They also touched up other scratches/dents in my car complimentary ~ overall great experience

I brought in my 2022 Mazda Model 3 sedan which had a collision to the right front bumper causing it…read moreto separate from the fender. Lawrence Rhee General Manager, approached me and said it is relatively minor damage and that he could fix it right there. He gently pushed against the fender until the crease went away and pulled the bumper edge outward until it lined up flush against the fender. He did some other work quickly and finished after I came back from lunch. I couldn't believe my eyes! I got three other quotes up to $2600 requiring to replace the bumper and paint the fender to match! The car is over 5 years old but the entire body is in great shape. I wasn't looking for a perfect repair. Lawrence at the start asked if I wanted a perfect restoration or something reasonable. I definitely wanted something reasonable because I didn't want to go through my insurance company for an aging car. After he finished the repair, you can't even notice any damage. I wish more body shops were more honest like Signature Auto body. Last thing, I plan to come back with my other car that needs more extensive work but at least I know I'm dealing with someone who I can trust! :)

Initially a good experience with Allen, However, when I picked up the car he was dismissive and…read morenot responsive to any questions. I would not go back to this place just because of his bad attitude.

My car was in a hit and run and Cesar the Manager at this location made me feel completely…read morecomfortable about my car being fixed and back to normal. He and the rest of the staff are extremely friendly and make it easy to talk to. They fixed Chuco and made sure he got back to me exactly how he was before the accident. The service is great and they communicate well with you. They value the customer and our opinions. I was recommended by State Farm and I'm glad they did. Thank you for cleaning Chuco Suave and making him shine

Great customer service. Staff very friendly and knowledgeable. Explained everything throughly…read more Reasonable timeline for the work. I highly recommend Carmona's Collision. Especially thanks to Sergio!

Huy's Auto is a reliable, honest and straight forward body shop. Owner Huy (aka Henry), is…read moreinvolved from start to finish. He is very detailed and thorough of what to expect. We had our company van that had an old vinyl wrap that needed to taken off and repainted. The van came out like new and we are very happy. I will be returning soon to have Huy and his team repaint my personal 2013 Toyota Highlander that paint peeling.

Henry is the guy to go to! I came in to have my front bumper and lip repainted, along with some new…read moreside skirts. He took the time to thoroughly inspect my car, gave me his honest opinion, and walked me through all my options. His pricing was very reasonable. He couldn't have made it easier.

I would definitely recommend beto's . Eddie is very good at…read morewhat he does. My car looks flawless. When the insurance company wanted to cheap out and use parts that didn't fit, Eddie battled it out with them to get my car done right.

In short, amazing service…read more I got involved in a fender bender recently, and my insurance suggested that I take my vehicle to their recommended repair facility. However, I felt that their estimate was not thorough, and the desk staff was less than courteous on top. I spoke to a good friend in the industry (who unfortunately was on the other side of the country) who recommended that I take it to an independent shop. I looked on Yelp and found Beto's Auto Body and Paint. They had the highest rating and a lot of reviews so I gave them a call first. I spoke to Eddie over the phone, who put me at ease and took the time to explain the process pretty thoroughly. He pretty much echoed all the tips my buddy had given me about navigating the repair process, so I decided to give the place a shot and took my vehicle to them. I was kept informed throughout the whole process and they were much more thorough with the repairs. It didn't hurt that they had plenty of experience in dealing with my insurance company and were able to get them what they needed. The remained dedicated to making sure that my needs were met throughout the entire process. Thank you to Eddie and everyone there for making a stressful situation much easier to navigate.

I was skeptical at first because of the amount of 5 star reviews, but it makes sense now. I called…read moreand Alfonso quickly told me to come in so he can take a look at the concerns on my car. He was honest and gave me great suggestions. Even with my little knowledge about cars, I was able to come to a conclusion about what I want my next step to be. Luckily, the issues on my car were not too major so Alfonso spent about 40 minutes fixing it free of charge! As college student, I appreciate this kind act so much. I couldn't have asked for a better service, I would have happily paid for the work done on my car considering how quickly he resolved my problem and the welcoming customer service. I 100% recommend this place. I will be telling my friends to come here.

They worked on replacing my passenger side mirror so fast! They were extremely professional and…read morenice. The owner or manager was very kind and didn't charge me for replacing the mirror. I definitely recommend them for car work.

Russ Ward Autobody exceeded every expectation after my fender bender in my Kia EV6. From the moment…read moreI reached out, Char and her team made me feel like I was in good hands. Char is extremely knowledgeable and experienced. When I arrived, they had Enterprise rental car there to pick me up, kept me informed every step of the way, and had my car looking perfect -- all in just two weeks. If you're looking for a shop you can genuinely trust, this is it. I highly recommend Char and the Russ Ward team!

Absolutely phenomenal! I have a 15 year old Mazda CX-9 that is mechanically fine, but had suffered…read moreterrible hood oxidation and was starting to creep up on the roof as well. Not only that, but various chips, dings, and "character" marks were throughout the rest of the body, along with no shine and dull finish. Stephanie took a brief look as I walked the vehicle with her, but her experience was evident as she noted various areas and let me know they'd send over an estimate soon. The estimate itself was very self explanatory and Charlene was available for any questions I had, but the pricing was very fair for the work to be done. Throughout the entire process I was kept apprised of the status of the vehicle, including suggestions of where to save money, or not recondition since the area just needed a good polish, which was very much appreciated since that honesty is highly valued for people that don't know anything about body work! She also mentioned that there were areas not up to her standard so they reworked it! Needless to say, it looked like a new car, with a deep, glossy shine, fresh from the factory! I took a 'before' pic that shows the oxidation on the hood (but trust me, it was MUCH worse in real life) and took a couple of 'after' shots of the hood as well showing the tremendous job Russ Ward did! Highly recommended and fantastic experience all the way around!