A group of nine of us took my brother out for his birthday last night to Fusion Restaurant in Taunton. To say that it was probably the worst dining experience I have ever had would be an understatement!!! We had our reservation for 07:45 pm and were seated about 5 minutes after that. 15 minutes later they took our drink order, then 15 minutes after that they took our appetizer order. We waited over 90 MINUTES to receive our FIRST appetizers, which literally took another half an hour for all the appetizers to be brought out to the table. We also waited over an hour for the entrees to start coming out of the kitchen, and incomplete at that. A few of us had ribeye steaks, which came out to the table by themselves. The sides took another 10-15 minutes to reach the table. The mashed potatoes that I ordered with my steak came out ICE COLD, as if they were just taken out of the fridge and put in a dish and brought to the table. One of us ordered the red snapper for the entrée and it came out a full 30 minutes after everyone else at the table had already been served their entrees!!! Many of us had waited for her to get her food and didn't even bother to eat by the time the snapper came to the table because we had truly lost our appetite!!! Speaking of the food, the appetizers tasted as though they were frozen chicken wings with bottled sauce slapped on them and the rangoons tasted like they were just out of the box instead of hand made. The ribeye steaks were cut very thin and had tons of the fat cap left on them, and for that garbage they charged $32.
Lastly, after two and a half hours and after the food finally came to the table, minus the red snapper, I asked the waitress to have the manager come to the table so that I could voice my displeasure to them. I was told by the waitress that the manager was not in that night and was at a wedding. When I asked for any member of the managerial staff, the waitress said there was no one from the managerial staff at the restaurant, so I had no one to complain to for this disaster! I finally just asked and paid the bill and left. As we were leaving, a group from another table that had just left approached us and said they had the same issues that we did, and when they spoke with the manager, all he did for them was to give them 10% off of the bill, which is what the waitress had done for us. I told this group that we were informed that there was no manager on duty. One of the members of their group said that, from where they were seated, they saw the waitress ask the manager to speak with us, he came out of the kitchen, out of our view, then turned around and walked back into the kitchen and refused to speak with us. He must have ordered the waitress to tell us he wasn't there.
When you own and operate a restaurant, your customers are placing their trust in you to feed them properly, in a timely fashion, and give you value for the hard-earned money you are spending at the establishment. Not only did they fail to even provide the basics, they absolutely ruined the birthday celebration for my brother, a moment that he and our group will never get back. It is crystal clear to me that this establishment has absolutely no business working in this industry and truly should relinquish the business immediately instead of duping people into wasting their time for their horrible food and service. We saw Google reviews that rated this restaurant well, but after visiting this hellhole, rating them one star would be giving them waaaayyyyyyy too much credit!!! Please, avoid this place at all costs, unless you want to waste a few hundred dollars on garbage food then come home at midnight and have scrambled eggs for dinner!!! read more