When I bought a new house and began shopping for furniture, Furniture Row was one of my first stops. I had recently purchased a mattress from the attached Denver Mattress, so I decided to look at Furniture Row for additional furniture. We found a couch we liked that was on clearance because it had been discontinued. The clearance price was around $2,200, but because they were running customer appreciation weekend promotions, we asked what the best price would be. The salesman told us to make an offer and said he would take it to his manager. We explained that we did not want to make an unreasonable offer and asked if the manager could simply provide their best price. Instead, the salesman repeatedly pushed us to give him a number. When we finally offered $1,200, he responded with "that's kind of low" in a dismissive and unprofessional tone. That was frustrating, especially since we had already made it clear that we did not want to lowball them. He later came back and said the lowest they could do was $1,950. Since we had been told to make an offer, we believed there was room for negotiation. However, when we mentioned that we had found a very similar couch elsewhere for around $1,500, he told us to go buy that one. The tone and delivery came across as rude and made us feel like our business was not valued. The furniture itself appears to be good quality, but the customer service experience was disappointing enough that I do not plan to return. A large furniture purchase should feel professional, helpful, and customer-focused, not uncomfortable or dismissive. Based on this experience, I would be very hesitant to recommend Furniture Row, especially when other stores like Ashley Furniture provided a much better customer service experience read more

We were just browsing for furniture as we are in the middle of completely remodeling our home. We found a piece that my wife really liked a tall cabinet that would have fit great under where we want to place our television and it was on clearance. We had been told that anything with a "red tag" was clearances and could be taken home that day. We asked if it was the correct price because it seemed like a really good deal at $249.00. The young salesman even helped us look for any damage that we might have missed that would account for the really low price. When we found no damage that would keep us from buying the piece the salesman took my info and the "red tag" to the sales counter and after several minutes another gentleman informed us that the "red tag" was on the wrong piece of furniture and that the piece we were wanting to buy was normally $1299.00 and the clearance price was $999.00. We left the store a little disappointed and pretty determined to not return to furniture row. read more

From start to finish, this was an amazing experience. Our salesperson (I wish I could remember his name, but I believe it started with a 'Z') was so helpful. We purchased a bed and dresser. It was delivered and set up today. The whole experience and communication was flawless. The new furniture looks great and is quality and we got a great deal. So grateful for this place and how well they served us! read more

Had a bad experience with another furniture store in town, Ashley, and started shopping at WD Wilkins (whom are amazing, btw). They were HONEST and told me they couldn't get what I needed on time so I decided to look around. Went to Furniture Row and I was promised furniture what I ordered would arrive middle of December (week and a half before Christmas). Here we are 2 days after and every time we call the arrival day gets farther and farther away. Tired of all the lying salespeople, Norman in this case, that lie to make a sale. Had to rush last minute and find some gifts for our 8 year old when all she wanted was a new bedroom. Yet another furniture store to avoid in Lubbock. read more

It has now going on 13 weeks since I ordered my sofas and I still don't have them. Called the manufacturer and they have still not been made. Apparently they ran out of material. No offer to alter the order and get furniture sooner. Can't cancel the order so I am paying for something I don't have and have no clue of when it will come. Family Thanksgiving and Christmas plans have had to be canceled. read more

Nice selection ... just nothing available for pick up... have to order and wait... ugh... just not what I needed but it is their business model and hopefully it works for them! Sales person was very helpful and knowledgeable too! read more

This company is terrible! I don't even know where to start but what I will say that I ordered several pieces of furniture, among them beds back in September and I have yet to receive my furniture. Three days before Christmas and my children and my friends have no beds to sleep on. In addition to not receiving my items, I kept getting bounced around from employee to employee and kept getting the runaround from management and these people are nuts and a nightmare to work with. I would never ever recommend buying furniture from them or even checking out their selection because from start to finish this experience has been horrible. If I could give anything less than one star I would because these people are not even worth the one star I gave them. read more

We bought a sofa that had been marked clearance because of two small holes and the lack of a warranty. Rhonda sewed the holes up for us and we can barely see them. It looks great in our new house! read more

My husband and I purchased a new livingroom set (Sofa and Loveseat) from Sofa Mart. Ronda Gray is a fantastic salesman! The sofa set that we liked was not available in the showroom to look at. We ended up purchasing it on good faith. She told us we could try it in the warehouse before it was delivered. If we didn't like it we could get a refund or exchange. Several days before it was scheduled for delivery Ronda and the man who works in the warehouse made sure that one of the pieces was set up so that we could try it out before we committed. We loved it and it was delivered a few days later! I would not hesitate to go back to Sofa Mart and to use Ronda as a salesman. She is extremely knowledgeable and isn't pushy like so many others we've encountered. read more

Furniture Row - Martinsville Sofa - Furniture Stores Near Me - Lubbock, Texas

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We visited Bob Mills and it was consumerism overload. Sofa Mart was a more pleasant shopping experience. The selection is huge so it took us two days to decide. We ended up buying an item that was on clearance because it was a special order that was measured incorrectly. The style is still in the catalog, so it's a pretty new piece. Our saleman was VERY nice. He even negotiated the pricing with my husband (probably because he knew we'd come back for the additional sectional pieces at a later date). So far this couch is COMFORTABLE, I fell asleep on it last night. We live 50 miles from Lubbock, so we didn't have it delivered. We took it with us the day we bought it. Be sure to BRING YOUR OWN TIE DOWNS. All they can do is load it in the truck, tying it down is up to you. read more

An amazing furniture store. The staff here make it so. Hats off to Rhonda especially. Best store in Lubbock for fair prices and wide variety. The only thing I caution you about is the "y-buy" payment option...it is a rip off. It is not a part of Sofa Mart but rather an independent rent to buy program that is available. Sofa Mart does have their own funding and that is the way to go. If you don't use y-buy this is a 10 plus store. Sherilyn W read more

It's nice furniture, you just need to decide how much you're willing to spend. I have a couch and a love seat that I bought there like 6 years ago and they are still in great shape. read more

High quality furniture at affordable prices - won't shop anywhere else! The staff is knowledgeable and knows when to help and when to step away to allow us to browse. read more

I recently bought a dining table and server set from Oak Express. I had just gone in to get prices, but the salesman informed me they had layaway! I jumped on the opportunity since hardly anyone has layaway anymore. They say its for six months, but he told me that as long as you keep making regular payments, they won't cut you out after that time. It took me about eight months to pay off my set, but I'm so glad I did. The quality is amazing, delivery was fast, and the people are very helpful. If you want beautiful, quality furniture but can't afford to get it out of pocket, I highly recommend Furniture Row and Oak Express. read more

We recently shopped at Furniture Row for bedroom furniture. Not only are there a large amount of choices, everything is affordable and great quality. Shannon was very attentive to our very specific needs and worked patiently and professionally with us. We are very pleased and recommend shopping there. read more

Rhonda made our sofa-shopping experience stress-free. We went to 3 other furniture stores before we went to Sofa Mart and we were all but mugged. Nothing worse than a furniture salesman following you around every second and minute bugging you to death. Rhonda was great, she said hello and left us alone....very helpful and no no no pressure....we bought from her. Great experience!! read more

Good variety. We wanted something small and modern, not huge, which seems to be the common thing in West Texas, and they had it, all at a good price. read more

Rhonda, is very helpful and very kind, as well as the other staff there. We love our furniture we purchased. Great place to look around and make your own selections and style for your home with out the hassle and stress. Our furniture came in when promised. We chose to come and pick it up and that was great also. read more

I can't say enough about the wonderful service my husband and I received at Furniture Row in Lubbock over the weekend. While everyone there was accommodating and kind, Steve Vargas at Bedroom Expressions was especially outstanding. He went above and beyond to get us a great price on our furniture, and even when we changed our minds again and again, and asked a million questions, he was always patient and willing to help in any way he could. Thanks, Steve! I can't wait for our furniture to arrive, and you can bet we'll return to this Furniture Row for future purchases. read more