The staff at this location is top notch!!! Really helped me and my mattress process along smoothly…read more A big shout out to D. Sanchez who made my mattress experience very easy and maintained the level of customer service I expect when making a large purchase. I will be sending people I know to this location in the future. Thank you for everything! G Taylor

After hearing so many negative things about mattress stores we checked many review sites for the…read moreLubbock Mattress Firm on Slide and the loop. We found so many positive reviews we had to check it out. It was just as people described with great selection, all price ranges, and wonderful staff. Travis was extremely friendly and helpful. He knows his stuff and was able to give us great advice without any sense of pressure you normally feel from sales staff. We even got next day delivery and setup with some freebies thrown in too. An awesome experience that we would recommend for anyone needing a new bed.!! Update: Our mattress and motorized platform were delivered and setup today. These guys were great! Very friendly, professional, and quick. This company really knows how to hire great people and train them well!

Shannon was very knowledgeable about the mattresses and did not pressure me to purchase things I…read moredon't need. Same day delivery was prompt and on time. Nice clean store that also serves as a Amazon Hub locker. I would recommend to others.

Awesome place!!!! A cute couple runs this place. They have married for 20 years lol. The prices…read morewere extremely fair and they worked with me to get the full sized mattress I needed in my prices range last weekend.

Excellent customer service and fair prices. Really liked Todd, he went out of his way to help us…read more Also, their delivery charge is very reasonable, unlike other furniture stores in Lubbock

Great collection of furniture. Never "pushed" to buy. Lee was extremely helpful and professional…read more Prices were fair and reasonable. Furniture even arrived earlier than anticipated Delivery men were polite, careful, and went above and beyond helping with room setup. Thank you WD Wilkens one and all. Will never shop anywhere else for furniture!!!

My husband and I have shopped at the Sleep Shop for us, our son, and our granddaughters. Nicest…read morepeople and a good selection of mattress. It doesn't matter what " new and improved" mattress hits the market, we'll shop local for quality bedding.

Friendly staff, prompt service and worked well with my schedule. Could not have been a better…read moreexperience.

Contrary to some reviews the service was abysmal and insulting. We went in during our lunch time…read morewith the express purpose of buying a mattress. We were the only customers in the store. A man and another employee were there. Eventually we must have looked uncomfortable enough that he came over, made a comment and left. We had to almost yell at him to return as he walked away. He casually mentioned, "Try this one" and pointed to a mattress as he left. When we realized we were notgetting any more attention from him because he was on the phone with had to be either a very funny superior or his BFF, we left. He never acknowledged us. Maybe another shift, another employee and we might get some of the "great" service in other reviews. Money lost Denver Mattress. The Denver Mattress experience I had today was like night and day. Response to my first post prompted a response from several at Denver Mattress. The District Manager was very professional and eager to make our experience pleasant. We went to the store and was greeted very warmly by Diana. She had no idea we had posted a negative review. Diana, with a smile and laugh, helped us. It was then we told her who we were. Nothing changed. Within minutes we were working on finalizing our new purchase. Since she did not know us previously I know their practice is to be friendly and helpful. Really enjoyed this interaction. Thanks Denver Mattress and Diana and Mike.

Staff was very friendly and helpful. They had a great clearance section with high-end beds on sale…read more-- I got about 40% off the listed price of a king-sized bed. They also have a package you can purchase alongside a bed with a mattress cover or pad, pillowcase covers, and new pillows. I came in to look by myself and told a staff member I would be back with my boyfriend later in the day. The staff member remembered my name and had even told another staff member to look out for me, just in case he was busy. The delivery was 2 days from purchase. Lost a star in the review because on their phone messages the time was listed as 10 am to 12 pm MOUNTAIN standard time (11 am to 1 pm central time) and the guys showed up at 10:30 am central. Luckily I was there to let them in. Good shopping experience overall.

We purchased a bed lift from Mathis on Tuesday, June 6th. When it was delivered it was discovered…read morethat they were missing a part for the lift to function correctly. We were told that they would get the part and return it to install on Monday, June 12th. My wife took off work on Monday, June 12th to meet the technician at the house. She called that morning to ask the approximate time of delivery. The warehouse manager said he did not know what we were talking about and didn't have the part. He was then very condescending and acted like it wasn't his problem --no apology whatsoever. Awful customer service, especially since they had almost a week to get together what they needed. We attempted to contact the store manager Kristi Kelly and we have not heard back as of now.

These people are amazing! They have some of the most helpful and friendly employees I've ever…read moreencountered, management included. They sell great furniture at fair prices. We stopped there fist and after shopping nearly every other store in Lubbock we went back to them to purchase nearly everything to fill our new home. If you want a great deal on good furniture go to Mathis. If want the best no pressure service you've ever had, ask for Janie!

Do not go here!! I bought a mattress and now have bed bugs!! I will never buy from them!!read more

Really nice staff, decent selection of mattresses. They will not be undersold. They offer free…read morelocal delivery.

Our son had surgery, and we realized we needed a reclining chair ASAP! I called Al in advance and…read morehe had a personalized selection of chairs picked out. From the time we arrived at the store to the time the chair was delivered was 3 hours. It was the most incredible selection of reclining chairs at reasonable prices and truly amazing service! We are grateful customers.

Well where do I start!! Came in here to shop for my house. Had to get furniture and I tell you what…read moreAl Ferran and everyone was amazing. Al Ferran helped me pick exactly what I was looking for. He was nice. Very professional. I feel like a kid can't wait to see the outcome of how my house is going to look furnished... I will be a continuing customer that's for sure!!!! Guy's, come get your furniture here I promise you won't be disappointed . I will post updates on my furnished house soon!!!!!

Perfect on the delivery and set up of my new purchases! Bob Mills Furniture had a wonderful…read moresalesman with Joe LeMay. He most definitely helped guide me into areas that best served my needs. Friendly, courteous, not pushy, and very informed of what the items I purchased had to offer. Delivery was by Ricardo and another gentleman. Both were so very efficient and courteous. Very precise and fast in setting up the recliner and the bed. Both items, the power recliner and the power bed frame and mattress were both set up and checked out to be functioning properly before having me sign off. All these employees I dealt with were on top of their game. I know Bob Mills has quality furniture, so I am happy with my purchases and the employees that totally made my day and my future! Sincerely & have a Blessed Day. Darla Joann Davis

Everything went smoothly and according to plan. They gave me a two hour time window on delivery and…read morethey met that time. They were very gentle on bringing the furniture into the house. I would do business with them again.