If i could give less than 1 start I would. I was sold a…read moreAshley furniture sleeper couch that broke in less than 1 week of buying the couch. I have been waiting for over 4 months for any call from the manager for a repair and never have gotten a phone call. Not to mention that I saw the couch on a ad on Facebook for $150 less through Ashley furniture, along with my tv stand that was significantly cheaper at Ashley. Don't bother buying from this business they just buy it cheap and hike up the price. Also customer service is horrible, stay away.

It's nice and has nice furniture. It's definitely furniture for a certain taste. The only downside…read moreis that they don't deliver and like I said it's big furniture. It is definitely worth checking out though, some fun and unique pieces.

Excellent customer service and fair prices. Really liked Todd, he went out of his way to help us…read more Also, their delivery charge is very reasonable, unlike other furniture stores in Lubbock

Great collection of furniture. Never "pushed" to buy. Lee was extremely helpful and professional…read more Prices were fair and reasonable. Furniture even arrived earlier than anticipated Delivery men were polite, careful, and went above and beyond helping with room setup. Thank you WD Wilkens one and all. Will never shop anywhere else for furniture!!!

When I bought a new house and began shopping for furniture, Furniture Row was one of my first…read morestops. I had recently purchased a mattress from the attached Denver Mattress, so I decided to look at Furniture Row for additional furniture. We found a couch we liked that was on clearance because it had been discontinued. The clearance price was around $2,200, but because they were running customer appreciation weekend promotions, we asked what the best price would be. The salesman told us to make an offer and said he would take it to his manager. We explained that we did not want to make an unreasonable offer and asked if the manager could simply provide their best price. Instead, the salesman repeatedly pushed us to give him a number. When we finally offered $1,200, he responded with "that's kind of low" in a dismissive and unprofessional tone. That was frustrating, especially since we had already made it clear that we did not want to lowball them. He later came back and said the lowest they could do was $1,950. Since we had been told to make an offer, we believed there was room for negotiation. However, when we mentioned that we had found a very similar couch elsewhere for around $1,500, he told us to go buy that one. The tone and delivery came across as rude and made us feel like our business was not valued. The furniture itself appears to be good quality, but the customer service experience was disappointing enough that I do not plan to return. A large furniture purchase should feel professional, helpful, and customer-focused, not uncomfortable or dismissive. Based on this experience, I would be very hesitant to recommend Furniture Row, especially when other stores like Ashley Furniture provided a much better customer service experience

We were just browsing for furniture as we are in the middle of completely remodeling our home. We…read morefound a piece that my wife really liked a tall cabinet that would have fit great under where we want to place our television and it was on clearance. We had been told that anything with a "red tag" was clearances and could be taken home that day. We asked if it was the correct price because it seemed like a really good deal at $249.00. The young salesman even helped us look for any damage that we might have missed that would account for the really low price. When we found no damage that would keep us from buying the piece the salesman took my info and the "red tag" to the sales counter and after several minutes another gentleman informed us that the "red tag" was on the wrong piece of furniture and that the piece we were wanting to buy was normally $1299.00 and the clearance price was $999.00. We left the store a little disappointed and pretty determined to not return to furniture row.

Incredible customer service. Everyone we dealt with was very professional and kind. Micah and Al…read morewere very knowledgeable and so easy to work with.

Our son had surgery, and we realized we needed a reclining chair ASAP! I called Al in advance and…read morehe had a personalized selection of chairs picked out. From the time we arrived at the store to the time the chair was delivered was 3 hours. It was the most incredible selection of reclining chairs at reasonable prices and truly amazing service! We are grateful customers.

We needed a new dining table and chairs and Consignment Gallery had what we wanted! Easy to shop…read morein the store and questions were answered by the owner or Kurt. This store sure beats buying brand new from a big store!

Love this store! No junk just slightly used furniture. I have traded here for several years as well…read moreas them selling some of my furniture. If you are looking to save money vs new this is the place. Sue and her staff are very nice people.

Everything on the floor had to be ordered and the wait was months... not really their fault just…read moretheir business model... if you can wait have some nice pieces.

Very friendly staff and they have a lot to choose from, on the downside, it is packed and not much…read moreroom to walk around in. I think they have a second building that I didn't go look in, so not sure what's in it.

This place is great! Sooo many options. Loved the Halloween decor with the huge inflatables and…read moremoving inflatables. From patio decor, chairs galore, bookcases, lamps, and the whole other half of the store I didn't make it to. You could spend house in here just browsing. Got a great entry way coat rack/seat/shoe that was on clearance with 25% off. From the items I did look at the price was reasonable and I'm sure when they have sales it's great. Service was friendly and they were helpful when asked about location of items.

At Home had all my home decorating needs with a huge selection to choose from. Prices were…read morereasonable and compatible to Target, Walmart, or Costco. The Associates offered to help me find items if I couldn't find what I was looking for-great service!

We had the best experience with Ramsower. We live in Midland and went to Lubbock to find a new…read morekitchen table because we couldn't find anything in town. Holly was fabulous. We had a few issues after receiving our furniture (nothing that was their fault) and they worked so hard to make everything perfect for us. We will definitely buy from them again!

They were very nice, I just didn't see anything that I was dying to have. It looks like they are…read morehaving a decent Labor Day sale at the moment, go check it out before the sale is over. It's very nice furniture and from what I could tell, you can get customized pieces. I know this store is fairly new, not sure why I was the only one inside. Give it a chance if you are in the market for furniture.

Didn't realize until I got home, but the cashier charged me $40 for a child's chair that was listed…read morefor $10. She was very adamant about taking things I had picked out to the front to start ringing it up. She removed all tags and on receipt the vendor slot is blank for that item. She did this to a friend I was shopping with as well, charged $150 for a picture that was tagged at $98.

We came in and no one welcomed us, instead very rude staff, items are overly priced and bad shape…read more If I could rate this place a zero I would. I do not recommend it. They didn't even ask what I was looking for to help. They don't care about their customers.