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    Whisk'd Lubbock

    4.0 (5 reviews)
    Closed 10:00 am - 5:30 pm

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    The Home Depot

    The Home Depot

    2.5
    (49 reviews)
    2.6 mi
    $

    I went in a couple weeks ago and was extremely overwhelmed with what I needed to find, this lovely…read moreworker named Alyx was very helpful and pointed me in the right direction. Other workers didn't seem to have the knowledge she did, I had asked a couple before. Thanks Alyx!!

    I would like to share a very disappointing experience I had at Home Depot, located at 5801 W Loop…read more289 Acc Rd, Lubbock, TX 79414, on August 11 around 7:30 PM. I went to the Customer Service desk to request a price match for a freezer. The female employee who assisted me appeared unwilling to help from the beginning. When I tried to explain my request, she acted as though she could not understand what I was saying. I even opened Home Depot's official Price Match Policy on my phone and showed it to her directly, but she still refused to assist me and told me that she did not know about the price match policy, despite the fact that I had the policy right in front of her. I do not remember her name. She was a shorter, older white woman. What was most upsetting was not simply that my price match request was initially denied, but the way I felt I was treated and spoken to as a customer. As an Asian customer, the interaction left me feeling that I was not being treated with the same level of respect and willingness to help that I would reasonably expect from a customer service employee. Eventually, I asked to speak with a manager. Diego then assisted me and resolved the issue very quickly without any problem. I sincerely appreciate Diego's professionalism and willingness to help. I hope Home Depot will review what happened and consider whether its employees are receiving adequate training on both company policies and customer service. More importantly, employees at the Customer Service desk should treat every customer with patience, respect, and professionalism, regardless of their race, ethnicity, accent, or ability to communicate perfectly in English. I am not making a definitive accusation of discrimination, because I cannot know the employee's intentions. However, the way I was treated made me feel uncomfortable and disrespected, and I believe Home Depot should take this concern seriously and look into the situation.

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    Whisk'd Lubbock - homeandgarden - Updated August 2026

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