I've been riding for 30+ years and have owned new and used bikes of most popular brands, Harley, Honda, Kawasaki, Triumph, Yamaha.
This by far is the worst dealership to get service. I purchased a new bike from them and it was riddled with problems from a bad assembly. These bike come needing assembly, front wheel and fender, brakes, fairing and Electronic components need to be cabled up. The Electronic Components were not installed properly and when it came time to have them get it right it took 3 visits, one of which took 4 days in the shop. Got the bike back with more problems found. During the service the NEW bike was scratched in several places where the work had been done. After close examination I discovered the bike was missing some small parts like clutch cable boot, cable stays, and I found low air pressure in the tires. Funny thing is that when I went back into the service area the mechanic magically knew where to plug in wiring, guess the 4 days the bike was in for service wasn't long enough. They returned the bike covered in fingerprints and when told about it they made jokes, the front of the bike has a fairing and to access the headlight the faring has to be removed, imagine having to pull apart your NEW bike to clean it of grease and fingerprints. Not to mention the safety issues of improper assembly, I had to fine tooth comb the bike to feel confident the bike was safe to ride. Good thing I know how to wrench. They try to blame the bad assembly on a previous employee but while waiting to pick up my bike I noticed bikes on the showroom floor having problems too, I brought these to the owners attention and that's when it started to dawn on me that they have serious issues in there service department. Their bikes are not assembled correctly and you ride these bikes at your own risk.
My friend also purchased a NEW bike here and had the same issues, he had purchased a new exhaust system and after several weeks of popping during deceleration he determined that they did not replace the exhaust gaskets, he did it himself and the popping stopped. His bike also had scratches and was cover with fingerprint after service. Imagine spending 12+ thousand dollars and thousands more in accessories only to find out your NEW bike has scratches and does not function currently. There was also assembly issues and missing small parts with his bike but judging from the experience I had we just got together and fixed both bikes ourselves.
I had purchased a used bike from them less than a year prior and that bike had some issues, oil was black, light bar wasn't assembled correctly. Didn't think much of it at the time but that should have been my alert there were service issues at this dealership. I don't mind wrenching on a used bike, after all it's used and you want to make it yours, guess your never to old to learn a lesson.
Take heed and don't get shafted by this dealer. There are many other Yamaha dealers close by who do a fine job. read more