I stopped in to Advance yesterday afternoon because I was pretty sure that my car's battery was…read moredying. James was super helpful - he checked the battery to make sure it was the problem, helped me decide on a new battery, and installed it in the parking lot. He was friendly and efficient. Often, as a woman, I worry about being taken advantage of because car-related stuff isn't my area of expertise. Instead of preyed upon, I felt looked out for and taken care of. Great experience. Thanks, James!

Mike the general manager is a dick. Don't come to this location he won't return the wrong part he…read moresold me. I went to an other store 5 min away from this store and they gave me my money back. Very poor customer service mike Demarchi

The Plunkett's are great people! Always honest and not looking to rip anyone off. They are also…read moreusually busy so you need to be patient if you want it done right and for the right price. Joan, Billy and Mr. Plunkett are a pleasure to do business with.

I looked up a gas engine for a 2008 Toyota Prius on Car a-Part .Com an Al's had part number S16529…read morelisted for sale for $200.00 when I called to confirm they raised the price to roughly $575.00, I called for two days to speak to a supervisor, owner or manager I got a call back on day two. When I spoke to the manager he wouldn't let me present the facts he kept talking over me and butting in when I was speaking very very unprofessional, needless to say he said I looked the price up wrong, it's hilarious that now they have it listed for the higher cost on Car-Part .Com. Steer clear of this place they price things for sale and don't honor the listed price, this is called Bait & Switch / False Advertising.

i have never had such rude customer service and such unhelpful employees. i called 4 times within…read morethe span of one day to get an answer on a part and got 4 different answers. i drove an hour to pick up said part and they show me what is not listed on their website and their online inventory does not match what they have available for sale. Ned was rude and dismissive and I will never be back

I have been going here for years. Great staff follow on fb and Instagram Poast new vehicles that…read morecame into yard listed there. The owner a woman in a 90 percent business run by men. SHE KILLS IT! She is a pillar in the community, supports Police, fireman, Veterans, and more. Has a NO KILL shelter for animals. I'm sure there is more but that's all I know. I have sold cars to her Great no hassle boom done. Heading there this week for a few things. campers, jet skis lawnmowers, motorcycles, boats 5 starts!!

Saw an ad on Facebook marketplace for a 1993 prelude, I called and they told me they didn't have…read moreit. Right off the bat the vibes were not good. We wanted to go check out the junkyard anyway after driving an hour & a half away we got there and saw the car we wanted so we went to ask for parts. Everything was going good until the staff yelled at us to "get the fuck out" because we grabbed the rearview mirror. Will not be coming back!

I was a random walk-in customer. 2nd time here in 5 years. I bought a battery and had to install it…read morein the parking lot. As I was installing the new battery the gentleman recommended. I had an issue with something. I went inside and asks if they could grind something down for me in the back. The guy said of course. He went back and ran the grinder. Handed me the part back. I asked to buy him lunch and he declined with a smile and said he was glad he could help. This is the number 1 reason I come to Napa anywhere in the United States. They are ALL ran by local car dudes that just want to help and provide great customer service. I highly doubt this would happen at pep boys or Walmart auto center. So thanks fellas.

I have been to many states, but I have never seen customer service like this. Teach your employees…read morehow to communicate with customers. If they have problems at home, let them leave them at home and not pass them on to the customers. I asked to spell out the name of the parts so I could write it down, but the worker started spelling it quickly and rudely, as if he didn't want to do it. This is his job, and I am not asking for anything extraordinary.

I stopped by today because a friend told me that auto zone will do a free diagnostic when the check…read moreengine light comes on in any vehicle! I had no clue this service was offered. Bruce was the attendant that helped me. He was kind personable, and very knowledgeable. If I need any parts or other items sold here I will definitely be back. Thank you Bruce!

Absolutely stellar service. Really amazing customer service from Clay and other staff. I needed an…read moreair filter and they really were engaged and helpful. I got what I needed and they made it easy. I'm glad. I'd definitely come back here.

Parts are reasonable . Chris manager can be ignorant. If you have little knowledge he will bash you…read morewhen you leave or hang up.

From the owner: Carquest is a locally owned and operated auto parts store that has been serving our hometown for…read moreyears. We stack decades of hands-on experience like playing cards to get our customers the right answer, the right part, right now because in our business real answers from real people are crucial. Carquest customers always get a quality, local parts experience while also being backed by Advance Auto Parts and the largest parts distribution network in the industry. But we're not accountable to a corporate spreadsheet like our big-box competitors. We answer to the legacy of family businesses and to the towns and neighborhoods we grew up in. From the repair shop to the Little League field, we're here, and we're committed to you.

Saved me thousands of dollars Spencer was the best. I highly recommend this company beyond…read moregrateful. Thank you so much.

Bad business, over charging customers for used parts Is ridiculous. Don't waste your time! 0 star…read moreby the way.

From the owner: The Auto Parts Outlet team is committed to providing you with a quality low-cost replacement part…read morethat fits your needs. We have employees with expert knowledge in the industry, employees who are avid car enthusiasts, and employees with years of experience in the industry.