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I personally am Never doing business with these people again. Twice we rented from them and both times our jumpers barely worked. Generators kept shutting off, jumpers kept deflating. The second time i went i asked the lady if they fixed the generators because i didnt want to come across issues, she told me there would be no problems. The second time around we spent $165 on the jumper alone plus rented chairs and bought party supplies. The big jumper kept deflating. Kids could barely play in it. We asked them to just pick it up. The men talked to Don Aurelio & explained how the business keeps renting faulty equipment. After going back and forth with this man, he finally told us we could have $60 refunded to us. We stopped by the store when he told us to the following Tuesday, he wasn't there. We went back a second time and we were told Don Aurelio doesn't have the authority to give refunds, only the manager (older snarky lady with short light hair) can give refunds. They told us to call back when she is there. I know their contract says no refunds, but the way they are running business is shady and why do i want credit to continue renting equipment that wont work? I'll be filing a complaint with the city about these people. They are money hungry and have No integrity
Employees who set the tent were rude and rushed. They lack customer service and The majority of the string lights did not work. When you pay for a service , you expect the item to work well.
I have rented the basics (tables, chairs and jumpers) for 15 years. But this year was my daughter´s Sweet 16 and our party needs needed the next level of decor. Claudia (the owner) worked with my budget, gave me professional decor advice on colors and table settings. Claudia met with me twice to review the venue and create a floor plan for the party, and would answer my phone calls in a prompt manner. Claudia and Erika surprised me with additional decor and gave my daughterś party that extra elegance worthy of a Sweet 16! I will definitely use Dulceria Del Sol again and highly recommend them for any type of party decor.
Just rented the Princess Jumper for a day. Drop off was on Saturday around 10am, they picked up the next day.
Beware of unethical business practices that leave you feeling robbed, angry, very disappointed and sad. I have always tried to give my business to small independent business owners, however, I will now think twice. I've been shopping at Dulceria FUN PARTY, on First Street in Gilroy, for the last 8 years, purchasing birthday party supplies, rentals and pinata's for my grandchildren. I rented a cotton candy machine from FUN PARTY for my grandchildren; ages 5 and 8 for their birthday party this past Nov. Leading up to their special day, that's all they talked about was making cotton candy -they were so excited. As all the kids lined up, I fired up the cotton candy machine. I ran it for over 20 minutes, hoping to see pink cotton candy being produced. Instead, the candy turned brown and started bubbling/boiling. To produce the cotton candy, the machine is supposed to spin and this never happened. I Googled, troubleshooting steps, and found that more than likely the belt was broken and needed replacement. The kids were so disappointed/sad and I felt horrible. I called the FUN PARTY over 70 times and no answer. They usually only have 1 employee working in the store -it is rare they ever answer their phone and no answering machine -so you can't leave a message. The birthday party was all the way in Hollister, so leaving the party to go back to the FUN PARTY in Gilroy, was not an option. The next day, I returned the cotton candy machine and based upon what the candy produced, which was still present, it was quite evident it was broken. I was told the owner was not in and I would need to speak with her directly, as I requested a credit back to my debit card. The employee stated she would talk to the owner, share my message and have her call me. I never heard from the owner. I went into the store multiple times, leaving hand written messages and calling the store in hopes someone would answer the phone. It was only by chance, the owner, answered the phone. She said to me, "Why didn't you just bring it back, why didn't you call us, I will need to go to the warehouse and take a look at why it didn't work, my employees always check rentals before leaving my store." She then said to me, "When you returned the cotton candy machine, did the employee try turning it on to determine if it was broken?" I said, no, just like your employee never checked the cotton candy machine before renting it to me. I told the owner, I have been a loyal customer for over 8 years, do you think I am lying? The business owner never even apologized for the broken cotton candy machine and how this left the kids feeling at the birthday party. In closing, she said she would get back to me after she goes to the warehouse to inspect the machine. This went on for well over 2-weeks. The owner had one excuse after another, just stringing me along. Again, I called multiple times, stopping by and leaving hand written notes. To this day, I have not received a phone call from her, nor has she reimbursed me. I filed a claim with my bank. They did a full investigation and in the end, my bank reimbursed me for the unethical/fraudulent business practices at FUN PARTY. I will never shop there again! I felt this was important to share with my community. I will also be posting on Nextdoor and the BBB. Who does something like this?
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