I've always seen the service trucks on the road and remembered the Royal Class name when my A/C…read morestopped working on a 83 degree day. I live in a colonial, so the second floor gets hot, if we don't run the AC it is so uncomfortable we don't get a great nights sleep, and my wife and our brand new puppy keep me up. When I called the office, I received a professional greeting from Liz and was transferred to the service manager Scott. It was like I had been a customer for many years, but this was my first call to Royal Class service. From the time I got onto the phone to the time the tech arrived was no longer than 3 to 4 hours. Ryan was thorough, professional, organized, clean and even wore booties in the house. He stayed until the problem was fixed and gave me a follow up call that evening. I couldn't have asked for a better experience during a frustrating time with a Family and a puppy who just needs to-be COOLED off. Thank you again for all you did and I'll see you on the next service which is scheduled. Congrats to the entire team for doing the right thing and giving me faith in local contractors. Respectfully, Scott & Tara

WARNING: Service Abandoned During No-Heat Emergency (Post-Surgery/Child in Home)…read more Contractor: Royal Class Service (RCS) Issue: Breach of Membership Service, False Advertising, Extreme Unprofessionalism, and Refusal of Service. Timeline: 3 days (Saturday, October 25th - Monday, October 27th, 2025) I signed a membership agreement with Royal Class Service in September 2025 based on their FALSE Google advertising of "24-Hour Emergency Service" (I have screenshots documenting this claim). My experience revealed this promise is a dangerous lie. Saturday, October 25th: The Initial Failure Called for emergency service when our heat went out. Received a text back after 10:00 PM informing me that no technician was available until the morning, effectively denying the advertised 24-hour emergency service. Result: The household, including a recent surgery patient and a child, spent the night without heat. Sunday, October 26th: Unprofessional Conduct Technician Craig arrived and was immediately confrontational and angry, stating he was not the on-call technician and complaining about being called in. He claimed we failed to inform them that the boiler would not turn on, which was false, that information was provided to the office. Following his rude and highly unprofessional demeanor, I asked for the boiler's serial and model numbers to contact the manufacturer (Rheem) myself. He became increasingly hostile and left the property. Monday, October 27th: Office Obstruction I attempted to contact the office multiple times that morning. After several attempts failed, I had to use a family member's phone, which connected immediately, indicating my number was likely screened or blocked. I secured a part lead from an outside vendor. The office needed to approve the purchase; despite being told the order was pending approval, the necessary action was not taken. Tuesday, October 28th: Office Obstruction and Cancellation I again attempted to contact the office multiple times that morning. After several attempts failed, I had to use a family member's phone, which connected immediately, indicating my number was likely screened or blocked. Chris (the only staff member who demonstrated professional manners) confirmed the purchase was approved and the part was ordered, promising service within 48 hours. 4:30 PM: Service Unilaterally Canceled. Project Manager David called to cancel the entire part order and sever all ties with us as customers, citing "rudeness and disrespect" as the reason. I explicitly told him I still required and wanted the overpriced service completed immediately due to the emergency nature, but that I would seek other contractors afterward. David refused to complete the paid service, even after I repeatedly informed him of the post-surgery patient and child in the freezing home. When I informed David I would report this experience to the news and file reviews, he falsely claimed I was "threatening" him and immediately hung up. Conclusion: DO NOT USE THIS COMPANY. This company is not only guilty of false advertising and employing unprofessional staff (Technician Craig), but their management (Project Manager David) made the egregious, unethical, and dangerous decision to abandon a customer who had been without heat for three days, refusing to complete a paid-for emergency repair, despite knowing the vulnerable situation of a post-surgery individual and a child. Their prioritization of a petty disagreement over human safety is unforgivable.

I absolutely LOVE Upper Cut Plumbing! They're my go-to for anything I need in my home (and I often…read moreneed a lot). They're prompt, honest, communicative, and extremely reasonable. I always feel my home and I are in safe hands with Trevor and his crew. I can't recommend them highly enough!!

Fabulous customer service! I needed a plumber asap and they responded quickly. They not only fixed…read morethe problem, they were extremely courteous knowledgeable and professional. I highly recommend Uppercut Plumbing for any plumbing issues!

Right after I had Wyatt from T Webber snake out 2 clogs in my house. We went around & checked out…read moremy 70 year old septic tank. The tank & drainage was a nightmare or practically nonexistent . We heard water flowing into the tank which is not a good sign . Wyatt suggested I have him and Alvin come and take a look and inspect the tank further in a couple of days . Much to my surprise, I got a call the very next day. The very next day I had a call from T Webber stating that Alvin and Wyatt were on route to my house. The next day after he cleared the clog out for me in my house . Alvin and Wyatt showed up . Did an inspection, answered every question I could possibly have. By the end of that conversation, we had called Tiffany up on the phone, and got a prorate at a good price with good APR, and the loan was approved . Alvin, wyatt, and Tiff made my day an took so much weight off my mind. Alvin explained everything down to a science Wyatt went over everything with me and reassured me and Tiffany found the best rate possible for me and was reassuring as the loan came in to verify every detail of the job that would be taking place. A weight was lifted . I was worried about so many different things . These guys at T Webber were an amazing group of people, that reassured me, and helped me to realize that every problem has a solution, and made every solution possible where I didn't have to worry about a thing . They answered every question in triplicate lol. As many times as I'd ask, they were courteous and I enjoyed the time they spent in my home going over the description of the job details that would take place . These guys are some of the best people you will ever want to meet . A company that goes above and beyond to help Rectify any problem you might have whether it be septic clogs or any other issues with plumbing and heating services. These technicians are the pros . They're all well worth their weight in gold ! I was actually sorry to see them go but I look forward to seeing them back when the job begins . Tiffany made everything so easy and comfortable for me to go over with me so many different payment plans and options that would fit my budget . The guys sat with me for as long as it took to get everything we needed in place for availability explanation of job description as well as the engineers that would be coming with the excavator to do the initial dig . Alvin described every part of it as he looked over every part of the property to find the best way to accommodate this whole nightmare of a situation that I had . By the time he got done. Him & Wyatt had me relieved to know that everything would be taken care of promptly . Thanks to all the staff and technicians at T Webber. You guys Rock!!!

They tried to upsell me a contract I wasn't interested in. They cancelled on the day they were…read moresupposed to come to perform services. Shady. Fool me once...

Best guys all around!…read more Tom and John are great and talk through everything with you. The guys that came to help were amazing and kind and made sure everything was done safely. We had a new propane gas water heater installed and had our oil one removed. The new system they put in works amazing and on top of that is super clean and nice looking so it's not such an eyesore in our laundry room. Would highly recommend these guys to anyone needing work done!

Yesterday's storm was so foreboding that I called Newburgh Plumbing to give advance notice that I…read moremay have a flood. What was their answer? "We're ready! Call or text us anytime.". Now that's service with a personal touch!!! I don't know anyone else who does that! -- Bonnie Snow

Petro is a well oiled machine to make money. With that said if you need regularly scheduled oil…read moredelivery without having to worry about it, then Petro is the way to go. They have also called me about 5 times for the same thing about linning my chimney which I did already and paid them to do. However when I needed hvac servicing and support they were able to send someone. Granted he found the leak but didn't put in enough Freon, I had to call another company to fill it up more because my ac still wasn't cold on the hotter days. I also have gotten quotes for oil to gas conversion and it's super expensive about 5k more than others! Not the best deal but they are very professional and keep copious notes.

Our toilet needed servicing, I knew there were people we could call locally but wanted a company…read morewith valid licenses etc. to check on our water heater, permanent sump pumps, etc as well . Saw Petro van in front of us on the road & called- the owner Rich was very nice on the phone, setup the appt for us. Victor arrived (on time) , what an incredibly nice and professional man also , not only fixed the toilet (no need to buy new toilet) he allowed us to add on a house filter fix & said he could come back for adjustment needs regarding it . The charge is by the hour & the nice thing is we know the employees of this company know what they're doing, & are friendly to boot !

Amazing job. I am so Very happy with the excellent job, by…read moreBill and Conor. They Installed a new water heater, removed the old one and left the place clean as a Whisle. Mostly with this crazy fridgid weather they manage to come the next day. I would highly recommend them. Price was compatible or maybe less than " certain other places"

I had two bad valves underneath my kitchen sink. Vincent Cestaro came out and changed them 1-2-3…read more This is a family business that does all sorts of jobs, large and small. They're always reachable by phone and they charge very fair prices. Thank you! Great job!

They were friendly and installed a new toilet, which still works well less than a year later. But…read morethe pipes they installed under the kitchen sink began to leak a month or so later. We should've followed up sooner but were dealing with medical issues. Now the pipe opened up and water is gushing onto the floor! They refused to offer even a discount to return to fix their own work, which should have held up for well over a year especially at their higher prices. Would not recommend or use CGK again!

I reached out to CGK Plumbing and Heating because I had an issue with no water at my residence…read more Chris came out and immediately know what the problem was. He installed a new pressure tank because the old one was waterlogged and tipped over and a new sump pump because the old one was non-operational and I had no idea. That could've been a catastrophe alone. Chris is very professional, efficient, trustworthy and knowledgeable, and provides fair pricing!! I would definitely recommend Chris and his team at CGK Plumbing and Heating to anyone. He does a wide array of services as well. Hailie is also amazing and knowledgeable and responds quickly regarding scheduling and any questions asked. Thanks again! You have no idea how relieved I am.