Do not go to this shop, they have terrible customer service, and they are completely unprofessional.
My brother took his Jeep into this shop on the 10th in the morning, when they opened. Ruben, the automotive tech at the front counter took my brothers car keys, and failed to fill out any preliminary paperwork. They didn't even record his mileage at the time that he dropped the car off!
So the shop kept his car all day on Monday. He received no phone call from the shop about the status of his car. Tuesday rolls around. My brother waited until 12pm to hear from the shop. When they didn't call, my brother called them. They said that they would be done repairing the Jeep by the end of the day. Ruben finally learned how to use a telephone, and finally called my brother on Tuesday night to tell him that his car was fixed. Ruben told my brother that he drove my brothers car around for an hour, to make sure that the car was running okay, even though my brothers gas gauge never changed.
The very next day, my brothers car broke down again. My brother called the shop, and told them that his car broke down again. The shop had his jeep towed on Thursday afternoon. My brother didn't receive a call from the shop on Thursday, or Friday. The shop was closed over the weekend, and then they didn't call on Monday. My brother tried calling the shop all day on Monday, and no one picked up the phone. My brother tried calling today, and when he identified himself over the phone, the shop hung up on him.
After getting hung up on, my brother and myself drove to the shop to talk to them in person. When we got there, Ruben told my brother that they thought the problem was the coil. The mechanic pulled out the part in 10 minutes, and said that it was defective, without testing the part. My brother told him that he had just replaced that part, so they told him that he needed to return the part that he got from Auto Zone, and that they would replace it. Auto Zone exchanged the part, but noted that the piece was NOT defective. We went back to the shop, my brother handed them the new part, they threw it in the car in 10 minutes, tossed my brothers keys at him, my brother asked if it was fixed, and the mechanic shrugged his shoulders, said "DRIVE IT", and walked off!
My brothers car broke down 15 minutes later. We are now having it towed to the Jeep dealership.
The Fulton shop kept my brothers car for 5 days, the part that they supposedly needed to fix took 10 minutes to fix. So they kept the car for 5 days for no reason. I asked Ruben why they weren't answering their phone, and he said "you see me working don't you" in an extremely rude manner.
I'm telling you, do not go to this shop. Their cheap prices come with zero professionalism, terrible customer service, and you'll feel like you've been swindled in the end! read more