5-STAR REVIEW -- TOS AUTO, CITRUS HEIGHTS, CA…read more
I want to take a moment to recognize and sincerely thank the entire team at TOS Auto, 5916 Auburn Blvd., Citrus Heights, CA 95621, for their amazing workmanship, dedication, professionalism, and leadership.
A special thank-you goes to Gary, the Manager and Service Advisor, who went above and beyond throughout what became an extremely complicated insurance claim. Gary was not only knowledgeable and professional--he was patient, compassionate, and truly became an advocate for me throughout the entire process.
A little background on my situation: I was driving on the freeway when a diesel trailer hitch came off a big rig directly in front of me. I had no way to avoid it and unfortunately ran over it, causing extensive damage underneath my Infiniti Q50. Almost everything underneath the vehicle was affected.
The accident was just that--an accident. What followed, however, became a five-month battle with my insurance company.
I have been a State Farm customer for more than 44 years, since I was 16 years old, so I was extremely disappointed with the way my claim was initially handled. The claims representative challenged virtually every estimate and attempted to reduce the amount being paid for the repairs. There were also disagreements over the quality of parts being authorized and additional damage that was discovered during the repair process.
This is where Gary and the TOS Auto team made all the difference.
Gary worked directly with State Farm, continually providing documentation, estimates, supplemental information, and the evidence necessary to support the repairs my vehicle actually needed. When additional problems were discovered during the repair, he continued advocating for the proper repairs and worked through the supplemental process.
Most importantly, Gary kept me informed every step of the way. His communication was exceptional. He gave me the information and documentation I needed so that I could better understand and articulate my position with the insurance company.
After more than five months, the claim was finally resolved, with State Farm ultimately approving the necessary supplemental repairs, minus my deductible.
I cannot say enough about the professionalism, workmanship, patience, and dedication demonstrated by Gary and the entire TOS Auto team. Gary treated my situation with empathy and genuinely cared about getting my vehicle repaired properly--not simply getting it out the door.
If you're looking for a shop that provides quality workmanship, fair and reasonable service, excellent communication, and a team that will stand behind you when dealing with a difficult insurance claim, I highly recommend checking out TOS Auto in Citrus Heights.
Gary and the entire TOS Auto staff--THANK YOU!
You have earned a customer for life!
Galen James
