I took my Avalon to Natomas Auto Care for an oil change last week. Today I found a puddle of oil under my car and called the shop. After reviewing the photo I sent, they immediately sent technicians Thong and Daniel to my home to clean the spill and make sure the car was safe to drive. At the shop, Stacy and Tahara checked me in quickly. Within 30 minutes, they found the issue--stripped oil plug threads--and replaced it at no charge. I was genuinely impressed by their friendliness, customer service, and willingness to stand behind their work. A big shout‑out to Stacy and Tahara at the front desk, and technicians Thong and Daniel for their kindness and professionalism. Thank you. read more

I've been taking my vehicles to Natomas Auto Care for well over 10 years and they've always been an honest mechanic that helps you out where they can. They've helped me with everything from a simple oil change to brakes and more. Whether it's pointing out things that they see while they're working on your vehicle (and can show you) or working with you on prioritizing what NEEDS to be fixed versus what can wait a bit, they've always been a great shop over the years. Sometimes it's hard to find a shop you can trust, so I'm leaving this review for a local shop doing good and honest work. The techs know their stuff and the front desk folks are always welcoming and friendly. Give them a try if you haven't! read more

1 star -- Natomas Auto Care: One star. Brought my car in for a suspension noise and was told the suspension was fine -- take it to the dealership for a diagnosis. They quoted an hour; I waited three. The dealership found it quickly: the axle nut and washer need replacing. That's it. When I called Natomas Auto Care back to book that repair, they told me the whole axle needed replacing -- the same axle they'd said was fine that morning. It also took three calls to reach anyone. Three hours, contradictory answers, and a diagnosis that was just "go to the dealership." Wouldn't go back. read more

They were nice people but they refused to help fix the car and referred us to the dealership. The Dealership told us everyone can fix these issues and there's no need to bring the car to them! we are disappointed with the help they could provide but they didn't read more

Stopped by Natomas Auto Care for some routine work and left feeling genuinely impressed by the experience. This shop strikes a good balance between friendly customer service and solid mechanical know-how, which isn't always easy to find in the auto repair world. Right off the bat, the staff was welcoming and transparent -- they walked me through what needed attention, explained their recommendations clearly, and didn't push unnecessary services. That kind of honesty goes a long way when you're trusting someone with your vehicle. The service itself was efficient and professional. I appreciated that they used reputable parts and kept me in the loop as things were progressing, and the pricing felt fair compared to other local options. A few longtime customers mention coming back over the years because of the integrity and consistency here, and I can see why. What stood out: Friendly, knowledgeable staff who explain work in everyday language Fair pricing with quality repairs done right Good choice for routine maintenance or larger mechanical issues A couple of notes: Experiences can vary. It's worth asking questions and getting a clear estimate up front. Best for: Car owners in North Sacramento who want trustworthy service without the dealership markup. This place definitely earns a recommendation if you value honesty and clear communication in your auto care. read more

Natomas Auto Care - Got the WIFI - Auto Repair Near Me - Sacramento, California

Our 2017 Honda CR-V had a knocking sound from the front left side at low speeds and a humming noise starting at around 30 mph. We suspected a bad wheel bearing and possibly another issue. To make sure, we took the car to Natomas Auto Care for a diagnosis. We paid $175 for the diagnostic, and they told us that the steering knuckle needed to be replaced and that this would solve the problem. We replaced the steering knuckle ourselves. The humming noise was gone, so the wheel bearing was clearly part of the problem. However, the knocking sound was still there. We contacted Natomas Auto Care and asked them to recheck the car and properly diagnose the issue that was still there. They told us we would have to pay another $175 diagnostic fee. I think this is unfair. As a self-employed handyman, I would never ask my customers to pay twice for the same service if my original diagnosis did not fully identify the problem they hired me to diagnose. Based on my experience, I would not recommend this auto repair shop. P.S. The knocking sound was coming from the strut, which I diagnosed and fixed myself. read more

Natomas Auto Care - Steering knuckle - Auto Repair Near Me - Sacramento, California

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Great customer service. I had a car issues not too long ago, and it was the only car I had for reliable transportation. Upon reaching them out, they were able to take my car in. I dropped it off. They maintained communication via email about the progress and recommendations. Finally, I was able to take my car home with some repairs. The service charge was decent based on the repairs I did. I highly recommend this place. And this place will be my go to auto repair shop from now on. read more

Excellent Customer Service! I had a fantastic experience at Natomas Auto Care! I stopped by right at 9:00 a.m. without an appointment because I needed an oil change, and was on a very tight schedule. I explained that I had another appointment at 10:45 a.m. and needed to be finished by 10:00 am. Stacey and Tahara at the front desk were incredibly friendly, welcoming, and accommodating. Instead of simply telling me they were busy, they immediately checked with the mechanics to see if they could fit me in. The entire team worked together to make it happen, and to my surprise, my oil change was completed in less than 30 minutes! It's rare to find a shop that truly values its customers' time. The teamwork between the front desk staff and mechanics was outstanding, and they went above and beyond to accommodate my situation. Their professionalism, efficiency, and excellent customer service earned my trust. I highly recommend Natomas Auto Care and will definitely be back for future service! read more

Have been going to Natomas Auto Care for a few years. Always a positive experience! Excellent customer service & reliable staff! Highly recommend! read more

These are very kind people doing their absolute best to make sure your car is taken care of. Car maintenance can get expensive when you neglect the importance of it can get pricey. They gave me great service and my 20 year old car is braking and stopping like it just rolled off the showroom floor. Reasonable prices and very kind people at the desk with quality mechanics in the shop making magic happen. Thank you Natomas auto care! read more

I have taking my Lexus here for years eventhough I live 45 minutes away. Reason is that Natomas Auto Care's prices are very reasonable compared to a lot of mechanics shops near my house. Plus they do a great job and bottom line is that I trust these guys. Highly recommend these guys if you need a reliable place to take your car read more

Natomas Auto Care - Clean and professional place to get my Lexus maintenance. - Auto Repair Near Me - Sacramento, California

Super friendly . Always feel welcome there . Mechanics are very knowledgeable. Prices are always reasonable. Would recommend to anyone looking for honest work and prices !! read more

-- Honest, Respectful, and Truly Trustworthy Mechanics I took my husband's car to the dealership for a simple oil change and they came back with a list of "urgent" repairs totaling over $2,000. Something didn't feel right, so I told my husband to bring it here instead because I actually trust these guys. Best decision ever. Turns out nothing the dealership said was true. The tech here literally brought me into the back, walked me under the car, and showed me everything in detail. He pointed out the exact things the dealership claimed were wrong--and showed me that everything was completely fine. I don't understand much about cars, but they never make you feel dumb. They explain everything in a way you can understand, they take their time, and most importantly, they're honest. That's really rare these days. This shop has earned my full trust. I won't take our cars anywhere else. Highly recommend! read more

I've been coming here for about three years now and they've always taken very good care of me and my partner's cars. The team here is very consistent in value our time when it comes to giving us fair prices and making sure that our car is given to us with the safest concern. I'll always be a forever customer here and you should too. The little guys always care. read more

I just wanted to thank you guys for helping me out in time of need. the quality of your customer service is great. and such a clean shop too!! read more

I've gotten my alternator and ac fixed as well as a lot of maintenance done here. They took care of me every time. This local and friendly auto shop is my go to for vehicle needs. read more

Great service & quality! I request they use genuine Honda parts & they deliver!!! I have been utilizing their services for about 3+ years & will continue! I recommend my friends and family do, as well!! read more

I've read through the reviews both good and bad. Cant speak to new Management, Ownership or anything else of that nature- but I maybe believe it. I generally do my own work unless it's something more advanced or beyond my skill set. In those instances, I've previously come here. Back in the day (10+ years ago), the mechanics here were awesome May of 2023 I brought in my '99 Ranger to get the A/C checked. According to Natomas Auto Care, it had a faulty low point Schrader valve which caused loss of refrigerant. They 'repaired' it. June of 2024, A/C was not blowing cold anymore, brought it back in. They said same issue, but the repair was out of warranty, but (supposedly) gave me a 50% discount since it was the same issue a year later. August 2025, guess what? A/C no longer blowing cold yet again... Will find someone else to repair it who can get it right the first time... read more

WHY I WENT HERE: - Master Warning Light (exclamation point inside of a triangle) appeared on my dash with the message "Maintenance Required" - I tried to make an appointment with the dealership but there was no availability (per the online scheduling) for several months - this place was most reviewed and nearby where I live so I decided to give it a try (Saturdays are walk-in appointments only; first-come first served) THE LOOK (FROM THE OUTSIDE): - located in the rear NW portion of a plaza off Terracina Dr and Gateway Park Blvd - limited (parking lot) parking THE LOOK (FROM THE INSIDE): - small lobby; all glass storefront windows; I was going to wait inside but there was no shade so I opted to Lyft from/to the shop CUSTOMER SERVICE: - check in/drop off was smooth - got a call regarding the status update of my vehicle - got a text and a call regarding the completion of my vehicle's service - check out upon return was short and sweet read more

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Always do good to come to place I can trust! This place is family and locally own. Staff always friendly, honest and efficient. Took my daughter's car here since engine kept shutting off while driving. They checked it and found there were some loose pieces to the newly placed batteries, tighten and NO charge ! Great service !! read more

Natomas Auto Care - Lobby - Auto Repair Near Me - Sacramento, California

Thanks natomas auto care!!! Took my car to change breaks pads. They were very nice and professional. It's nice to find a place you can rely on to work on my car. Thanks read more

Quick response, fair price, honest, good work. They can get pretty busy, though, so I recommend calling in the morning.

I'm not gonna lie, at first I was pissed off because I didn't realize my AC hose was leaking and had just expected to go in for a simpler, less expensive job. That being said, when I went to pick up the vehicle, the mechanic was very fair with me about the price which calmed me down a bit, and it's not like it was their fault that I needed a new AC hose. They also gave me a super cute labubu car air freshener. I know, I know. If I may also comment on how amazing the office smelled. It's definitely the best smelling front office of an auto shop I've ever been in. My five year old daughter kept sniffing the place like a hound. Overall, I ended up being a happy customer, which is surprising considering I'm basically never happy when I have to take my car in for repairs. Impressive. How did they do that? read more

Had a great experience with all the staff at Natomas Auto Care. The lady up front was very informative and the mechanics explained what was needed to be done so we were clear. The work was completed on time and I will definitely recommend Natomas Auto Care to anyone. read more

Service was good. Decent time. Staff were friendly and very polite and helpful. Came in for an oil change, and went home happy. Prices are very reasonable. Looks like I found my go2 spot for maintenance. Yesssah!!!! read more

It only took about an hour and a half, and when it was all done, the repairs only ended up costing me $70!

The A/C in my 2015 Honda was not cooling properly. I sent a request to bring my car in for a diagnostic inspection utilizing the contact email on their website. I submitted it on a Sunday, expecting an answer when they opened at 9 am Monday. To my surprise I received a response a few hours later still on Sunday and not a "Chat Robot" but a real person. I was able to set up an appointment for Monday still utilizing the email format. I dropped my car off and on the same day a leak in my condenser, diagnosed as the problem, was repaired and the A/C recharged. The staff was courteous and patiently answered questions I had. My A/C is now keeping the interior cool in these 90-100 degrees days. I have used Natomas Auto Care for all of my oil changes and will continue to have them service my car! read more

Went in for an oil change and they called me saying it was fixed and complete but tells me of a bad oil leak. Why done if not done? Just wants to go home early, if it needs more work then say so?Not enough effort put in considering it cost me 89 dollars. 0 stars read more

Horrible service and horrible work! Overpricing and telling you things you don't need I came in asking for one piece that I know I need they charge you a diagnostic fee and said it will be waived once you go along with fixing it. Ask diagnostic say they unavailable to get that part. That's a lie you did want me to pay less to get the part but rather charge me 155! I went to next place the put the piece right on quick and easy and I was able to drive right off! Just lien to get more money! read more

I've had positive experiences the past couple times I've been here. I generally walk out paying less than anticipated because I've only had small fixes that needed to be done. read more

I broke down three hours from home and was towed here! Mavis and Singh were fantastic and were able to get me up and running to get home the same day. I highly recommend Notomas automotive! Much appreciated read more

Booking was easy! Thanks Mindy! Took car in for pre-purchase inspection and took about an hour. Short walk from a taqueria, Filipino restaurant, and a few other food spots if you want to hang around for a short appointment. Both staff personnel at the front desk were helpful and friendly. 10/10 would recommend for all your automotive needs! read more

I towed my car to Natomas Auto Care after it broke down on I-5 and wouldn't restart on Sept. 14, 2025. Prior to this service call, I would have given Natomas Auto Care a 4* review. I ended up being told I needed a new Engine. Okay, I agreed to a Used Engine due to all the items I was told was wrong. Today I'm complaining about the quality of work. There is so many screws left off, linings discarded, clamps missing and a couple miscellaneous rods or something goes in the holes. The Engine is so dirty. From a family of business owners, we would have at least power washed the excess oil before giving it back to the Customer as complete. They later discovered the Transmission was no good, stating the Trans (CVT) could have caused the Engine damage. I ordered my own used Transmission which came with a Warranty, however, Natomas Auto does not really fix or service Transmissions so they asked if they could tow it to the Transmission shop for a diagnosis. Quoting us $400 fee but we didn't let them do more then a diagnosis, costing $189.50, rather than $400. The price they quoted us to repair Trans was over $2100 to repair. Bad thing about that is when I asked where they had sent my car , Natomas Auto told me they could not tell me that information. I felt like a serial bomber. I asked, "so you can't tell me where my car is". The mechanic answered a flat NO. Since I refused the Transmission shop repair, I was told I could come pick up my car with a Tow truck because it won't go over about 20 miles per hour and the Trans is stuck in one gear. I spent over $4,000 at this shop. Sorry can't seem to be able to attach photos. read more

I had a break light out and didn't know where to go. Thanks to the wonderful Yelp elite reviews, I found this place instantly! Thank you so much my fellow Yelpers. You did not let me down! This place was wonderful. I sent an online quote at 7 PM they got back to me that evening and I had an appointment the next morning at 10 AM. I was in-and-out within an hour. I was able to ask them other questions about my car and got a fair and honest review. The ultimate bonus was that free of charge they fixed the clog in my windshield wiper. Thank you!! read more

Came here when my battery died and Stacy helped me out at the front desk, she overall made my experience great by fitting me in on the waitlist and overall customer service. Been coming here for years and this is an example of why. read more

I came here today and was very impressed! I usually go to another shop for my oil changes but found they were starting to rise in prices. I called and made an appt with this shop and they were very accommodating. I showed up and they did my oil change and tire rotation all under 1 hour! I've had to wait hours before at other shops even with an appt. Good experience! read more

I'd taken a car for an oil change here before, but this is a different car, it was about a year ago. They gave me the best price in town at that time, girl in the front was very nice and the guy who performed the service was very good. But this time I called them first to get the price on my new car, the girl wasn't very nice, kinda had an attitude and told me it will be $80 then when I got there, she told me it will be $98 since my car is new, I asked her how so and she gave me an attitude saying "I don't know why don't you ask the dealership", I canceled my appointment with the other oil change place to come here because I liked the pricing and the service I received last time, but this time I'm very dissatisfied with the the way she talked to me and also she told me some filter is dirty and needs to be replaced and it will be $245, it reminds me of when I first got my car... I told her no thanks. And one more thing, they put the air in my tires but they didn't put the same air pressure in the right front tire... I won't be going back to this place... read more

Timely and affordable. staff was friendly. I will return for that and other services . overall good

Having a reliable local mechanic is a staple. I go here for all maintenance done on our vehicles. The family business feel is very personable and the honesty is authentic. read more

Good customer service. Up front pricing. No surprises. Provided good communication.