I came in to pick up a package. Arian behind the counter was very pleasant…read more Arian said "someone will be right with you". I saw the manager come out and there were 5 people in line. The manager James could not have cared less. He made no attempt to help me as I stood in his direct view doing some trivial inventory thing. About 10 min went by, everyone who came in after me was helped. Management gets a zero for this trip although it was not Arians fault and he couldn't have been nicer.

Short staffed and very popular, an unlucky combination for a corporate drug store chain. Always…read moremakes me wish for the time of Mr. Gower and privately owned individual pharmacies. However I wouldn't have been able to get my Oil of Olay face cream at an old school pharmacy so maybe it's a wash. Anyway, I've been here a couple of times and the parking lot is always filled to capacity with mostly very bad drivers with very limited vision, a long line at the drive through, a long line at both the pharmacy inside and cashier check out. Better than the Walgreens by my house though.

Best pharmacy we've ever used! Diplomat is great about answering questions, preparing a…read moreprescriptions in a timely manner, including all necessary supplies in our package, and even shipping to us on occasion. A pharmacist was patient enough to calm me and walk me through a dosing mistake. We used this pharmacy for a few years and only changed pharmacies due to our insurance. The only negative for me is the parking arrangement - the lane in and out is a single lane.

From the owner: The store that was to become Diplomat Specialty Pharmacy opened as Ideal Pharmacy in Flint,…read moreMichigan, in 1973. It was the fourth store in a small chain owned in part by Dale Hagerman, R.Ph. When Dale's son, Phil Hagerman, graduated from college in 1975, Dale traded in his stock from the small chain to buy the store from Ideal. The father/son team founded the company on the belief that if they take good care of the patients, the rest will fall into place. The specialty pharmacy was born. 1991, Phil became president of the pharmacy and in 2004, he partnered with Jeff Rowe and Steve Chaffee partnered to expand the business. Today, Diplomat Specialty Pharmacy is a tightly managed company run by a veteran executive team that's recognized by the MPA and others as a national innovator.

helpful, quick, easy to get to. I've never had any concerns they couldn't address. Knowledgeable…read morepharmacists

Brought it three prescriptions from another pharmacy that I wasn't having the best service from. I…read morewas told I would have my prescriptions by the afternoon. When I went in to get them, I was told they would be be ready until the next day because they had to be ordered. The next day I called and they said they hadn't ordered them and it would be another day to get them. If I ever get these prescriptions from them, it will probably be the last time. No one ever notified me of the delay and they obviously don't care about customers if they are lying about ordering them and not calling to let me know about any delays.

The greeter at the door was very rude. I had checked out all of my purchases about $200. He said it…read moreI didn't pay for it and I said yes I did, but it did not print a paper receipt and self check out. Showed him on my card, but he made me go all the way back to customer service with my daughter and I said I saw her scan everything customer service told me to put my card in the reader and I did. I won't be going back there soon.

I recently moved to the area for the summer, and had to have my prescriptions moved from my CVS in…read moreFlorida to this location. It couldn't have been any easier. When I called them all I had to do was give my name and they were able to look it up in their system and get it for me in a timely manner. The gal I spoke to on the phone was very nice, and she was also the one that waited on me when I went to pick it up. This CVS is inside the Target store and was very easy for me to access as it was right by the front door. The fact that there was no line was even better. I will be happy to use this location while we are in the area.

Great neighborhood pharmacy. Personal service. Easy in out location. Across from Burger King.read more

I'm not from the area but if I were, this would be my pharmacy of choice. It's one of those where…read moreyou can be a regular and have a strong sense of community. I just needed a mask since I forgot mine at home. It was nice stop by a family owned business that's been around for a a long time.

Beyond grateful for the manager there who walked me out to my car after a man 50 years older than…read moreme made inappropriate comments about me inside the store at 2am. I was visibly (and audibly...) so frustrated with him. She really went all the way to make sure I felt comfortable leaving. The kindness is unparalleled, I will never forget how truly cared for I felt in that moment. This was so much more than "customer satisfaction"; this was women watching out for women. It means so much, thank you so much.

Every single time I receive an email stating my script is ready for pick up coincidentally there's…read morenothing ready under my name once I drive to the store. They are incredibly rude and adamant even though I show them my email from Walgreen.

Hometown Pharmacy just swooped in and took over four local pharmacies in our area -- including in…read moreSuttons Bay and Traverse City, MI. What's happening now is heartbreaking. Longtime employees -- including beloved pharmacists -- were let go and lost their benefits. These were people who had worked at those pharmacies for years and were part of the fabric of our small towns. Now? It's a mess. I went to pick up a prescription I had called in two days earlier -- it wasn't filled. And I wasn't alone. Three other people in line had the exact same problem. The friendliness we were used to is completely gone. Instead of calling and talking to someone I knew and who knew me, I get a robotic voice system. Locals here in Suttons Bay have been voicing a lot of frustration. Bayshore Pharmacy used to be loved -- now it feels like a place no one likes, staffed by people who seem overwhelmed or totally untrained. It's a damn shame what's happened to these once-great community pharmacies.

Left with only one out of 4 scripts, hours after my doctor's office called them in. They only had…read moreone pharmacist on duty, while there were several customers needing service . They definitely needed to have 2 or more pharmacists working. As a result of their not wanting to spend money on payroll, I cannot start taking my meds for at least another day. Companies that do not want to spend anything on payroll should just cease to exist.

Really great service and Sarah was very helpful getting my compound prescription filled for me…read more Talked to them in the morning and was able to pick it up after work.

Logan is knowledgeable, helpful and accommodating. Highly…read morerecommend to women currently or considering bio-identical hormone therapy!

Constantly out of product. No dairy products for 2 weeks plus. Manager informed me she wasn't…read moreafraid of me which I have no idea what she is talking about. Yes I have expressed my self about product shortage but never threatened her. Product shortage has been going on for a long time

Great pharmacy with a very friendly and personable pharmacist. As is the case with most drug…read morestores, the merchandise is marked up to unreasonable prices, but seem to have good discounts frequently. They also sell local sports team merchandise, making them feel a part of the community.

I wish there was a 0 star rating.I will NEVER!!! go to this CVS ever again. I had A previous really…read morebad experience with the cashier about a year ago and wanted to give them another shot. I placed an order yesterday morning with the intention of going after work to pick it up. The whole situation was messy when I placed my first order it was "cancelled" I called and asked why and the employee said "Its sold out" I went about telling her on the app it still lets people order and she said "oh." Very unhelpful so I just went ahead and placed an order with the perfume she said was in stock. I got the message of "Order placed" on my app but never got an actual text of its ready. I didn't think much about it figuring there working on it. Suddenly while at work I get the "Your order has been picked up." I called RIGHT AWAY and asked if they accidently gave my order out and the women manager went on about how I showed her my ID and order numbers and I picked it up. I told her there's no way Im at work and the manager went about how I shared my information with someone and they had my same name an ID. Mind you I did the fragrance promotion so my pickup items were more than 150$+ worth of items. She kept making it seem like my fault but they gave it to someone else. I told her I was wanting to press charges and she said no need they will. I was supposed to get A call back never did waited 4 hours and decided to call again. ANOTHER manager answered the phone and said "were working on it, are you sure you didn't give out your information to someone else." I said no! I'm at work and he described the person and car type and changed the story and told me ID isn't required for pickup. Yet the other manager said they checked her ID. Definitely feel like they shared my information with someone and I'm pretty sure they have done it before with how little concern they had with the situation. I called cooperate and they said sorry but since they said they asked for order number it falls on me, and I have to dispute. I have been shopping at CVS for A while and have only good things to say about the Lake Drive location and Plainfield. Very sad too about how little corporate helped too.

Hmmm... drove out of my way to get cough meds at this 24/7 CVS. Arrived at 12:02 and there was a…read moresign on the door stating Closed from 12-7am. Wtf.