This is my first time here. Be prepared to be harassed to tip over 25% -- and when I mean,…read moreharassed, I mean cornered by your massage therapist, the front desk lady, and the male manager with your debt card being held hostage unless you tip more.
I understand that times are tough for everybody, but asking for over 25% of a tip, then becoming disgruntled and refusing to give me my change or debt card back while and calling Mangement is a very poor reflection of this business and how they treat their employees with their hourly wage if they even get one.
The entire experience was very uncomfortable.
There's not much privacy so when you're undressing, you better hope that there's not someone walking past cause they can obviously see you through the thin curtains. The environment had roaches in the bathroom. It was rough.
The services were OK maybe a 7-8/10. I tipped 20% just to get my debt card back and leave.
I won't be coming back here because how awkward, tacky, and unprofessional my experience was.
Responding to the "owner" below:
I know how to do math.
Therapist got 20$ cash (broken from $100) after refusing to accept my 13$ tip.
I paid 105$ on my card --
I even went as far as to show your therapist the math on a calculator on my phone to try to communicate the reasoning behind my tipping. You left your therapist out to dry instead of trying to help communicate to her, you walked away.
Customary tipping in the United States is between 12-15% aka $12.50 - $15.75. This is supplementally to their hourly wage. Trust me I'm not anti-tipping, I just don't agree with how I was mistreated.
For outstanding service: then the tipping would be 15-20%. Which by the way, after you three harassed me your therapist STILL got $20 just for me get out of the establishment -- so good on you for making people feel uncomfortable and unwelcome, your therapist still got what she requested, so remind me what the issue is?
Furthermore, $20 USD is equivalent to ¥136.57 CNY and ¥ 3143.71 JPY as of closing today, which is well over what the standard wage within both those economies. Also -- why are we quoting ¥ when I paid in USD -- are customers suppose to be paying in different currency? Totally fine if we are but I was not made aware of that and it seems you and your therapist got a fair compensation per USD and ¥ standards.
I'm a business owner too -- and my employees see tips as just extras because of their proper compensation, I do that intentionally so situations like this don't put my customers or employees in an uncomfortable situation.
The conversation would have been different if you and your staff weren't so rude. If you read the review thoroughly you would see that the issue wasn't the therapist's service per say. The issue was the following in more detail, since a simple "sorry for your bad experience" is no longer a thing and you've insulted me -- the customer:
- it seems like accountability is a new concept to you -- meanwhile you left your therapist to fend for herself with her bad attitude and not knowing how to communicate with the customer. Her desperation for an additional $5 is alarming, which is where the comment of "IF SHE EVEN GETS AN HOURLY WAGE" came from. This whole experience must have been stressful for her too especially without proper training or support.
- Interesting how the male client that walked in while I was at the front trying to pay and leave was treated much differently. ALSO, interesting how you felt the need to respond to my review when there was another negative review right below this one. I wouldn't go as far as to say sexist and racist behavior -- but this response shows for itself.
- AND be sure to properly display the licenses of your establishment AND your therapists' licenses from the California Massage Therapy Council (CAMTC) at the front of the establishment. "...massage therapists must display their original CAMTC certificate (not a copy) in a conspicuous, public place at their workplace. This is typically in the reception, waiting area, or a visible location at the entrance" THIS IS THE LAW and I certainly didn't see any of the many therapists' state issued licenses anywhere in the common areas.
- the questionable working environment with employees napping and bugs in the facility is the least of the issues, although upsetting is fixable. I fear this place has other more important issues to address.
- the ATROCIOUS behavior you all exhibited in response and your therapist's harassment.
Your defensive response shows for itself, instead of being a keyboard warrior, lead by a better example for your employees. Everything about this experience has been sketchy especially now realizing there weren't proper documentations displayed and your behavior in response thats not warranted.
