I was told I had mold under my sink and Full Service Pros was contacted. Adrian was fantastic and helpful. He assisted with a difficult insurance rep. Bendy Israel was really workable in helping me determine what I wanted in fixing my kitchen. Their lawyers managed to get me a very reasonable settlement. Jennifer made everything very difficult. She constantly called with questions I couldn't answer and I had to talk over animals making noises. She continually asked how much I received even after I told her I was paying for the work. I had requested working with Bendy, however, was not given an appointment. I finally told her I would not be working with this company. It is because of her annoying questions and manner. I am very disappointed. read more

BE WARNED. Do not contract any job with this company. Our rebuild project has become a nightmare. The entire process was exhausting mentally and physically. There are no skilled, knowledgeable, and honest contractors working at this company. They are all just full of lies, false promises, disrespect and absolutely have no idea how to deliver a good job.  Our experience with them started with the original project manager not showing up and they told us we assigned a new contractor (Eric) and you now need to pay $2K extra to complete the project with the new contractor! After so many back and forths, we agreed to this and the nightmare started!Eric was only at our property for a total of 20 min for a week, had no supervision over the job, and lied to us many many times. Everything they touched was a mess since the workers were not skilled at all and there was no supervision from the project manager. We had to go through multiple iterations for everything including shower tile, wood floors, paint and baseboards and at the end the job was not completed properly . They had no respect for your time; always showing up late  and keep working till late evening . We had a baby at home and working with them was an absolute pain for the past month.At the end, the second contractor (Bendy) showed up to install the glass shower door at 5 PM on a Friday and he did a horrible job, the glass door was misplaced and screws were not aligned. He did not do proper measurements and due diligence prior to glass door placement . We ended up with a misaligned hole in the new stones in the shower and now have to hire another company to fix this. They told us that you had to buy a new door for the shower in the first place but they NEVER EVER advised us to do so before installing the mis-level door. We did not allow them to touch anything else in our house due to the damage they caused and fire them. The down payment (50% of the contract) was not refunded to us although we have to do almost everything again. Contractors are super negligent and the owner did not take responsibility at all despite multiple calls and messages.If I could post without giving any stars I would. Don't be fooled by the fake great reviews you see on this company. PLEASE PLEASE DO NOT HIRE THEM AND SAVE YOURSELF. read more

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BE WARNED. Do not contract any job with this company. Our rebuild project has become a nightmare. The entire process was exhausting mentally and physically. There are no skilled, knowledgeable, and honest contractors working at this company. They are all just full of lies, false promises, disrespect and absolutely have no idea how to deliver a good job.  Our experience with them started with the original project manager not showing up and they told us we assigned a new contractor (Eric) and you now need to pay $2K extra to complete the project with the new contractor! After so many back and forths, we agreed to this and the nightmare started!Eric was only at our property for a total of 20 min for a week, had no supervision over the job, and lied to us many many times. Everything they touched was a mess since the workers were not skilled at all and there was no supervision from the project manager. We had to go through multiple iterations for everything including shower tile, wood floors, paint and baseboards and at the end the job was not completed properly . They had no respect for your time; always showing up late  and keep working till late evening . We had a baby at home and working with them was an absolute pain for the past month.At the end, the second contractor (Bendy) showed up to install the glass shower door at 5 PM on a Friday and he did a horrible job, the glass door was misplaced and screws were not aligned. He did not do proper measurements and due diligence prior to glass door placement . We ended up with a misaligned hole in the new stones in the shower and now have to hire another company to fix this. They told us that you had to buy a new door for the shower in the first place but they NEVER EVER advised us to do so before installing the mis-level door. We did not allow them to touch anything else in our house due to the damage they caused and fire them. The down payment (50% of the contract) was not refunded to us although we have to do almost everything again. Contractors are super negligent and the owner did not take responsibility at all despite multiple calls and messages.If I could post without giving any stars I would. Don't be fooled by the fake great reviews you see on this company. PLEASE PLEASE DO NOT HIRE THEM AND SAVE YOURSELF. read more

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They forged my husband's signature after blow out to get the work. Totally unethical. Don't trust them!

can't even give this company a star. have to give one star to be able to post review. they don't deserve any stars.They overcharge, they don't know how to leave a message when they call. They call, if u don't answer they hang up. Their means of communication is text. They don't return calls or if they do they leave no message. If you want to be stressed to your limits then use Full Service Pro, they can give you a heart attack from that lack of proper customer service. They should not be in business Amen read more

If I could give them a -10 that would still not be accurate! My 92 year old mother had a flood in her condo. A pipe had burst under the kitchen sink at around 4AM. When she realized there was water everywhere she immediately shut off the water valve. (pretty quick thinking on her part!!) She then called her maintenance company, ECM, who came and repaired the broken pipe! ECM then called FULL SERVICE PROS to begin the restoration process, and so begins the nightmare! Kenya came out and used his handy tool to see where the water was and called his guy in to remove the baseboards. I was told by a friend to call in another company to ensure ALL water areas were covered. In comes PRO CLAIMS CONSULTANT who repeated the same test that FULL SERVICE PROS had already done and found more water damage in the bedroom and throughout the living area. Kenya is then called and had MORE fans delivered and his guy had to remove more baseboards and wood flooring. In this process the worker BROKE 2 tiles in the living area AND NEVER told us. We then attempted to file a claim with our insurance but they stated it was the responsibility of FULL SERVICE. We have spoken several times to Mark and Nico and they sent a guy out to match the tiles but since May they have done NOTHING to correct this problem. They are inefficient and abusive to the elderly. DO NOT USE FULL SERVICE PROS! They state inaccurate information when they replied to my google review. I have at least a dozen emails to them and they never responded!!! Lies after lies after lies!!! read more

Friendly, competent staff. Arrived on time and explained what they were doing. Would recommend. read more

We were so disappointed in the service, elevated billing and misrepresentation of our property in their report. They billed our insurance an excessive amount for services. Their tech broke off the toilet paper holder on our wall when he was working in the 1/2 bathroom where the water damage was. When I called him out on it, he told me just add it to the insurance claim-they will cover fixing the wall.......So not true and inappropriate as well. The insurance did not cover it as it was not part of the water damage and we had to pay for their careless mistake. Their report to our insurance company even had a photo that was not at our property on it. When I called them I was given many excuses for the elevated billing as well as no explanation why a different property was pictured for our report. Go elsewhere!! read more