Excellent food but service was subpar.
They supposedly had a 1.5 hr limit for their diners but NO ONE told us that when we were seated. The first hour was fantastic. But we waited 20 mins to have somebody take our dessert orders then clear our table ready for dessert. After 10 mins, no dessert came but our bill instead, with the desserts on the tab and they were ready to kick us out! Of course I refuse to stand up, we were so excited to sample the dessert dim sum we ordered and it was part of the entire trip, we traveled 1 hr and 2 hrs respectively to this restaurant for a fine dim sum dining experience. The guy who brought the bill checked with his manager and he came back telling us that we can either cancel our order or they will let us stay to eat our dessert. At this point I am beginning to get irritated by this place. Of course we want to eat our dessert there, who wants soggy sesame balls or stale crispy lai wong bao, or flat durian puffs after the 1 hr or 2 hr drive home? After another 10 mins of waiting, our desserts finally came. Great.
My friend really liked the durian puffs and ordered them to go. We were waiting for awhile for the take away order so we followed up with a staff for it as we would like to go already, after which a lady (whom we had encountered in the beginning when we were initially seated who was quite rude) now brings us our check; we paid for everything including the take away durian puffs. She said our take away will come out soon. Well we waited 10 more minutes and still no sign of it. We asked another staff, who checked on it, but came back and told us that he will print our check. I told him we already paid for everything including the take away we were waiting on. Finally, another 5 mins we asked again if were supposed to wait there or just wait by the counter, the rude lady comes and tells us we have to leave because they need the table. No shame at all!!! She didn't realize we were still waiting for our take away order! If she had told us right away when we paid that we can wait for our take away for 20 mins at the counter, we wouldn't have minded at all!
To the manager that night, you should've managed your staff better. The white family next to us was there even before us, but why were they not kicked out at the 1.5 hr mark but we were targeted? Because the first person you sent to bring our bill came while THEY were still leisurely enjoying their dessert. Selective racism much? And to think we're Asian. Is it because we are 2 women and a child?
Service is definitely XXXXX
No offense to most of the guys who were trying, that one lady definitely needs communication AND diversity training. Her disdain for brown Asians is very apparent. But altogether, service is VERY DISORGANIZED.
To the person asking why this place has poor reviews, their food is excellent but they definitely have issues with racial preferential treatment. It was very obvious when we dined there. It might be best to order to go and eat in your car! read more