My husband surprised me with a massage from Full Circle. I decided to use it when I was having a stressful week so I made an appointment. This location was a little hard to find. I was looking for commercial location but it ended up being in a residential home. There is only street parking available. I didn't know which doorbell to ring so I rung both until someone opened. The area was clean and well put together. There was only one masseuse so I had to wait until she finished. Communication is really bad. As I was arriving to the location for my scheduled massage, I got a message saying she wouldn't be able to take me until an hour later. I was already at the location so I didn't have much of a choice but to wait. The massage itself was very pleasant! One thing I didn't like is that it kept getting interrupted. She had a young daughter maybe about 2-3 that kept walking in so it wasn't very relaxing. She didn't have a babysitter which I understand it can tough but I wish she would've disclosed that and allowed me to change my appointment to another time. I feel like this would've been a 5 star experience without the interruptions and long wait times, hopefully it was a one time thing! read more

This was probably the massage that I've ever had (granted, I've only had a couple). I got a groupon for the couples massage. I had a little trouble booking in the beginning because everything is done over Facebook messenger. We had some trouble finding a date that would work, and when I asked if they had any future Saturdays available, I was sent an appointment confirmation for a future Saturday. I was a bit surprised when I was sent an appointment confirmation before I had confirmed the date, but part of this could have been a misunderstanding. However, that specific Saturday did not work for me, so I was fortunately able to reschedule. Also, groupons are required to pay an additional reservation fee. I also screwed up where the massage was actually located. Even though they sent a detailed Facebook message about where the service center was located, the groupon and apple maps linked to their office. I accidentally went to their office instead of the service center. I began freaking out because we were going to be late. We ended showing up 15 minutes late to the service center. I was calling frantically to explain our situation. My boyfriend and I were super stressed, but as soon as we walked in, everyone was calm and understanding. Mel did an amazing job. Instead of massaging my boyfriend and I at the same time, we went one at a time. One of us would sit on the couch and watch while the other was massaged. It was a really cool experience because we could see what Mel was doing, and I was able to take mental notes. Mel ended up going over the time we booked for, and I am very grateful for that. We had a great time chatting with Mel while she massaged us. My boyfriend and I went in extremely tense and stressed, and we left feeling relaxed and calm. read more

I received a groupon for a massage as a birthday gift. I spent more than 5 weeks trying to schedule with the company because they will not communicate using any platform but facebook messenger. When I first sent an appointment request, I got a computer-generated response asking for more information, which I provided. After several days and no response from the company, I called them and left a message. I still heard nothing. So, I went back to facebook, and sent a message to follow-up... and received the same computer generated response. I tried calling them again, but the mailbox was full, so I could not leave a message. I sent a new facebook message letting them know that I was having a frustrating scheduling experience, and I would like them to confirm my appointment. I *finally* got a response telling me that the date I requested was full. I asked when the next available date was, and it took them 3 days to respond to my message. After several more days of back and forth messenging, I finally got a facebook message saying "Congratulations! You've booked an appointment!" (Because, apparently, this is a rare phenomenon for anyone to actually get through their service wall.) However, the computer-generated message congratulating me for booking also requested that I pay my booking fee online or my appointment would be cancelled. So, now I am started to think that there is a scam going on. This company found a way to sell groupons and then ask people for booking fees for a service that is never provided. The poor communication and non-existent customer service contributed heavily to my misgivings. Still, I was committed to getting a massage, so I looked at the instructions for paying the booking fee online. They preferred that I use a variety of apps that I didn't have access to, but they offered an option to pay online by emailing them to request a link. I did this... and got no response. For 5 days. I called them, and was confronted with a full vm box once again. Back to facebook messenger. I wrote a message explaining that I never received a response to my email requesting the link to pay online... AND I GOT THE SAME COMPUTER GENERATED MESSAGE ONCE AGAIN. (Seriously, WTH?) So I'm basically pulling out my hair now. My appointment is supposed to be the next day, but it will be canceled if I don't pay the booking fee, which they are not giving me an opportunity to pay. So in frustration, I call them again. AND THE VOICE MAIL BOX IS FULL. So I sent a few more facebook messages, convinced that there is definitely a crazy groupon scam going on, and that only robots will ever receive my messages anyway, when lo and behold, a human types into the chat pane: I will refer you to the manager. A few moments later, I get a phone call from the business owner, who refused to listen to my complaint about my experience, insisted that her company offers an impeccable customer service experience, and, after I choked on my coffee, told me that I should seek a refund because they would be cancelling my appointment. So, after all this, no massage. I see there is one other review, so perhaps this company is legit and not just a groupon scam. However, they are in serious need of some customer service support, and perhaps some anger management training. It's completely reasonable for a customer to want timely responses to inquiries. This is capitalism, after all, and there are lots of places to choose from if you want a massage. I recommend that you look elsewhere. read more

WORST EXPERIENCE EVER!!! I just left my massage. After i was notified about a 30 min delay, I was asked to wait an additional 45minutes. My masseuse only gave me 60minutes. She left the room 3 times throughout the massage.And stopped massaging for 2 - 3 minutes at a time for what I can only imagine was texting. When I voiced my concerns to them they blocked me!! Instead of finding a solution to smooth over this horrible experience. So sad I wasted money and hours and still need a massage. read more

Full Circle Healing & Wellness - DO NOT GO TO THIS PLACE THEY ARE A SCAM!! HORRIBLE EXPERIENCE!!! BLOCKED ME AS SOON AS I EXPRESSED I WAS GIVEN 60MINS WHEN I PAID FOR 90 - Massage Therapy Near Me - Baltimore, Maryland

100/10! I chose Mel & Heal So Good to make my wife's birthday extra special and sis she ever!!! She went above & beyond to ensure that my wife Shannon AND her bestfriend Ashli were pampered and relaxed beyond belief. Ashli hated massages before coming here now she loves them. My wife always tells me this was the best massage she has ever had. I'm now tasked with the pleasure of waiting for a monthly subscription for Heal So Good to refresh my wife at least twice a month. Trust Mel & Heal So Good with your wellness needs, YOU WILL NOT BE DISAPPOINTED. Thank you for being amazing! read more

My pregnancy journey has not been the easiest, especially during the pandemic, but the one thing I really look forward to are my sessions with Mel. She is an absolutely amazing masseuse and someone I trust! She is so easy to talk to, makes me feel less stressed out about pregnancy, and genuinely cares about me and my little one. All the other prenatal massages I've tried have been garbage, but Mel actually works so hard, giving me the best amount of pressure to work out all my knots and annoying back and shoulder pain, while remaining gentle around the baby. The location is not in a traditional commercial massage place, but I feel like it is so much better! It feels more private, a lot more relaxing, not to mention she always gives me mommy snacks haha. I definitely won't dare go to another masseuse for the next three years I am in Maryland. read more

I think Mel is a lovely person and does a great job with massage technique. She is thorough and definitely knows what she's doing with massage. It is unfortunate, then, that I can't recommend this business. I had 5 massages there - 1 purchased originally, and then since I had a mostly positive experience with that one, I bought a package of 4 more for a discounted price. Every single massage started late. The first two, I was sent a message saying they were running behind, but I still had to wait when I showed up at the rescheduled time. The last three appointments did not get pushed back, but I was laying on the massage table waiting for anywhere from 15-45 minutes before starting. I started keeping my phone with me while laying there so I could actually see the time. I don't really have an issue with running late if I'm notified and then things start relatively on time once I arrive. But to expect to have to clear 1.5-2 hours of my time for a 60 minute massage seems unreasonable, and to run significantly late every single time - that's not an unforeseen circumstance, that's poor time management. Every massage also included multiple interruptions. The first massage there were some issues with the music, so I figured that was a fluke (which is why I went ahead bought the package of 4). The other 4 massages - I have no idea. She would regularly either stop for multiple minutes with no explanation (I suspect texting?), or would actually leave the room suddenly and not come back for several minutes. This added to the time that I was there and was also pretty awkward. It is kind of stressful laying somewhere without your clothes on and having no idea what is going on. I honestly would have not come back after my 2nd massage, but since I had purchased 4 at once I felt kind of stuck. I did not ask for a refund, and perhaps I should have, so that part is on me. Mel was very sweet and respectful of my body, but the total lack of respect for my time is disappointing. read more

The owner is a nightmare to deal with. Avoid this company completely. They offer services, collect registration fees, then cancel your agreement and refuse to refund your money. Mel is a scam artist - they have to keep their phone turned off and their voice mail box is full because of the number of people calling with complaints. There is a reason for all these negative reviews - your experience will not be different. Save yourself the headache and support an honest company by using a different venue. read more

Today, my boyfriend and I had our first massages ever and we had a great experience! We both left feeling relaxed and rejuvenated. We both have been having stressful weeks and we genuinely needed the time, love, care, and just time to relax and unwind. This experience also helped me realize how important massage therapy is in regard to your physical and mental health. Book with them asap yall, you dont want to miss out on these beautiful and experienced women (Mel B and Autumn) who care about the experience they give you from start to finish! read more

I have never experienced such an amazing massage. This beautiful woman touched my soul. She took her time. I have Benn under so much stress and she handled me like a newborn baby. Simply with love. But don't let her light, bright and calm demeanor fool you, she has great strength. She broke my tense muscles down. I felt like a wet noodle after my session. I walked on clouds. That's just the tip of this awesome iceberg, there are several surprises you don't even expect. One session with her will change your point of view on life. read more

Nothing zen about this experience. I purchased a voucher for this service via groupon or livingsocial and was scheduled. when I showed up, I'd been given the incorrect address. when I reached out "Mel", the owner immediately attempted to make it my fault. Additionally, she pretended to be one of her employees replying to me from the same cell number. After proving screenshots of my appt confirmation and letting her know that I no longer wanted the service and would be reaching out to Groupon/Livingsocial, she called me and begged me to reschedule and said that I could even get a refund and she'd still service me. Although I was no longer in the mood for a massage, I decided to hang on to her info and reach out for a massage. I did so today and she claimed to have provided a refund. I never received it. She claimed to have remembered the conversation but clearly she no longer cares to make this right as she insists on charging me. She's unprofessional and doesn't care to build clientele by being decent and honest so don't waste your time or money. If she's got to steal money without providing a service, the service can't be too great. read more