Reviewing the camera service for this form https://camerarepair.fujifilmusa.com/Forms/RepairForm.htm Basically if u have any instax camera still under warranty, you can send them ur camera here (you pay shipping) and they'll determine the damage and either replace or send you and invoice (if ur warranty is still valid). The communication is pretty minimal but they do send email updates of if they received ur shipment and sending it back. It definitely is worrisome but tbh if u send and forget about it for two weeks then its chill They ended up replacing my instax mini 12 cuz it died within 6 months of purchase read more

Fujifilm - Photography Stores & Services Near Me - Edison, New Jersey

After an email, I was finally able to get my camera back. I'm just glad I got it back but I feel I shouldn't have to go through the stress of claiming it. read more

My name is Eugene LeGeza. Encino,CA I'm not paid for this review...it's real story. My Fujinon TSX1440 binocular by some reason stop working properly. I called 7 times to the customer service and spoke to different representatives. My case was little complicated... original purchase receipt not submitted. All representatives acting friendly and was trying to help me with $1400 binocular repairs. After all, today I received new (replaced) binocular and everything is ok now. Thank you very much to all Fujifilm Edison, NJ customer service representatives who helps me. read more

Goodbye old friend I've bought a whole lot of stuff in my life. Some of it good stuff and some of it bad stuff. Some of it lasted and survived a long time and gave me my money's worth and other stuff was total crap that broke almost instantly. But I have never had anything as tough and reliable as my little Fujifilm camera. I bought it almost four years ago, my first real digital camera, and it has survived all the abuse I could throw at it. I estimate that I have taken well over 100,000 pictures with the camera, some in horrid conditions. Many from my kayak where I have dropped it in salt water. Others from my bike where I have dropped it on pavement. Others in blizzards with driving snow and ice. Others in on top of Mt Washington where it ended up bouncing off of boulders. Others in hurricanes with winds blowing sand so hard it hurts. Other times I was in the 100 degrees and high humidity in the swamps of Florida. Other times in -10 degrees in Maine. I've abused this camera in every way possible and it shows. Lots of little dents and scratches, so many that I can barely see through the screen anymore. But in spite of the abuse and absolutely lack of care this camera never stopped or even hesitated. If did and still does everything I ask of it. It takes a picture every single time I hit that button. The camera was on sale for only fifty bucks. Nothing fancy by today's standards, it is small, light and very simple to use. But tough and as reliable as a rock. I kept saying I was going to get a better camera when this one breaks but it just won't break or even breath hard. Such much stuff in life is crap. Designed to break after a short time, so when I find something that far, far, exceeds my expectations or even common sense it is cause for celebration. I did end up buying a new camera last week. Much more powerful zoom and much better technology. A very nice little camera but we shall if it can come close to it's predecessor. A friend is someone you can trust. Someone you can rely on and someone you know will always be there. This little camera is a true friend and we have had some great adventures together. I will keep this camera and perhaps still use it on occasion but it is now officially retired. It certainly earned it. Goodbye old friend, we had some great times and adventures together and you will never be forgotten. So I dedicated this review to my little, cheap, simple but totally unbreakable and reliable camera. There will be others but you never forget your very first love. read more

See all

I sent my S1 camera in for repair. It was received by the repair department on a Monday morning, according to the USPS tracking system. I received no email from Fujifilm indicating they had received the camera. On the following Thursday, I called the service center and was told that the camera wasn't entered into their system until Wednesday and that they would get to it within 10 days. They then provided me with a repair reference number. When I checked online later that evening they changed the repair status to show that the repair would cost $150. I declined immediately using their online option since I had paid only $175 (on sale!) for the camera in the first place. That online status did not show the diagnosis or provide any rationale, just the cost. I called to get the diagnosis. The rep said that it was something with the lens, but he wasn't sure what the problem was. Since I can still use it for close-ups and macros, just not long-distance zoom shots, I wanted the camera back. Fujifilm was supposed to return the camera after I declined the service. I waited yet another week to get some kind of shipping notice, then was forced to call them again. The camera had not been shipped yet. They finally agreed to return it after I called. Even then they didn't ship it the date the promised but waited two more days. It took over two weeks for me to receive my camera back after I declined repair service. One of the times when I called the rep complained about having to walk "all the way back to the shipping department" to find out. When I initially contacted Fujifilm, I provided them with a link to some photos online which showed the problem. A camera repair department should: 1) Process received items into their online system as soon as they arrive and not wait two days; 2) Provide detailed status online; 3) Provide a range of charges upfront so the customer can decide if it's worth it to bother shipping the camera to get an estimate (e.g., "The minimum charge is $xxx, the average is $xxx. If we have to replace the lens, it's $xxx, back display is $xxx, viewfinder is $xxx, sensor $xxx, computer $xxx, etc."); 3) Provide a diagnosis of the problem, and; 4) Return cameras without waiting a week and having to be prompted by multiple phone calls. read more

My review is for the repair department. One day, finding that the manual focus ring on my X100S was no longer operational, I sent my precious camera all the way across the country for repairs, having forgotten that I would be leaving for vacation in a couple weeks, ostensibly without my precious camera. I was way more upset about my oversight than was probably reasonable. After the camera arrived in New Jersey, I gave Fuji a call to see how long it would take and to see if I might be able to purchase expedited shipping or something, though I assumed all hope of getting my camera back on time was lost. Steve P. took my call, and to my surprise, he was not in India but was in fact on site in Edison. I explained my predicament and asked what my options might be. Within moments, Steve had my camera in hand (!), looked it over, let me know that they weren't super busy so it would be no problem for them to get it to me in a week as I had requested. No, there would be no extra charge. It might even be done earlier than that, he told me. I was to call back and ask for him if I had any questions specific to my camera, as he was a technician there. *Two days* later, the camera was at my doorstep, shinier and working-er than ever. I don't know how it's possible for a huge corporation to deliver this kind of personal service, but hell, I'll take it. Thanks, Steve P! read more

Filed claim with Fujifilm 7/2/18 and sent in a 35mm lens that had some dust inside and after they received it an email of confirmation was received and a few days later another email stating that my lens is on the way back but did not state type of repair. Received same lens back with no dust now on 7/12/18. The screws looks like new and no scratches from taking it apart for repair. Seems like new. Very fast turn around time to California. So for others maybe they had bad days? read more

I shipped my Fuji camera to this company for replacement after agreeing to a set price. I have been calling this company since I mailed them the camera on 01/30/2018, and I get a different story every time I call. The latest story is that it shipped via FEDEX ground on 3/24/2018, which they stated takes 5 days, but were unable to provide me a tracking number, which is nonsense, all shipping companies, FEDEX, USPS, UPS, DHL, etc. use tracking numbers. Some of the people I spoke with seemed to care, most that I spoke with clearly didn't. It's now 03/28/2018, and I intend to be a squeaky wheel until the camera is delivered. Tomorrow I will ask to speak to a Supervisor and see if that does any good. Here's a good one, just after I posted this review, I got an email from Fuji camera, telling me that the camera had shipped today, 03/28/2018, via Fedex, and provided a tracking number. There customer service people in the camera repair dept. need some serious attitude adjustment and remedial training. So, the camera arrived today, and guess what, they didn't fix a damn thing, DO NOT do business with the company they are full of crap. read more