Listen... some places just get it--and SD Luggage is definitely one of them…read more I bought luggage here about 8 or 9 years ago, and let me tell you... they've been THAT spot ever since. What I absolutely love is that they truly have something for every budget. Whether you're trying to travel cute on a coin or splurge a little, they got you covered without making your wallet cry. The variety? Customer kiss Different styles, sizes, colors--you can find your whole travel vibe in one stop. And they're really good at pairing pieces together for a great price, like... why make it hard when they make it make sense? I needed something ASAP this time, and boom--found exactly what I was looking for without that overpriced, luxury-store pressure. Just good quality, fair pricing, and options on options. Now let's get into the customer service... TOP. TIER. From the moment I walked in, I felt welcomed and valued--not rushed, not ignored, just genuine help and good energy. So before you go running around San Diego checking all these other spots, do yourself a favor and start here first. Trust me... you'll find what you need AND keep your coins in check. And as always--you can thank me later

What an amazing store! We contacted them when we couldn't get the TSA combination lock open on our…read moreluggage. Ron, the owner, was able to quickly open the lock and refused to charge me anything which was very generous. The store has an incredible variety of backpacks, handbags and suitcases in all price ranges, not to mention a plethora of travel accessories. We'll be back!

I brought a bag strap for my brief case here to be fixed....back in July! LOL! I totally forgot…read moreall about it until I found the receipt! LOL! I stopped by to inquire, and the worker went to the back. After a few minutes, they found the strap which was behind some other work. They never saw it! The repairman told me it would be about 10 minutes, and he fixed the other side too just to be on the safe side. I bought the briefcase from the same location when it was John's 5th Ave Luggage. From what I understand, the son has taken over and is doing a great job! I bought a Briggs and Riley suitcase from here about 15 years ago and it's still in great shape! I also bought a B&R backpack when I transitioned to an adult and gave up my Jantzen....LOL! They have some new styles that I might have to come back and take a closer look at. Solid store for your travel needs and repairs!

I've brought two bags to Index Urban for custom work now, and every time they've delivered…read moretop-notch results. Most recently, Sal modified my ALPAKA Go Sling Mini V2, adjusting the strap to my specs so the loop is self-contained and upgrading the buckle from ALPAKA's Maglockz to a FIDLOCK, which I much prefer. The work was flawless. Pricing was very reasonable, and when I came back later for a small adjustment, Sal only charged a minimal fee. Sal and the whole crew are awesome -- friendly, professional, and seriously talented. If you need any kind of bag alteration, repair, or custom work, this is the place to go. Sal's a magician!

First you are treated like a criminal on the way in. The stop you and video you in case you steal…read more What the actual what is this? So much for a relaxing time shopping. The store is a disaster. Messy. Unkempt and No staff at all to be seen. On check -out 100% for real- it was 27 minutes on line. They had not less than 15 people in line all the times and only one tragically overworked cashier. He did what he could be he was in overwhelm. It would help a great deal if the manager came out and simply told the people in line they were two people short today and they were doing the best they could. They didn't care about out us at all. Three people in line left and simply dropped their would be purchases on the floor. I chose not to do that as the pair of shoes I had was the exact thing a friend wanted and they were perfect. So I waited like a cow with the rest of the in-cared for cattle. This place has gotten worse and worse over time and I just am not sure it is worth my time to be treated rudely on the way in and then to not be cared about on the way out. Just terrible.

The checkout situation is appallingly bad. It's 3:15 on a Monday afternoon. It's not full at all…read moreand the line is short. One woman has had the same customers at her register all of 20 minutes and keeps pausing to help another incompetent employee at her register. Finally, after 30 minutes, two other women showed up to help customers check out. I have no words? Come here if you have all day to waste. Also they put price tags over other barcodes so you can't scan products to see if they have toxic ingredients. That eliminates the option of buying any beauty products here, ugh.

Their web site clearly states: "STM offers a product lifetime warranty for bags, specifically any…read moreproduct that is sewn and designed to carry and hold multiple device types, to the original purchaser that our bags are free from defect in materials and workmanship. If, after inspection, we find that the product is defective, we will repair or replace it without charge." But they do not honour this warranty. I was taking a trip, and disaster struck: the seam to the zipper came apart. Well, I figured, for sure the warranty would cover something like this - but no, after demanding the original receipt in my name, which I had, they told me they will not honour the warranty. "Unfortunately, your bag does not qualify for a warranty replacement. Manufacturer's Defects are defects that happen in workmanship during the assembly process. Our warranty does NOT include the natural breakdowns that occurs from wear & tear or time." So what use is their "lifetime warranty"? I only used the backpack a few times, I never damaged or abused it, and certainly if it's a functioning backpack the seam should not come apart. If I had purchased a cheap backpack from Walmart, the seam would not have come apart like this. Do not trust this company.

My initial problem had been that my replacement sleeve hadn't been the original size to fit my…read morecargo bag. Then it became my frustration over contacting customer service. Then my answer came via Adam. Every company that prides themselves on customer service needs an Adam. He was courteous and helpful. Adam initiated an email that expressed is concerns with wel... my concerns. We sent emails back and forth and resolved my issues. THANKS STM!

So many dust buns. Nice workers and security. Cleanest men's bathroom I've seen. Wish their floor…read morewas swept like Ross or Vons.

long line only one cashier , to slow. Sometimes you need to return some purchases but it takes to…read morelong time.

I absolutely love this Marshalls! It is next door to Petsmart, and has a big parking lot…read more This particular store was very organized and has a variety of items. All of the Christmas stuff is out - gifts, clothing, onesies, blankets, pillows, slippers, cups, dog supplies, luggage, hair products, shoes...they even have a Grinch plate set!!! They have great deals on items, we left with a cart full! I will definitely return!

My girlfriend has informed me when she returned from this store that a worker made fun of her…read moremother and she did not like to have people make comments on people she care about but I do not know who was the person that did so but this is not something my girlfriend has to deal with this when at the store.