An update...plumbing had major issues in the bathroom. I had to replace the cartridge in the…read moreshower. Had to fix the toilet housing. Had to replace the tub drain. The grout has also began to crack in more places and is completely coming out on the bathroom floor and the kitchen floor. I will have to have someone re-grout the entire area around the tub to prevent water from leaking in.

Lance and Kurt, I have been remiss in getting back to you on the fantastic job you did on the…read moreremodel of our home in Truckee. From the first day Lance and I met last summer, til most recently when Kurt came to put the finishing touches on our place, your team has provided unparalleled professional contracting support. You guys are more than contractors. Your entire staff and subcontractors treated our home as if it were their own. Having people in your home (even a second home) can be challenging during the construction process. Every care was taken by your staff to protect our personal stuff during the process. As you are both well aware, the project grew from a simple "kitchen" remodel to touching every area of our home. The results were stunning. Hard to believe it is our home. Down to the very detail. You never pushed us to add on to our original scope. It was me who kept wanting to push the envelope and it was you and your team who continued to say yes and to figure out a way to make things happen. Your attention to detail was impeccable. Your recommendations, when asked were invaluable to helping us walk through this challenge. While it took longer than our original expectation, we expanded the scope almost four fold from our original goal. It was worth the wait and the weather cooperated. My personal thanks for remaining professional throughout. I am a tough customer (but fair, I think). My expectations are and will continue to be high. Your staff, including office staff exceeded my expectations. Your pricing was fair and competitive and you figured out ways to accomplish our goals. More importantly, the value we received was consistent with what we spent. I can't say enough about Kurt. He and I were on the same page on almost every aspect of the project. In spite of the other projects that were being worked on simultaneously, I felt as if I was your only customer. I could go on, but I will stop. Thanks again. Congratulations on delivering superior results. I am more than happy to serve as a reference for you and your fine company. My family is very thankful as well. We have installed the window coverings and if you would like to arrange to take some photos to add to your portfolio, please contact me and we can arrange that. Best. Don DeHart Truckee, California

Lowes paid for the replacement on previous comment. Thank you lowes. The faucets did lesk and…read moreneeded to be repaired.

We've lived in our 1980s era home for nearly 20 years & our cave of a kitchen has always bothered…read moreus. There was a needless wall cutting off the space from the living room & a dropped ceiling with ugly florescent lighting, but no other structural reason for the dropped ceiling. We wanted to get rid of the wall & dropped ceiling & have a new ceiling in line with the rest of the living room. My husband toyed with the idea of doing it himself, but I was concerned with the electrical work (a switch needed to be moved from the eliminated wall, can lights & pendants installed). Several contractors never even returned our call asking for estimates; one came & gave a reasonable estimate, then called back & doubled his price. Paul came out, gave a reasonable estimate & said he could start the job the next week. He started demo work on Monday & the job was finished on Friday! And that included him bringing in other guys for drywall & finishing work on the new ceiling. We're going to finish off the work we can (painting & hanging new light fixtures) to save a little money, but we were thrilled with the work from Black Rock; would definitely call them again in the future!

Originally, I left a 5-star review because John installed two toilets for us at a reasonable price…read more He did forget to caulk them, but he immediately came back and fixed the oversight. Unfortunately, one of the toilets has never functioned properly--it constantly runs and struggles to flush. Despite John returning several times, the problem was never resolved. We later hired John for other odd jobs, including installing a garbage disposal and fixing water backup into our dishwasher. As always, he was punctual and friendly. However, the garbage disposal was installed incorrectly, which caused new problems. He also accidentally caused some minor floor barrier damage while working in that area. To his credit, he offered to repair the damage right away, but I declined because I appreciated his willingness to help. The next day, when the water backup issue continued, we called him back. To our surprise, he asked for MORE money to revisit the SAME problem he had originally been paid to fix. Even after paying again, the issue still wasn't fixed. We ultimately had to hire another company, who immediately discovered that John had not removed the knockout plug or connected the dishwasher properly--something very basic for that type of installation. Overall, while John is personable and punctual, I cannot recommend him due to repeated problems, additional charges for unresolved issues, and ultimately needing to pay another professional to correct mistakes. Seems like an overall good guy trying to make a living but he needs to take his customers into better consideration if he would like to keep them.

John was quick, punctual, talented, and professional! He repaired our kitchen drawer with speed and…read moreaccuracy. I highly recommend for your next project!

Ispen Construction builds an excellent product. Ryan's crew built an ADU in our backyard on…read morebudget. We added a few changes but it went seamless. Highly recommend Ispen for a high quality, honest construction company. We didn't need high end finishes but the result was outstanding and it looks high end.

This review is solely on their customer service because it was so bad I never got the chance to…read morereview the quality of their work. I called Ipsen construction on a Thursday and the lady on the phone said she could have Ryan, the owner out the next day, Friday at 2pm for a quote to have some doors installed. 2pm Friday comes and no call saying they are on their way or running late. I attempted to call both the office and Ryan's cell phone and received no answer. He ended up showing up at 2:10 which wasn't that big of a deal. But good customer service would have been to call and say they were running late. He looks at the work to be done and says he will have the quote to me the next day, Saturday and could do the work the following week. Saturday comes and goes. No quote. I call that Monday and the lady at the office takes my email again and says it will be over in the next day or two. I don't get it for a week later. And it was incorrect based on our conversation. I emailed back with the corrections that took 3 more days to receive an updated estimate. I have called the office serval times in the last week looking for a start date. They never answer their phones and they do not call back. Don't waste your time with this company, they will just string you along.

Great service! Very responsive to our needs and requests. Installed new flooring throughout our…read morehouse and did a great job. Thank you TMH!!!!

I loved working with Kenny, Alfredo ,and crew. Put in flooring for our entire downstairs, new…read morebaseboards, and door trim throughout. Beautiful work. Clean. Kenny is so easy to work with. Easy to communicate with and really cares about the work. 10/10 recommend!

This is the first time I have used Yelp for assistance in a home installation project, and I…read morecouldn't be more pleased with the results. Floor Services Install gave me a response within 5 minutes of my online request for bids on the project. They texted me with a quote and the time they could come to complete the installation the following day. The job was to take out the existing washer and dryer and replace them with new machines. I didn't know that the house was wired for electric and that modifications needed to be made to fit both the new dryer and the house for use with natural gas. These pros saw what needed to be done, explained the process to me, and went right to work with professionalism, good humor and in a timely manner. Javier and Alfredo arrived at the time we had agreed upon the prior day, switched machines, found parts for the modifications, and quickly returned to make laundry magic happen. When they came back from Home Depot they showed me the receipt and the parts, so I could see that they had purchased everything necessary to install the machines. On top of doing an excellent job, they were personable, professional and genuinely wonderful people. I was pleasantly surprised at the reasonable cost for parts and labor. They left the work site impeccably clean and I am now able to wash my socks. I would recommend this company for any project around the house, and will certainly call them again. Great work and many thanks!

Had the best experience with Floor services Install ! Highly recommend if you want great work and…read moregreat hospitality! Zero complaints! My living room and bathroom was done in one day! Looks amazing! Awesome crew! 10/10!

5 StarsPlum Level Square is the real deal - Get Marcos if you can!…read moreWe hired Plum Level Square for the framing on our home build/reno in Northern Nevada, and they completely exceeded our expectations. When we first met Marcos, he came across as extremely friendly, professional, and straightforward--no sales fluff, just honest talk about the project. That immediately put us at ease. We did our due diligence and checked the references he provided. Everyone raved about him, but one gentleman's comment really stuck with us: "If you can get Marcos, you need to get him and sign him. Do not have any other framer frame your house." That turned out to be 100% accurate. Marcos and his crew were on time every single morning, left the job site cleaner than they found it, and their work was impeccable. Our home is truly "plumb, level, and square" just like the company name promises. Every wall, every corner, every detail is spot-on. We also had a general contractor overseeing the project, and he was meticulously inspecting their work daily. He couldn't stop singing Marcos's praises to us, telling us over and over how lucky we were to have him on our job. In the end, we have a rock-solid framed structure that's perfectly prepped for all the trades coming in behind them. We couldn't be happier with the quality and the entire experience. If you're building or doing a major project in Northern Nevada, do yourself a favor and book Plum Level Square--specifically Marcos if he's available. Worth every penny and then some. Highly recommend!

Marcos and his crew (who are his brothers) are the best tradesmen I've had work on our home…read more Communication was great, he always answered my texts, and he always let me know the schedule. Marcos and his crew showed up on time and they kept the neatest worksite. Our deck is top knotch! The foundation and supports were built very well and Marcos took time to be sure he had the correct footings and tied it it our house. Another company was just going to float it on our existing concrete which we found out later was pretty thin. This crew has experience and I'm so thankful we were able to have them build our deck. 100% would hire again.

I figured my last review of Mr. Curran would stand for itself, but I noticed the mistruth in his…read moreresponse to my review and figured folks might want to know that he has a trouble with telling the truth as well. Pretty plain to see Mr. Curran was invited to give his option and evaluation, but instead chose to throw a temper tantrum, then lie here on Yelp in an attempt to cover it up. Despite Mr. Curran's claims, he was invited to give his evaluation, but refused to do so. It's also plain to see (in contrast to his claim) that I re-iterated to him that I had planned to be there during his scheduled time. That much is right here in the text string in writing. I can appreciate, sir, that you may be a good person. At least that is your own self evaluation and I'm fine with that. You might just not be such a good business person, or perhaps you were having a bad day and you're now having a tough time coming to terms with that....

Started off great and completely went south. Installed rain gutters which have been leaking since…read moreday one. He Installed a swamp cooler and didn't mention that he broke the float off of it. He also hooked it up to the hot water side of the water heater $500 out of my pocket for repairs that he did improperly. I've been stood up more times than I can count. I give up... Very unprofessional! And he went off on my roommate who works at home depot and brought her to tears.