My mom loves this place. I go to this place to get here a birthday or Christmas present. They have…read moregood selection of authors but some are missing and is limited. Price of books could be improved.

I love everything and everyone in this store! The books are highly person-centered and culturally…read morehumbling. I wish I could write an article about how other bookstores should follow in the silver unicorns book steps. My son loves coming here as it is inclusive and their bathroom is gender neutral, which makes my heart sing! The staff here are also so friendly, kind and inclusive. Don't change your message to the community! Also, for soap and Knick knacks lovers- they have the best handmade soap and toys in here as well. I highly recommend!

More than just a bookstore that's for sure! Boos, games, kids toys, gifts, and so much more! I've…read morebeen here a few times and I'm always happily surprised to find something for an upcoming birthday or event I need a gift for. Staff is helpful but nothing over the top. If I'm in the area I love stopping by.

I've been fascinated with this great bookstore since it also had a Worcester location in the…read more1990s-early 2000s. Great mix of national selections with a special focus on local. They support local authors and even from time to time musicians. I have performed here a couple of times and the staff couldn't have been more helpful and professional. Their great event room is a multi-purpose section of the store with a seating capacity of maybe 45-50, give or take. Keep your eyes open for events here! Also has a great selection of gifts. :) The food at the cafe was delicious too!

I love this store in Framingham. Everything about them is customer service…read more Kathy, an associate, stopped by while I was looking at one of the tables of discounted books and we had a wonderful chat. She asked me if I needed help and because of her, I did make a purchase. I bought my nook at the Salem, New Hampshire store and have been at the 3 story store at the Grove in Los Angeles. No matter where you go, customer service is their bible. Unless they have one and I didn't see it, the store is so huge it needs a map with a YOU ARE HERE arrow.

Went into the cafe at Barnes and Noble because I needed a snack. I purchased a slice of lemon pound…read morebread, it seemed hard and cold so I asked the lady at the counter if she could heat it up in its package and she said no because I had taken a bite out of it. I tossed it and the last time I'll visit there.No customer service from her , she can keep her matter of fact attitude. Jerry Ellis

This is the type of store that really adds something intangible to a town. Andrew is not only…read morehelpful, but is personable and can talk about any genre of books, it seems. I've been going here since they first opened, and my son has graduated from playing with the toys in the fully stocked and very convenient "kids area", to looking at chapter books while I browse the rare and obscure selections from social sciences, geography, history, you name it. I'd be remiss if I didn't mention the amazing artwork and cool gifts and games for sale as well. A lot of the art is locally made. It's a funky store, and absolute opposite of Amazon. Go here.

A huge selection of books adult and children, jewelry, puzzles and music. Great value and awesome…read moreservice by owner, Adam. You can donate a few boxes of books and get a store credit!

A real treasure for our town! And adding subscriptions is fantastic. Allison is knowledgeable,…read morefriendly and I feel welcomed every time I walk in!

Awesome selection of children's books! Great customer service, and frequent events like storytime…read moreand their boozy book fair!

Such an awesome bookstore...love the selection of both more current and true antiquarian books…read more The more time I spend in here, the more I'm going to find without which I can't live. The store owner is also fabulous and welcoming. Would give it more stars if I could!

I love this bookstore. I can't believe we've lived in this area for so long and hadn't gone in. The…read morewoman working was LOVELY! She was very very knowledgable and navigated the store like a champ. The amount of rare and antique books is really fun to look through! My husband bought a few rare copies of Steven King's IT and The Stand. They also buy back books - but you have to make an appointment on Thursdays. I can't wait to go back.

I went today to pickup a book at Wellesley books. When checking out, at the front register of…read moreWellesley Books on Washington St. Wellesley, the woman who is tall and in 60s put on the so sweet fake attitude. I said it was a hard book to find. She said it's popular and everyone loves it. Be sure to come back and tell us what you thought of it. When I brought up a historical fiction book I had just finished, related to current times, her attitude totally changed and a condescending disapproval shown through clearly. I don't go to book stores for that and I will not go back.

Classic independent bookstore. Staff was super friendly, space is bright, great selection. Basement…read morehas used books but we didn't have time to go through them-will be back

Classic used bookstore. I hope stores like this never go away. Stop in and support them.read more

Annie's has a wide variety of new and gently used books to choose from. I spent over 1 hour in…read morethere and had a great time. The staff were super friendly and accommodating. Highly recommend checking them out and even donating some books for store credit!

Great selection of books, although I could not find about 5 titles on my list. Friendly staff. Nice…read moreselection of local subjects (Thoreau, Emerson, etc). I had a lovely time browsing and found some real gems. They have a few tables stocked with recommended titles, I always like that sort of thing. Walked away with a large pile to add to my bedside table!

We are long time Concord customers who asked them to re-issue a holiday gift certificate. The gift…read morecertificate never arrived in the mail and when we asked the store to cancel and re-issue it, store management said they would not do that. Considering that we often shopped there once a week, this is very poor customer service. The store seems understaffed and their service has deteriorated.