Unacceptable behavior of the staff!!!!! Very rude, and told customers to come another time, if they wanted ice cream with toppings. I walked in, the toppings were there, by the time I got ice cream, toppings were put away. I said I don't want ice cream, the apparently store manager, said if I don't pay, for the ice-cream I didn't want, they will call the police who will send me a bill!! Hahaha no warning, no signs they put toppings away at 8:30pm. I was told to come another time and the owners apparently don't care about business and making more money, from customers. It was 8:30pm and they were 25 customers. Unhappy ones!!! I have picutres if needed. Staff even talked back to the customers! Unbelieable and unacceptable. Nasty and rude the way they spoke to the clients. Great to know, owners don't care either, as we were advised. read more

Drove 30 minutes to find out they're closed even though we showed up an hour before they're scheduled to close. This is the 2nd instance this has happened. Please update your hours if you don't plan on staying open till your scheduled times. read more

Frozen Falls - Fall Schedule - A glass door displays a paper with fall hours and is decorated with snowflake stickers and a snowman sticker, indicating a seasonal theme. - Ice Cream & Frozen Yogurt Near Me - Basking Ridge, New Jersey

Fresh and delicious . Took a ride and really was impressed by the quality and staff at this location. read more

pretty good fro-yo. i tried the cake batter, it was rich and super sweet. i prefer more tart fro-yos, and found that these yogurts mimicked ice cream super closely. you can pour your own yogurt and the only cups offered are gigantic. i went in 30 minutes before closing and they had already put away all of the fresh toppings, but still had the dry toppings (nuts, candy, cereal) available, so just be aware of this if you go near closing time. the yogurt was on the pricier side for fro-yo. inside there's tons of seating and the place is pretty clean. frozen falls is a solid options for a sweet treat in the local area. read more

Frozen Falls - toppings - Multiple clear bulk bins filled with different toppings, such as nuts and cereal, are displayed at Frozen Falls frozen yogurt shop. - Ice Cream & Frozen Yogurt Near Me - Basking Ridge, New Jersey

Used to Love It -Not Anymore Our family used to enjoy Frozen Falls, but we won't be back. My 13 year old autistic son accidentally chose the wrong flavor, and we were told we had to pay for it anyway - no flexibility or understanding. None. I was told to take the coffee flavored one home. No thanks. We don't want it. The two flavors were directly next to each other, caramel coffee and caramel salted pretzel. Easy mistake. On a past visit, he was reprimanded for tasting a SINGLE popping boba from his froyo while in line. The staff are overly strict, and the atmosphere feels more stressful than fun. The staff watches your every move. Even my 8-year-old felt uncomfortable adding toppings. Disappointing service for a place that should be family-friendly. Not inclusive, felt judged. Frozen Fails! read more

Bad service. Walked in at 8:40 when they closed at 9 and they proceeded to put all of the toppings away even though customers had just came in. This happened 2 nights when I went in, and it's not a way to run a business when you loose customers and money like that. read more

Love this place. Been coming here since my daughter was 3. The froyo is delicious and the toppings are fantastic. The staff is super friendly. Bridget and Maddie super nice and made the experience there so nice! Will definitely be coming back until I die. read more

Staff is rude and the experience is uncomfortable. The quality of the yogurt and machines has clearly declined, often runny.

Such a nice place for an afternoon treat! Inside is bright and clean. Yogurt is delicious with many terrific toppings. Assortment of flavors changes, which is nice. Staff is friendly and helpful. Highly recommend! read more

Do not go here. The customer service is horrible. The girls were so rude. They forced me to buy the yogurt even when their yogurt was visibly runny. I will never go to this business again. read more

Ridiculously overpriced considering the marginal quality and toppings gimmick. If you need a sweet treat, do yourself a favor and drive just down the road to Gabriel's Fountain in Warren for quality homemade ice cream. Penguin in Bernardsville or Cold Stone Creamery in Bedminster are also good choices. Not sure why anyone would go to Frozen Falls with the many superior ice cream shops in the area. https://www.nj.com/food/2023/07/new-jerseys-65-greatest-ice-cream-shops-ranked-2023-edition.html read more

I was just in frozen Falls tonight. The environment is so toxic the customer service is awful and very hostile. It's hard to enjoy, one worker in particular sat breathing down my neck. I buy my ice cream and she do not lick it as I just paid for it and it is mine. read more

Fast and friendly service. Great selection and taste. Outdoor seating only so check the weather. read more

Frozen Falls - Two regular orders. - Two cups of frozen yogurt with various toppings, including candies and sprinkles, are placed on a wooden table outdoors. - Ice Cream & Frozen Yogurt Near Me - Basking Ridge, New Jersey

Frozen Falls is a wonderful place to enjoy delicious FroYo. My entire family loves going there. It's clean, spacious and welcoming. Everyone who works there is extremely nice and helpful, especially Maureen. The toppings are always plentiful and the FroYo is tasty. We can't wait for our next visit! read more

Mad expensive and yelled at my son for throwing a cup with a piece of yogurt in it. The woman who yelled was extremely aggressive and rude when we payed. Got annoyed after I decided to not tip on. Fuck this place. read more

Tasty, large portion. A little pricey. Order by window and can eat outdoor with about 4 bench tables. It's in a plaza so you can either walk around while eating or go to a gazebo area and sit elsewhere. You can pick a flavor and up to three toppings. Ours was about ~$6 for each with or without toppings. Nice flavors! read more

Frozen Falls - Cookies and cream with mochi, Oreo, and strawberry toppings! - A cup of frozen yogurt with toppings including strawberries, mochi, Oreo cookies, and powdered sugar, served at a frozen yogurt shop. - Ice Cream & Frozen Yogurt Near Me - Basking Ridge, New Jersey

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A great visit and great to see them allowing walk-in, self-service, again. So much more fun building your own creation. Plenty of unique flavors and toppings to choose from. The drawback, the more you add, the more it costs, so be careful if you're visiting for the first time. A filled cup can run $10+ . . . but still worth it! read more

Frozen Falls is my go-to froyo spot in the Basking Ridge area. As huge lover of froyo, I've scoped out my fair share of self-serve shops over the years. I gotta say, Frozen Falls ranks pretty highly among all of them and here's the reasons why... 1) So so sooo many toppings to choose from. Their selection is like nothing I've ever seen before. They literally have every last topping you could ever hope for. From fruits, to candy, to cereal, to chocolate covered almonds (say whaaaaat?!), they really do have it all. Try not to get overwhelmed because at Frozen Falls your wish really is their command. 2) Testers. In my opinion, every self serve froyo shop NEEDS to allow for people to test flavors. Frozen Falls does just that. You will have to ask an associate for tester cups (they'll do it for you), but my experience has always been that staff is super patient and willing to let you try as many flavors as you'd like. 3) Open late for when you have those 10pm froyo cravings. I absolutely love that they're open til 11pm on Fridays! 4) Clean, bright, and open floor plan. Staff kept the tables in tip top shape and the froyo dispensers were clean too. 5) Free and accessible water. These are the small details that Frozen Falls certainly hasn't overlooked. I can usually chug back a water after eating all the sweets so its nice that they keep a water dispenser right at your finger tips. 6) Pay by the weight so feel free to get as little (or as much) as you want! read more

Frozen Falls - Ice Cream & Frozen Yogurt Near Me - Basking Ridge, New Jersey

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many toppings and flavors to choose from! def recommend! the people there are so nice too. the building is clean and the have indoor + outdoor seating options. also has to go options. the best part is prolly the spoons because they are resuable! love it read more

Can be a little pricey if you load up on toppings, but the froyo is good, the place is clean, and the workers are very friendly. read more

Frozen Falls - display of frozen falls - Ice Cream & Frozen Yogurt Near Me - Basking Ridge, New Jersey

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100% ultra-premium, A+ grade, frozen yogurt, with tons of exciting and exotic flavors and toppings to choose from. A heck of a lot better than the somewhat local alternatives, and the portions? If you have to ask, then you shouldn't be eating it... but they are HUGE, as in enormous! We are very happy they are open for take out in the midst of this Covid-19 disaster/pandemic. Some of the best we've ever had... and reasonable enough in price, especially since you get such large portions! Enthusiastically recommended to all. read more

Love. So tasty. Generous portions and toppings. My only problem is that Now I'm addicted.

Just a heads up... you can't eat indoors (6/19/22) everything is served via a window with limited outdoor seating. Perhaps it's a staffing shortage? I'm not entirely sure. read more

Never disappointed with Frozen Falls. The frozen yogurt is super creamy and tasty! Must try!

I'm going to out and say it: I HATE frozen yogurt. It's totally not my thing. But I LOVE FROZEN FALLS. I was hesitant to try the place because of the simple principle that it's a frozen yogurt place. "Ugh," I groaned when my friend suggested the idea of going there one night. "Another frozen yogurt place has opened? It's like the yoga fad of 2009." I was so, so wrong (not about the fad, but about my doubts for the place). The frozen yogurt tastes like ice cream: SIGN ME UP. Amazing flavors to choose from including Oreo, triple chocolate, brownie fudge (I like chocolate things), salted caramel pretzel, et al. The lady who must be the manager because she's always there is SO nice. Also a fun fact: you get to choose what color spoon you want! Fun times ten! Bottom line: I'm obsessed with Frozen Falls. read more

This is hands down my favorite frozen yogurt shop in the area. We were so sad when the Branchburg location closed a few years back, but we drive to Basking Ridge whenever we want froyo. The flavors are consistently good and creamy and love that it's a local business. The new lemon flavor is out of this world. You can't ever go wrong with their chocolate or cookies and cream -- the chocolate is very rich and the cookies and cream tastes just like an Oreo. We love this place! read more

Incredibly friendly staff and a large flavor and topping selection. Indoor and outdoor seating with candles at night. The staff encourages samples. The yogurt is pretty standard, but certainly good and there are many flavors. Lots of toppings too... Since it is by the ounce it is (too) easy to give yourself more than you probably should have - particularly as the bowls are huge. Spendy at 49 cents an ounce so we won't be here often, but it is good to have in the area for those hot Summer days. read more

This place has such a big assortment of flavors and toppings, we love the froyo here.

Refreshing, clean, delicious toppings. Lot of variety in toppings and ice cream, a little pricey....

Pros...good taste & good variety of flavors Cons... Not kid friendly, bad service, mean staff. Being new to town and an avid frozen yogurt fan, I was excited to have a convenient location. But it has been 3 times in a row I have gone in with my kids and left angry and frustrated. Too bad and very sad. I'm pretty easy to please. read more

Good yogurt and clean establishment however be ware they only have one large cup size When I went the other day I was taken off guard when they range up my yogurt it was $11.00 It's hard to tell how much you are dispensing in such a large container read more

More choices of frozen yogurt than you could ever want and even a non-dairy choice for those of us who have no tolerance for lactose. The staff is friendly and the outdoor seating is cozy. My only issue is the smell that hits you when you open the door to go inside. Maybe it was just an off night but if my eyes were closed I could have sworn I walked into the Port Authority men's room on a hot August afternoon. So, if can hold your breath long enough to fill your cup with delicious frozen yogurt, Frozen Falls is the place to go. read more

Usually a great place as we go there at least once a week, but not today. The hours listed on the door say open until 11:00pm on Friday and Saturday. We got there at 10:30 and when we went inside all of the fresh and popular toppings were already put away and the only thing available for the fro yo was some candy and cereal on wall and counter dispensers. It probably would not have bothered me so much if it were a couple of minutes before 11, but half hour before?? There were three girls behind the counter all doing their texting except for one minute when one girl came out to sweep right by the yogurt dispensers where we were to give us the hint and let us know that they were waiting to close. I understand it's summer and you want to get out of work as quickly as possible to go and do your thing, but with three girls there I figure how long can it take for three of them to cover up the toppings, wipe down a few tables and counters and sweep the floor. Probably not that long when you have three girls working together so I don't understand why they felt they should close down a half hour early on a summer Friday night. If it were winter no big deal but in the summer when your late nights are Friday and Saturday I think you should stay open as noted and if you're open then you should have all the toppings available for the yogurt which is why people go there in the first place. Just saying.... read more

Frozen Falls is by far my favorite fro-yo place in the immediate area. I love their choices, especially their twists. I dont understand fro-yo places who purchase cheap machines with no twists? I always find them the most interesting. The girl who was working when I went was was extremely pleasant and helpful. I enjoyed the Candy Cane and White Chocolate Mousse twist (Peppermint Bark). read more

Frozen Falls - Peppermint Bark. - Ice Cream & Frozen Yogurt Near Me - Basking Ridge, New Jersey

Eh, nothing special here. Just an average frozen yogurt place with typical frozen yogurt and toppings. It does have a nice interior though that makes you feel like youre in winter wonderland :) read more

I have always had pleasant experiences at Frozen Falls. The young girls that work there have always been friendly and helpful. I just brought my daughter and her friend there and they had put all the toppings away before we arrived at 9:20. They close at 10:00. The young girl at the register had an attitude with my daughter and grabbed the money out of my hand in an aggressive manner. They've lost a customer and it's a shame because I was there frequently. read more

Moving from NYC, I was stunned to find just a great FroYo spot. I am probably slightly addicted to 16Handles, and suburban smaller chains, for some reason, just aren't as good. However, this place was the bomb! The girl that worked there was really nice and explained how FF was different than other self serve I may have been to. I love how big the containers are! It allows me to fit my toppings. Overall, awesome. Also, apparently they sell FroYo cake. read more

The best yogurt place! My family loves this place. They're plenty of options flavor wise as well as toppings wise! This place is a must!

Yogurt = yum. Service = not yum. I like it here but toppings continuously get put away up to half an hour before close. Would really like my frozen yogurt if I could actually "dress it up". Cheers! read more

This place just opened up in the shopping complex right by where I live. It is another make your own frozen yogurt place - it seems like these type of stores are popping up everywhere. It's a good concept, so I can see why people like it. As for this actual store, it just opened up and the employees were incredibly friendly and helpful. They were urging everyone to sample and bringing the little sample cups around. I decided to grab some strawberry frozen yogurt and it was pretty good. I liked it. I decided to skip the toppings but there were a lot to choose from. Once you finish making your yogurt and deciding on toppings, you take your cup/bowl to the counter and you pay by weight. I could be wrong, but I think it is right around $6.99 or so/pound. I will actually ask next time and update my review if I am off. Once you pay, they give you your spoon so you can start in on your fro-yo. They also hand out biodegradable spoons which I always appreciate. One thing I didn't understand is that it seemed like all of the bowls were the same size and big - just different colors. This could totally be a way for people to just get more fro-yo, but I don't like eating a huge bowl so I thought that was a bit of a waste. There wasn't much for decor yet in the store, but I am sure that will change since they just opened. Overall, I was pretty impressed. Nice, friendly employees and pretty good frozen yogurt - it should be a winning combination. I am pretty sure my wife and I found another local spot that we will frequent. read more