I rented from Frontier for 2 years and found them accommodating and responsive to issues. The agents seemed very kind and professional and even left me a bottle of wine and welcome card as a housewarming gift on the counter before I moved in (When i moved, I cleaned really well then requested a move out walk through with maintenance, and got my entire deposit back about 30 days from my lease end date by mail) l I feel they were fair with me and maintenance came quickly-usually same day- when I had any issues. Frank was very professional, friendly, funny, and helped me out several times. The house I lived in had owners who were hesitant or unavailable to approve a repair (or spend the money to do things properly) unfortunately, so when there was a issue once with a leak that was going into my neighbors apt, I had to wait weeks while the two hashed out a solution, which sucked because I really couldnt use a sink, but that wasnt really Frontiers fault and it was during the pandemic so, alls forgiven. In fact, Frontier maintenance really took care of me, The only real issue I had with them was when i first moved in, agent said I would have to provide my own window ac units,, but no worries, that maintenance would install them for me if I put in a request online. I did that but was then billed 70 dollars the next month on top of my rent? The showing agent never said "FOR FREE", but definitely talked like because I had to provide my own air, they would hook me up by installing them for me. Also no mention of a price was brought up by her or when i requested the installation online. Why would I not be able to approve the amount they were charging if there is a fee? lol I would have just done it myself. They could have charged me anything! When i saw that my rent was 70 more, I called and left a message asking why I was charged, and no one ever called me back. I had to really dig to find out what the xtra money was even for by clicking on a bunch of tabs, it was not evident on main screen at all. I didnt make a big issue about it because my rent was cheap, so I dropped it and paid the bill, but make sure if maintenance is coming out to do move in stuff, clarify and ask before you assume anything is included or free! read more

I gave 30 day notice almost 30 days ago. I have left multiple emails, voicemails, and texts (including a maintenance report) to get someone to set up walk through and tell us next steps. I have not heard back. So unprofessional. Even though we are leaving the apartment better than we received it, I am concerned about getting my security deposit back. On top of this, they once left us with a leaking ceiling for about a month before they sent someone out. read more

Always a pain to get ahold of, never answer their phone. Been trying to get ahold of them to print new keys since Monday and haven't heard anything back. I shouldn't have to leave a voice mail if I have called everyday for the past week. read more

If I could give 0 stars I would! This company has been nothing but awful! They have the worst communication and customer service. It takes weeks on end to get any help. They are a money hungry company and do not care for their tenants at all! Do NOT rent from them! read more

they never answer the phone. add charges and will not respond to removing charges that don't apply.

This is overdue. I'm Steve K and Live in Spencer Creek Apartments. I want to recognize the team here, Manager Candice and the Maintenance team. Candice does a fantastic job with her management responsibilities. She has worked hard keeping our home life living here a great experience. Our first maintenance team are hard working and responsible addressing our needs in a timely manner. During our unusual early January snowstorm and after preliminary drive snow removal done she had a worker back onsite with specialized equipment and cleared the majority of snow and ice buildup including our valued parking spots. With our drives cleared as well as our sidewalks, all residents living here became quickly mobile. For this again I thank Candice, our maintenance team for making this happen! They are appreciated. We are in great hand! Steve K read more

I wish I could give less than one star. We scheduled a viewing for an apartment on Saturday morning. We used the automated texting system to confirm our details and time slot. When we arrived at the apartment, there was no one there. We tried calling the office and our assigned agent through Frontier with no answer. We left a voicemail and emailed to ask again where our agent was. There was no response. My husband took off work, and we drove 30 minutes out of our way to see the apartment, but we were unable to view it because of the unprofessional staff and disorganized scheduling system. read more

Frontier Property Management - Confirmation - Property Management Near Me - Saint Louis, Missouri

This company calls itself christian based, that's a laugh. They just want money! People are out here struggling and trying to live and they are so hard on you and show no christian mercy or grace. You probably want to not even bother with them! Their expectations are too high for people that are just trying to make it in these day and times! Don't waste your time! And the office staff is rude!!! read more

RENTERS BEWARE!!! Do you like sewers that up in the basement? Do you like leaks that cause mold in the ceiling and are not fixed? Do you like mice and roaches? If you do not like these things then do NOT rent from Frontier. Renting from Frontier was the worst mistake and 5 months of living on one of their properties that had several health code violations, which let us out of our lease early. Frontier moved us into a house that had a broken sewer line, so every time it rained the sewer backed up with sewage into the basement. If it rained very hard the basement would fill up with an inch of water. The maintenance men never properly clean up the sewage, so the whole house smelled of sewer and no one at Frontier seemed to care. Then with all of the moisture in the basement there was mold and mildew growing everywhere. We were very worried for our health with having to breathe mold and sewage through the vents everyday with our 5 month stay at 4253 Schiller Place. To top it all of... we also had a mouse infestation. The day of the lease signing we cleaned the house and found mouse poop under the kitchen sink and a pest repeller in the wall. We contacted maintenance to see if the mouse problem had been taken care of, but heard no response. Then five months later we had a mice infestation in every room of the house and our furniture. Frontier must have known about the mouse problem before we moved in because of the pest repeller that was in the wall, but they let us move in anyway. From renter to renter, do not rent from this company! It was the worst mistake renting from Frontier. Now that my family is all moved out from Frontier's property, we can enjoy renting again from a great and organized company. If you need assistance dealing with Frontier please call the Non-Profit St. Louis Equal Housing Project for free legal advise (314) 534-5800 read more

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I had a very disappointing experience with Frontier. They were a no-show for a scheduled (and confirmed) viewing of one of their properties, and they have not responded to any of my emails, phone calls or text messages. Very unprofessional. I do not recommend scheduling viewings for any of their properties, and I certainly would not trust them to manage a property. (After doing additional research about Frontier, I am so very thankful I did not sign a lease with them. It appears that their trademark silence also applies to maintenance requests. I feel like I've dodged a bullet.) read more

HORRIBLE EXPERIENCE!!! Borderline criminal activity. They charge you when you move out for repairs on stuff that was already broken and in bad condition when you moved in! They conveniently didn't have a move-in checklist so they said the damages were out responsibility. We provided them photos we took the day we moved in to prove the carpet was already bad, the blinds were ALL broken and there were holes in the door. Rather than admit they were wrong, they cut off communication & said to pay the $1,000 or they would send us to collections! DO NOT rent from them! read more

This company managed the apartments I used to live in, White House Apartments on Lindell. Do not live here. Squatters lived in the basement for weeks before the management did anything. The roof leaks and nobody came to fix it despite the many calls to maintenance. Additionally, all of the windows are so old and let cold air leak in which made my electric bill very high. Everyone's keys worked on everyone's doors. This place is not worth the continually rising rent they charge. read more

If you want to live four months of your year lease with a leaky ceiling, this is the company for you. If you want to dust the top of one of your cabinets (yes, like the ones that are mounted to your wall that you put your dishes in) and have it fall directly off of the wall and almost kill you, THIS is the company for you. If you want to be promised (I still have the email) reciprocity for the leaky roof only to get a twenty-five dollar QT card (instead of the several months off rent you were guranteed) this is the company for you. If you want one of your friends to almost die by almost falling off of the third story balcony because if shotty railing, this is the company for you. And after all of these things if you want to be told you should get your entire deposit back, only to have a couple hundred dollars removed with no real explanation, sign up for Frontier Properties. They will gladly take advantage of your kind nature, promise you things they won't pull through on, and expect you to talk to a roofing company they hired to get their roof/ceiling fixed. I would rather live on a park bench then rent from this company ever again. At least the park bench is exactly what it's supposed to be and isn't masquerading as a home. read more

Do NOT rent from Frontier. We lived in one of their apartments for 3 months until I had to move out due to a severe sinus infection from black mold. It was all over the apartment and when we were moving out, we noticed nails that were in the wall for 3 months had completely rusted. Our contact for the apartment was literally a 20 year old who rarely returned e-mails or phone calls. The heat didn't work at all in my bedroom despite the high bill. Someone came to assess the mold situation maybe once, and nothing was ever done. I am almost certain they just paint over the black mold and continue renting the apartment to new people. They eventually let us out of the lease and returned our deposit after weeks of back and forth. Do NOT rent from Frontier. read more

Horrible! hired them to manage my investment properties they never return your calls or e mails and they didnt' even know a tenant didnt' pay rent and ended up filing for eviction 2 months later.... then the house sat on the market 7 months they could not rent it out when everything else got rented out in the market within 30-60 days they also have hard time passing city inspections and keep failing and took average 3 months to pass inspection to get COO. At the end they just flat out stopped returning my calls and e-mails and i had to find someone else to manage my properties. They also did maintenance work without notifying me and charged me thousands of dollars at turnover one of the worst property mgmt company experience. Half the time i call and get someone on the phone they have no idea what's going on with tenants, rent collection leasing status or eviction process. read more

The absolute worst. Avoid like the plague. A friend of mine informed me a month and a half ago that she was leaving her gorgeous dream apartment two blocks east of South Grand, and that if I wanted it, she'd tell her landlord to hold it for me. Her place was incredible, a two-bedroom wonderland of high ceilings and full amenities, located within walking distance of Mokabe's, Dunaway Books, Tower Grove Park, and basically everything else one could want but a few minutes away. I thereby contacted the company in question, and they confirmed that as long as I had the deposit available by mid-April, they would make sure no one else could move in. They seemed pleased that they wouldn't have to advertise it, and expressed gratitude at my interest. I thus set about making arrangements to escape the utilitarian hovel where I've resided for the last ten years, and began daydreaming about how I was going to outfit my gorgeous new place in Megan-Ellyia Green's ward. However, further communication with the firm was akin to pulling teeth, sometimes going weeks without a response, and even after I wrote to inform them that I had the deposit ready and could move in at any time, I heard nothing at all. Alas, I called them again today to get an update, and was informed that they had just blithely handed it off to someone else who had been vying with another person for a property down the street. The agent in question, whom I had spoken to four weeks ago and who had set everything in motion, expressed total indifference to this fact, a callous disregard that betrayed its being business as usual. No big deal--you're cool to stay put, right? Forget everything we said; you got scooped, son. Sorry not sorry. Fuck Frontier Property Management. Don't ever give them a dime. Bastards. read more

Terrible - look elsewhere. There were bugs everywhere, the building smelled like smoke from my downstairs neighbor, my neighbor had keys to my apartment and let himself in to look for a leak that was dripping into his kitchen from the outside, and management did nothing. The walls had water damage, the ceilings had holes. I moved out as fast as I could, and (of course) they took the opportunity to claw back as much of the deposit as possible. You can do better! read more

I lived on Hartford st. in tower grove east for a year, and the entire experience was a nightmare. I was supposed to move in at the end of February, but when I got my things moved in and actually tried to spend my first night there, I realized it was freezing even though I had turned on the heat. I couldn't sleep there that night so I went to my partner's place. I had the gas company come out to check on it the next day: the man told me the gas had been turned off due to some dangerous appliance installation and if he were to turn on the gas then and there it would have probably killed me in my sleep. I was horrified and told Frontier that my lease was now void and I would walk away now if they didn't fix it. I couldn't actually live there until the second week in March because of this. I also had a problem with my power the first week, and noticed that the breakers in the the basement were not labeled at all, so I accidentally turned off my upstairs neighbors' power as well... When I walked upstairs to mention it to them, my new neighbor accosted me and screamed and cursed at me. I was terrified. It was a simple fix, the power company came out and fixed it about an hour later, but I was shaking in my new apartment because I was afraid for my physical safety. Every time I called the office throughout the year I lived there, it was a new person who knew nothing about what was going on. The day I moved out and had my final "inspection", literally as soon as I left the threshold of the front door two sets of prospective tenants walked in to tour the place. I wanted to warn them... read more

This company has been a great help to me in many ways. Have used their services for several years for all sorts of repairs and also apartment remodeling. Workers are skilled and service is quick. All these years I have not had a complaint. read more

Very unpleasant and unprofessional treatment from your employees. The way how they act their customers is very rude. In my situation, the agent first didn't answer me to my calls after she said that she will call me about the offer. If I want to rent an apartment with your company I expect basic respect from your employes. My honest recommendation is avoiding the services of this company in great radius, even if you like the place this principles are the way how they work with they customers. read more

One star is way too high to give this HORRID property management company. This unprofessional, unresponsive, uncourteous, unbelievably bad company should not be legally allowed to operate in St. Louis anymore. Here is a small list of reasons why you should NEVER RENT FROM THIS COMPANY 1. We had a broken a/c unit upon moving in (in the middle of summer). We requested window units for our two bedroom apartment and were given ONE after weeks of trying to get a hold of these people. We were made to feel bad and like they had gone out of their way to help us. 2. Upon moving in the place was unacceptably dirty. Construction dust everywhere. A window actually fell in on us when we tried to open in. An entire double hung window. The work that was done to 2622 S Kingshighway was SLOPPY and probably not up to code. 3. Their "maintenance men" are incredibly unprofessional. Barely speak English. and have no idea what they are doing. They told me they did not want me reporting their company to the City of St. Louis because they were in fear of losing their jobs (because they know how awful their upper management is). 4. No one in their office EVER answers the phone. And when they do you are speaking to incompetent people who 9/10 times have no idea what they're talking about. They will tell you completely wrong answers and information. And when you do speak to someone who knows what they are talking about they don't apologize for the incompetence but rather argue with you about how competent their employees are. 5. I had a "property manager" cancel an appointment 5 minutes before it was supposed to happen. Only to be talked down to, never apologized to or given a reason for the cancellation. 6. After such incident I asked to speak to a manager or boss only to be spoken to EVEN worse and the man refused to give me anyone else's number. I am sure his boss would not like the review I had of his employees disgusting behavior. 7. The grounds of their properties are disgusting. Not up kept at all. Dog feces liters the back "lawn" which is really two feet of grass. Homeless people are constantly behind the building looking through the garbage. There are not enough parking spaces. The balconies on the building are practically falling off. There was a broken screen in the courtyard for the entire year we lived there. These people have to respect or regard for their tenants. 8. We were promised when we moved in that there were washers and dryers for use. There were not. Not until Six months after we moved in did they place one washer and dryer unit in the disgusting basement. Which should not have been legally considered a basement as there was no lock, no secure door and it was open to the elements. The basement was flooded for weeks with no fix or maintenance man in sight to fix it. 9. We asked to have our back entry door replaced for the entire time we lived in this unit (one year - truly too long). The current door was clearly unsafe and had been broken into before. They refused to let us put a new door on even when we offered to pay for it. Bottom line is this company is a disgrace to the St. Louis area and any renters. They are greedy, lazy, money hungry, pompous jerks who would never lift a finger to help any of their tenants even if it is a hazard to their safety and well being. I will be voicing my concerns to any and all who will listen - this company does not deserve to still be in business. read more

Incredible customer service! Veronica and Erica have always gone above and beyond to help their tenants however they can.Theresa is always so friendly and helpful when I call or email with any questions about my lease or any maintenance requests for my apartment. Everything is always handled in a timely manner. thank you! read more