Have no AC during a heat advisory, and emergency maintance has yet to reach out to me, although I…read moreput in the request nearly twenty four hours ago and have called the emergency hotline six times.

Great property management and restoration company. Very easy to work with and responds in a timely…read moremanner to all maintenance issues. They utilize a tenant portal so you can easily pay rents or request service without ever leaving your home!!!

This company was a mess to deal with. Our property manager was friendly at first but between her…read moreand the owner, they were not very willing to help us with issues our property had. We had 3 total gas leaks -- including one that we MOVED INTO, which the owner lied about resolving. We had to spend 2 weeks in a hotel, no reimbursement. The entire house (off Luckystone Ave) was in disrepair and nobody cares. It's a hazard and we are happy to be done with it & West End in its entirety.

Rented a home from them in Glendale. Awful experience. Rented the house from out of state. The home…read morewas Not maintained. Active gas leak when we moved in. Went on yo have 2 more gas leaks. I payed to clean up the backyard which was overgrown with weeds . Spent 700 dollars because there were snakes and it was unsafe for my dog. When I complained about the gas leak I was threatened with eviction. Ridiculous. Stay away from this company.

I currently live in the Temtor loft building. The apartments are nice overall , but the windows are…read moreso poor. I've been struggling with mold since I moved in last year and high electric bills because the windows have a hugThis is mold I clean off ONE window today at my unit . St. Louis real estate has lied about a window project that never happened. I've had two friends that lived in my building before with the SAME ISSUES . They think me running a humidifier will fix the problem but in reality they need to stop being cheap and purchase NEW windows for this guiding .i never refuse maintenance . I told them I cleaned the mold up for now and I'm not running a humidifier if they will not cover it in my bill. Do not let them fool you.

In addition to dealing with the constant crowds from the brewery downstairs, constant flooding in…read morethe basement, and issues with the fob not working during the winter...Temtor Lofts has issues with there windows. You will constantly have mildew and mold in your apartment. They always say they are working on the issue, but never tell you what is the issue. I am moving because I keep having health issues with me and both of my children. The amount of water that accumulates each day is beyond anything you could imagine. Also, your electric bill will be high because of the air that comes through the windows.

Daniella Bradford was AMAZING to work with!! Great communication with even better taste. Truly is a…read morestar!!

I do not think that this company can be trusted. Avenue's site states: "Low Fee Guarantee - We…read morematch any competing proposal fee for comparable service. We won't be beat on fees." Avenue does not keep its word. I was in talks with Avenue, as I was considering using them as property manager for my rental. Per the request of the Avenue employee I was speaking with, I sent him a leasing agreement I had with a competing property management company. I did this to see if Avenue would actually stand by their word and make good on their "low fee guarantee." After talking with me on the phone about it, the Avenue employee actually agreed with me that my lease with this other company was an "apples to apples" comparison with their own. However, he said that they would charge me more than the other company. In other words, they would not honor their own guarantee. They do not keep their word. Also, there are multiple fake positive reviews of this company. I'm 99% sure that some of these fake reviews were posted by their employees. I would advise staying away from this company.

I have worked with Amy Gordon at Hermann London for almost 10 years. She is my real estate agent…read moreand property manager. She is efficient and thorough with all of her transactions.. She is also empathetic and focuses on the business aspect of my rental properties as well as the tenant needs. She is always a helpful bridge to find solutions that work for the business and our tenants. She manages the tenants and renovations with an exceptional eye for detail. She can help you evaluate properties for investments with her knowledge and expertise being in that business personally. I would highly recommend her if you are looking for someone to manage your properties or needing an agent to sell/buy properties.

We have leased a beautiful house in Maryland Heights MO, from Hermann London for one year, and it…read morewas the greatest housing experience we've had. Our agent Amy had been highly communicative and listened to every thing we've had concerns of. she had been very professional and attentive. When we had maintenance requests, she'd promptly forward them to the leasing office to scheduled service. [Amy| continued to being very valuablel through out our moving in/ moving out process and always patient, kind and friendly to us no matter the day or time. We would love to lease our future home with Hermann London again THANK YOU!

I used AMOSO to rent my house when I was out of the country and I regret it. If you value the…read moreequity you have in your house, don't use them. They did a terrible job of maintaining the property. I always paid thousands in-between renters for fix-ups, but they neglected a leaky roof and rotting wood on the front porch that led to the need for costly repairs. They hired someone to do interior paint that seriously damaged my historic house by unintentionally spraying paint meant for the walls on the ceiling, windows, sinks, and hardwood floors. I didn't realize this until several months after the fact. They also admitted to me that they charge renters for services they don't provide - like changing the furnace air filter every few months. Once they sign you as a client, it is hard to get a return email or phone call when you need to speak with them.

Out of State Owner - Got Nothing but problems - When AMOSO asked to complete work paid for in…read moreadvance, they quit!1) Spent Tenant Deposit on Repairs - did not give to owner and did not separate from other funds.2) Was charged for mowing that did not get done until hired 3rd party to take photos to prove it was not done (a 6' vine on house and weeds over the knee shows was not done "last week").3) Charged us 10% markup to hire repair crew, then marked it up again when they hired their own subsidiary company to do the work.4) Let utilites get over $700 past due when they were supposed to pay the bills from available funds.5) Charged for repairs to outdoor handrail, they removed it and threw it away. We had to hire someone else to replace it to get occupancy permit approved.6) Left tenant repair requests go unfulfilled until tenant moved out (Broken window in door left for months after tenant reported, found to be boarded up at move out instead of repaired). Other tenant's complaint that stove was broken went without response for MONTHS. Wasn't until we stepped in as owners that it got resolved.7) When questions were raised about completeness of work, instead of offering to make good, they responded with accusations of poor manners to avoid having to do the work they were paid for (Ad Hominem, Tone Policing: Tone policing is an attack that focuses on the manner in which someone makes an argument, rather than on the argument itself.)I would be understanding if they said, look we have problems. However, they denied and refused to take ownership of their own problems until we put the houses up for sale and the realtor's photos showed the work was not done.

Do not rent from these people. They are extremely unprofessional and RUDE. I was renting an…read moreapartment with my boyfriend at the time and another roommate. The place was spacious but you can tell it was poor quality. The doors kept getting stuck, there was a huge leak in the ceiling our first week, and the neighbors are extremely loud. A few months into the lease, my ex and I broke up and we discussed our options of having him and the roommate take over the lease. Julie Rowe, our leasing agent, absolutely freaked out on me saying that she could not believe this was happening and that she had never had a tenant ask to move out and be taken off the lease before. I find this hard to believe as she seems to have been in the business for many years. I understand that it's quite inconvenient for a tenant to move out, but Julie was the most unprofessional person I have ever had the displeasure of working with. Julie asked inappropriate questions about my relationship, and suggested we just 'work things out'. I was in disbelief at the audacity for her to place her opinion on my relationship and my comfort level of living in such a terrible situation. After making my case with her, she allowed my two roommates to reapply for the apartment so they could qualify to take over the lease. After a few days she emailed me to say she would allow it and I felt temporary relief that I could finally move out and secure a much more comfortable living space away from the tense environment I shared with an EX. However, that did not happen. Julie lacks proper communication and empathy. I drafted an amendment to remove me from the lease so that my ex and our roommate could take it over, and I applied for a new apartment. Julie, again, freaked out on me and sent me a truly nasty email saying she wouldn't let me off the lease even though she had previously approved it. The apartment I had applied for was not going to allow me to live there while on another lease, but after I showed them the emails from Julie and how difficult she is to work with, they understood my situation and approved me with a cosigner. Again, I understand that tenants should definitely try and finish out their lease, but unfortunately life does NOT always go according to plan and things do change. This company has no sense of empathy or willingness to understand complicated situations nor are they helpful in any way. I suggest NEVER renting from these people unless you want to be belittled.

Just only good reviews, particularly kudos to Julie Rowe. I have rented from Failoni Consultants…read morefor over 3 years and have been consistently pleased and satisfied with my relationship as a renter. Any concerns have been addressed and rectified in a timely manner. They are professional and also quite gracious regarding my needs. They work with you on any issues that might arise as a renter. I have only the highest level of praise for them.