Not only am I changing Dr.'s, I'm changing practices altogether. Dr Melkonian (and assistants) has the worst followup of any Dr. I've ever seen. Failed to call in my prescriptions not once, but twice. Apparently didn't take thorough notes at my appointment because she wants me to come back in to verify some extremely basic information. I've been a patient of Silver Falls for several years. Dr. Desmond was fantastic, it's a shame he moved. If this is the type of care the practice promotes, then it is definitely not the place for me! read more

I give this business (run like one rather than a medical facility) 0 stars. When they were on Commercial St., I received terrific skin care. Ever since the move to the new location on 13th St., the care has gone from medical to "I just want your money." I can't afford my 6 months cancer checks, which used to be listed as preventative and was covered by insurance. Now I only visit once per year and it costs me anywhere from $200 to $300, just for a skin check. The skin check procedure lasts about 3 minutes. I do not feel the care I used to feel. I do not feel like I'm in good hands. I do not feel my life has any value other than monetary to this business. read more

Horrible unethical business practices. I have never in 20 years had issues with a business like this. I was told insurance would cover the cost of the services they are going to provide by one of their staff. Little did I know that they racked up a 1500.00 bill over three sessions then said insurance won't pay. When I called there business office (5 times) they tried to "cut a deal with me to $450.00". How unethical!!! I am shocked they have not been in trouble with insurance companies for this type of behavior. This is not ok Business like this are the reason for health care issues continue to exhaust. I advise anyone seeking out care to go somewhere else that has policies that protect the patients and doesn't drive our insurance companies out of business. They are unable to identify policies and seem to use the "good old boy business practices". Business practices such as this are discriminatory and unacceptable! read more

Very impressed! I had never been to a dermatologist before and had no idea what to expect. Dr. Thomas and his nurse Joanna were great. I was so impressed at how friendly, yet professional they were. They make a great team and obviously enjoy working together, which made me feel very comfortable and at ease from start to finish. Thank you for a great experience! read more

Horrible service, and wrong diagnosis for me for my lips. Ended up going to OHSU. I also had my twins go for a couple wart removals and they charged over $900. I will never go back. read more

The scheduling department is the pits. Doctors don't return calls. All show and no performance. Need to clean up their act.

Saw esthetician for red spider veins and dots, she was excellent and blasted a majority of them away, my hubby even got rid of those purple veins on side of his nose! Shes amazing and reasonably priced read more

I have been going to Silverfalls Dermatology for over 8 years. I drive in from the coast and will continue. I have nothing but high esteem for both Dr. Young and his skilled dermatology team. Dr. Young takes his time and explains what procedures need to be done in understandable and down to earth terms. read more

The staff here is super friendly. The new location is very nice and clean. I requested a female doctor and got an appointment with Dr. Snyder pretty quickly, she was very sweet, funny, and warm. It made what I expected to be an uneasy and awkward visit very comfortable and even fun. I also have been here previously to get a mole removed from my lip, it healed quickly with no scar at all. They used whatever object it is that kind of burns it off. Painless. I would recommend this dermatology office. I don't know how anyone could have given it a negative review. read more

I can't speak for the organization as a whole, but with regard to the Salem office: In 2 years time the staff have always been outstanding. Simple and quick check-in process, friendly and personable, highly professional and proficient. Waiting room times are more than reasonable. Typically no more than 5-15 minutes. I can't speak in regard to all of the doctors. The first one I had at this location was very marginal/typical of what I've learned to expect (who is no longer with them), however, Dr. Blattner is the first doctor I've had in over 25 years combating a chronic, debilitating, condition that has proven to genuinely care about my well being. Both physical and empathetic of the psychological impact my condition has on my life. He has made tremendous, life changing, progress in my treatment with a long term plan in place and continues to advocate for me. Working with pharma reps to ensure the medication I require is always available, calling after hours and on his days off from his personal cell in order to keep me informed and monitor my progress... as well as double booking his schedule to ensure my medication is administered exactly when needed. Everything you would hope for in a Dr.... but in my 48 years... it's the first one I've ever met that doesn't just, de facto, "process" patients, is genuinely happy for the improvements in my quality of life and is willing to do whatever is necessary to tailor and ensure the treatment I'm receiving are to my maximum benefit. In just the few months time since Dr. Blattner took over my care my entire life has changed. Both professionally as well as on the home front. For those battling long term chronic debilitating conditions similar to mine... I think you will understand when I say how much it means to have hope and quality of life restored. read more

Surprisingly, I have never been to a dermatologist. After friendly pestering from a derm friend, I went to Silver Falls Dermatology. Overall, the front office staff was pleasant and the paperwork was as expected. The physician was young and personable. He/she screened my body, found no concerns, and stated I had a few cherry angiomas on my chest. Being a physical therapist, I asked for a bit more education and learned it was a normal part of aging and of no concern. The physician said, "want me to take care of it?" He/she briefly showed me the cauterizing tool and said it would take a few seconds. I thought...."hmmmm no real concern, only takes a few seconds...WHY NOT?!" So the patient education, discussion regarding treatment, and the actual treatment possibly took 60-90". I DID sign the Consent to Treatment electronically and consented to the cauterizing, but was NEVER prepared for the bill I received. $30 copay + $644 for the 60-90" to cauterize a cherry angioma. I have spoke multiple times with billing, sent to possibly modify charges, and subsequently sent to a manager/supervisor where it still sits 4 weeks later. They even told me I consented to the insurance charge during the visit, which is completely false. Similar to the FO staff, the billing department is pleasant, but cannot comprehend a $644 charge for such a simple and minimally demanding procedure. I can only hope to one day find a position that reimburses at such a ridiculous rate. "What are you wanting from this inquiry?"-billing department. I'd like them to understand some professions are not reimbursed at $644/minute for a simple procedure that the individual was unaware of the possible charge. read more

I just saw Dr Johnson and had a great experience. I heard good things about this group and recently switched from the other group in town. He was very personable and knowledgeable. I would highly recommend going to see him or this office for any type of skin issues. Thanks, Dr Johnson! read more

Yesterday my husband sliced open his thumb while working. Because he had cancerous growths taken care of at this office, we stopped there rather than going to E.R. Without an appointment, they were understanding and generously got him in within 15 minutes to quickly give him stitches. Everyone was caring and helpful. We are grateful for the ease and kindness we experienced. Many thanks. read more

I love this office and the staff. I have a history of skin cancer and I want to know I am seeing the best doctors. I have to be seen every three months and these doctors don't mess around guessing on a diagnosis. Any time my doctor has a question she always gets a second or third opinion from one other doctors. They are never to busy to drop what they are doing to help a patient feel they are number one. I really feel safe putting my life in the hands of any doctor at Silver Falls Dermatology. Thanks so much for all you do and for saving my life. read more

I was not pleased at all with the outcome of this visit. I went in for an overall checkup and they decided they wanted to bi-opsy a mole on my chest, which sounded good at the time. The procedure left me with a scar larger than a quarter and it took almost three months to heal, the mole was about the size of a very small shirt button.The even better part was receiving a bill from them for over $400 dollars for this procedure when I was originally told that they checked my insurance an it would only cost me $70 out of pocket. Then when I asked Laura in their billing dept for a payment plan on this they turned me into collections. I would never go back or recommend them to anyone. read more

I am so thankful for the great care I continue to receive at Silver Falls Dermatology. Doctors have worked hard to successfully get my psoriasis under control. I am forever indebted to the amazing doctors and staff for their sincere care. read more

My previous Gresham dermatologist retired and sold his business to Silver Falls. He was very encouraging about the new group. However, I do not believe he was told that there would primarily be Nurse Practitioners working at the Gresham office and that each time you went, you most likely would see someone new. It seems every time I go (about every 6 months) there is a new NP or Dr there. I do not like seeing someone different every time. I feel it is important to have the same Dr every time - they become more familiar with my specific issues and needs. The last time I went, I had a biopsy on a spot they had previously frozen TWICE! The second time, it never healed - I had a scab for 6+ months. I was told I'd hear from them in 2 weeks about the biopsy. After 3 weeks, I called them and had to leave a message for them to call me. They called the next morning while I was on a run so I asked they call again in 10 min. I had to call them 2 hours later and was told the medical assistant would call me ASAP. Another hour later, she called and said there were no results, but I should hear something the next week. FOUR weeks after the biopsy (my insurance has already been billed, so I know the results were available sooner), I get a call that I need MOHS surgery. I cannot have this done in Gresham until sometime in July - 6 weeks later??! And I will be out of town :( I could go to Salem office or OHSU. So I hope I can get into OHSU sooner. OHSU calls today and earliest is July, since I will be out of town, I decide to wait until August. But then remember I have a race 2 days later. So I call Silver Falls again to see when I might be able to go to Salem. Once again, I must leave a message for them to call me back. OVER ONE HOUR LATER, I still have no return call!! I call them - AMAZING! I get through! It is very frustrating to have to leave messages and it takes forever (if ever) for them to call back and to never see the same doctor (or even Nurse Practitioner) twice if you use the Gresham office. I certainly hope they decide that the patients are more important than cramming everyone in every where from Salem to Longview. WA. This is not good consumer or patient relations it is only good for the bottom line ($$$). If there is ONE good dermatologist in Gresham, please let me know! read more

I had a melanoma in 2011 and was treated by a general surgeon, who recommended quarterly follow-up with a dermatologist. I chose Silver Falls, and I have never been sorry. I can request to see who I want to see. I can get in quickly if I need to. They are respectful of my time and my privacy. Most importantly, they are top notch at what they do. All of them. I saw Dr. Young my first two years, then switched to a mid-level provider who was just as experienced in assessing my skin for abnormalities. If he saw something unusual, he brought the doctor in right away. Very smart use of expertise. I feel fortunate to have these professionals in the mid-valley and would not hesitate to recommend them. read more

Dr. Pittman and his staff are wonderful!! I had a procedure done on each leg and they made sure I was comfortable before they started (I am hypersensitive to pain). I did not feel anything during the procedures done on 2 different days. I wasn't sure about one leg after a few days so called the after hours number and received a call back in less than 30 minutes. They even called me on their next business day to see how I was doing. I would definitely recomnend them. read more

10-3-2018 I have been going to Silver Falls Dermatology in Salem, OR for the past 30 years & highly recommend it. At present, I am seeing Dr. Young but have seen other doctors in the past & they are all very good. I have multiple skin issues & Dr. Young always goes straight to the problem & has always fixed it for me or is currently working to fix my issues. Dr. Young has always made sure to know my medical history, my allergies, etc. to give me the best care - (for example): I recently had a hip replacement & Dr. Young wanted to make sure I was on an antibiotic due to the replacement before he was to remove a mole - this surprised me that he picked up on that right away becuz it was something important that I hadn't thought about. This clinic has always treated me like I was the only patient they were seeing at the time, they are very friendly & want to make sure I am taken care of. I would not go anywhere else. read more

My OB-GYN referred me to Silver Falls after the previous Dermatologist that she worked with retired and sold the practice. I am 36-weeks pregnant currently. At 32-weeks I broke-out in an intensely itchy rash/blisters that would wake me up at night and keep me up for hours. My doctor referred me to Silver Falls, and called them, asking them to follow up with me immediately. At that time, they told my doctor they had an opening at the Gresham location the following Monday. However, they never followed up with me, and when I called them the following day, they told me that the next available appointment in Gresham wasn't for 3 weeks, because the doctor only comes to Gresham once a month. But if I wanted to drive to Woodburn or, even better, Salem, they could get me in 2 weeks. I booked the appointment in Gresham as it's close to work/home. After about 2 weeks, the itchy, rash and blisters have cleared up, leaving only some very dry/cracked skin that seems to be healing with moisturizer and time. So I called to cancel my appointment, and strangely enough my appointment had already previously been cancelled somehow. I'm certainly glad that I hadn't planned on going still... I have not even been into or used Silver Falls Dermatology's services yet (nor will I ever), and I would not recommend them. Especially for any urgent needs. They do not communicate, and their doctors are apparently spread far too thin between the five locations. After informing my OB-GYN of all of the hassle, she has decided to find a different dermatologist to refer her patients to. read more

I went to Silver Falls and the helpful staff contacted my insurance company and I had no out of pocket expenses and a great experience. Thanks Dr Young read more

Nice people. Doctor was a young rookie, not a real MD, just a PA. I was seen several times, given four different salves for a facial rash and six months later, I still have it. ON MY FACE !!!! Most of the providers are not MD's. If you have no choice but to go there, only see Dr Young. I have moved on to another clinic, and wont be returning to this clinic. read more

I heavily researched local dermatologists online. I came across Karla Snider at Silver Falls Dermatology, I called a few days ago and made an appointment. The office staff was extremely friendly. I filled out the paperwork and was called into the office in less than 10 minutes. I was seen immediately once on the office. Dr. Snider and her assistant were extremely friendly, personable, and knowledgeable. They also had a great sense of humor, which I loved. My husband is on the phone with them right now and making an appointment for himself. I would recommend them to everyone. This is the best medical experience I've ever had, and I've had a lot. read more

This place deserves every negative review you see. I was not happy with my experience at Silver falls and its too much of a process to go into a long review. Just stay away. They are practicing fraud. Look it up...every one of the so called Doctors you see in their many clinics are actually not board certified dermatologist. Only one person on staff is even a board certified dermatologist. The rest are in training as interns or PA's right out of school. They mislead you into thinking they are Doctors, but they are not. They have a ton of locations and only care about money and not quality. You will not get good treatments here. In fact, you might even be hurt worse then if you had not gone at all, as in my case. I had a terrible outcome and I am very angry. read more

I called to verify they had a ZO product I wanted to try. After waiting on hold for 10 minutes and waiting again while they checked for the product, I was told they did have it and to come to the second floor. I asked if they were open from noon-1:00 and was told yes. I used my lunch hour to drive there, went to the second floor, but no one was there. I waited for 5ish minutes and went downstairs. The receptions on the first floor said someone should be up there so I went back upstairs. Someone on her lunch break happened to walk through reception and got the product. She let me know a few times she was already clocked out for lunch. She had me take the product, not a prescription product by the way, to the first floor to pay. The receptionist on the first floor and to dig around for the price, then said I would need to register as a patient before I could purchase the product. This was a ridiculous waste of time. I did not want to register as a patient, I simply wanted to purchase an over the counter product. read more

I'm actually writing about the Gresham location. My husband visited first and had a pleasant experience. We then made an appointment for both our sons. We thought our son had a wart on his leg, after the PA did some freezing (very painful for our son) he decided it wasn't a wart but something different. He removed it entirely and did stitches, that cost us $69. Our other son had a wart on the heel of his hand. My son refused the freezing (after watching his brother) so the PA did some scraping and applied a topical ointment. We did this treatment two more times (each appointment about 5 minutes) and I just received a bill for $205 after insurance paid their portion! I find this outrageous for applying "Compound W." Lesson learned, make sure you're very aware of the charges before treatment, even if it's something simple. My "Spidey senses" were tingling, I shouldn't have ignored them. I inquired about the charge and they said there was nothing they could do. read more

One star for diagnosing my rash, but no stars for the procedure they did on me. of I went in for a rash on my face and had a good diagnose from the doctor that day for it. I also had a small raised piece of dry flaky skin on the left side of my breast and asked the doctor to take a look at it while I was there. The doctor said he could take a small scraping of it and have it tested to make sure there wasn't a problem with it. A few days later I took the bandage off and it looked like I had a chunk of skin missing and it look like I should have had stitches. I was right he took a big chunk out without stitching it and I was left with a wide open red bulging scar that looks very bad. Months went by and I was hoping it would get better and it didn't. I left an email complaining of this big scar I was left with. I received a phone call from the office after the email and they wanted me to come in so they could take a peek at it. Because they wanted to take a look at the scar they created I felt like I wouldn't be charged for it---wrong---. They didn't take a copay from me which they usually ask for upfront which made me believe it was for their benefit and I wasn't going to be charged a copay. Once in the office the doctor that was helping me was nice he agreed it was a large scar, but he needed to have the head doctor look at it. I felt like the head doctor was very rude to me. This doctor told me I had a keloid and these are usually rare and a small percentage of people are susceptible to these and said I'm that small percent and nothing they can do about it. Well after talking back and forth with him I told him I have other scars on my body that don't look like this and he said keloids only happen in that specific spot What!!!!. The doctor asked if I wanted to go to a cosmetic surgeon they work with close by and said it could look worse if I got anything done to it. Later that week the doctor had the cosmetic office call and make an appointment with me. In the meantime I got a bill in the mail from charging for the visit when they wanted to take a peek at it and insult me. I looked up keloids on the net and discovered they can happen anywhere on the body and if a person is susceptible to them they will have them other places that have scars. I can tell you I'm not susceptible to keloids and it is a wide open scar. The doctor tried to convince me that day it was a keloid and it wasn't their fault. I have cancelled my appointment with their cosmetic surgeon that they said they worked with and I'm going to a different cosmetic surgeon for another opinion because I don't want to get another unexpected bill for something that was their fault in the first place. My regular doctor agrees with me and said it was an open scar that heal wide open and it can be fixed. The office also told me I signed something when I became their patient that states there might be some scarring to some procedures. I have to say this is an unacceptable scar way to big for just a scraping. Thank god I have before and after photos of that side of me. So all I was wanting was to have it fixed without me having to pay for their mistake .With numerous emails and phone calls they still act like- oh well to bad for you. so now I will be seeking a few more doctors opinions and I will have to take it from there. So beware this outfit will not take responsibility for something they did wrong...... I was wondering if anyone else has had a problem like this with silver falls dermatology? read more

OMG ... SAVE YOUR $$$, your Sanity, your Skin & your Life... Go to your PCP. So I have had a rash on my chest for months. The first time I went in they asked me if I was self-harming myself and didn't give me anything to help but said come back if it doesn't get better. So months later I go back. They say 'oh, you have a rash"... duh. I ask for causes, they say "I don't know, maybe something in the air". helpful (not). So, they suggest Elidel as a cream, and I say "I have Elidel and it isn't helping" and they tell me I don't know what I am talking about. So I ask for a referral to a specialist, and the 1st year Resident states says "Why? They trained me. I know everything they know". ???? So, a week later, after nothing helpful, they call me and state that the pharmacy wont fill the prescription for the Elidel (which I didn't want) but that I could pay for it out of pocket? ???? And they say they have no other suggestions, but maybe to peruse over the counter offerings at Fred Meyer. So, I go to my primary care doc, and he takes one look at me and says "I think you might have cancer". You can make up your own mind.... read more