I try to be fair when leaving reviews, but this experience with Buick GMC of Brooksville left me…read moredisappointed. Before visiting, I had both phone and email communication and was very clear that I didn't want to make an hour-long drive unless we were reasonably close on price. I was reassured that we were, especially given it was the last day of the month and quarter and that they would be willing to work with me. When I arrived, the person I had been communicating with wasn't even there, and the sales team had no awareness of our prior conversation. I had to explain everything again from the beginning. I also made it clear I wanted to discuss numbers before test driving to ensure we were aligned. The numbers presented were not close to what had been implied. The out-the-door price I expected to be around $62,000 was significantly higher. The sales manager even verbally suggested a lower number in person, only for that number to change again after I left, increasing by nearly $2,000. To their credit, everyone was polite, but the overall process felt disorganized and inconsistent. I understand negotiation is part of buying a vehicle, but clear communication and transparency matter, especially when someone is traveling a significant distance based on what they've been told. I would recommend getting firm, written numbers before making the trip to Buick GMC of Brooksville.

I took my car to Brooksville GMC to repair engine damage caused by a rodent. The Service Advisor…read moredidn't contact me with any updates for the first four days. I had to call in, wait on hold, be transferred to different departments, and had to leave voicemails. The advisor would tell me when the repairs would be complete. That would be followed up with another delay in the repairs being finished. (Parts being shipped, mechanics couldn't complete a repair, etc.) The final kick in the head came when I picked up the car. I was charged for several items I did not approve. Since my Advisor was unavailable, I spoke to another Advisor. He called my Advisor, and I was told the charges were correct. A Supervisor got involved. He was unwilling to discuss the extra charges. The bottom line is that I should just pay the bill. If it's on the invoice, then it's correct. There is no opportunity to question Brooksville GMC. Padding an invoice seems to be standard practice. Nobody at the dealership seemed surprised that a customer was complaining about over-charges. Obviously, enough new customers are coming in the doors that Brookville GMC can treat their customers poorly and expect they'll just suck it up.

UPDATE: ironically even though the "owner claimed was removed from their harassing marketing lists…read moreI still as of today 4/10/2026 receive regular email communications. I'm not sure why they continue to reach out but ID LIKE TO BE LEFT ALONE PLEASE!!! As someone who has purchased a lot of vehicles over the years, Maus Nissan of Brooksville I can confidently say is the worst dealership I have ever dealt with bar none. In 2023 I went to this dealership and purchased a 2022 Chevrolet Camaro 2LT. What drew me to this vehicle was the competitive price listed online, so a couple of friends and I went to go see it. I brought my trade and sat down with a sales person. After I test drove the car I told him I wanted to move forward. After letting someone else demo the car in front of me while they had my approval in hand and after a few hours i reluctantly decided to move forward. Once I got into finance I was pressured into purchasing an extended warranty that I did not want in order to get a rate I more than qualified before. The whole car buying experience was stressful from the start, and you would think that would be the end of it. But no, they manage to make it worse. Within 30 days I sold the vehicle because I was not satisfied with its condition. Regardless of warranty, with how poorly I was treated I wanted nothing to do with this dealer. So I traded the car in and had to still return to get my extended warranty refunded. Fortunately that was the least stressful part of my whole interaction with them. The reason why I am writing this review is because since this purchase I have received non stop calls, text messages, and emails from people at this dealership. FOR YEARS even though I do not own the car that I purchased from them and after several times telling whoever called me to leave me alone the calls persist. The number is blocked, yet I constantly receive voicemails still. I hope whoever at Maus Nissan reading this removed my name from whatever list it is on. I am tired of being harassed. Don't ever go to this dealer, and if you unfortunately do you may need a new number and email in order to be left alone.

Great waiting area. Refreshments…read more Clean bathrooms Greeting staff very knowledgeable. Wait times on a Saturday morning acceptable.

Five stars does not give these folks enough credit. First and foremost, never felt we were being…read morepressured , cordial introduction and then we got down to business We wanted a vehicle that we knew was not in stock. Sales expert John,searched many dealers to find an exact match. John got in his car and brought it back while updating us on when we needed to arrive. At the same time he was coordinating with the inside team to align prep for delivery and making sure all documents were ready upon our arrival. The price was quite competitive and we were pleased with some discounts we were unaware of. We were quickly adopted and felt like we were part of a new family. We'll be back for sure!

I went there and the salesman Mike was great. I told him the amount I was willing to spend. And…read morewhat I wasn't willing to spend. And we went for a test drive in An "ADVERTISED" $36,000 truck. I loved it. I told him I wanted 10 grand from my trade. And I said if they can offer me 10 let's do it. Or let's not waste each other's time if we can't! Because I'm going down the road to GMC. They offered me 5000 for my trade at the start. And then they said: they did everything they could to keep me there. I said ( I wanted 10 for my car from the beginning and I told you that) and if you give me 10k for mine? I'll buy your truck for $36k The Manager, (Brandon) was a complete ASSHOLE from the get go! Offering me this and that. I said. I told you 10k for mine or no deal from the start. As I didn't wanna waste anyone's time. We got to 9600k on my trade and he was still at 36,400 on his. I said you are gonna lose this deal for $800.00?!? He ( Brandon ) said you are gonna lose this truck for $800.00?!? I said: yeah, I told you from the beginning I want 10 grand for my trade-in and you tried robbing me from the start! And the advertise price of said truck was $36,395 with a line through it. ( see attached pics ) And when I sat down with them, they added 1200 for this, and 400 that.thats called (BAIT AND SWITCH) and that's illegal. Especially on top of the advertised price. I shook the salesman's hand, told him thank you for his time. And I told him his boss. (Brandon) was An asshole! I said, give me my key, And I walked out! I will never do business with them again! I would stay clear of this place! And definitely stay way from Brandon. He'll try to rob you faster than one of these crack heads on the corner!

We went to Register Chevrolet on 2/9/26 to look at a 2026 Silverado…read more We met with a salesman named Nick, reviewed a truck we liked, and had both of our trade-ins evaluated. We were presented with a worksheet showing numbers that worked for us. Nick said the next step was completing a credit application. After our credit was run, Nick returned and said they had "made a mistake" on the worksheet and that one of our trades hadn't been listed properly -- meaning they could no longer honor the deal. No manager came out. No real explanation. No attempt to resolve it. Running a customer's credit before verifying deal accuracy is unacceptable. Credit pulls affect your financial profile, and that should never happen unless the dealership is confident in the numbers they present. This felt misleading and extremely unprofessional. If there was an error, it should have been caught before pulling credit. Be cautious -- this experience left us feeling like our credit was used as leverage after the fact. Not how business should be done.

I went to north Florida on 03/26/2026 and 503 miles. I used cruise control except in small towns…read more Never drove over 65 the entire trip. My gas mileage was 37.7. I was in shock. Around town I average 32 mpg. This is fantastic.

Buyer Beware, my bad for thinking this business and the owner Charity had morals. If you get work…read moredone from her mechanic shop and they get the parts , ask to see the part and then look it up. Was told by Charity my battery was being delivered from Auto zone, part of the 2 hour wait. Turns out it is an Electro battery, a mom and pop place out of St Pete Florida. Battery didn't even last a year. Was left stranded two nights ago, got the car towed to a local shop to save on towing and they put in a Napa battery, they never even heard of this brand. We looked it up thank you google lens and got all of the company information. She charged me 185.00 for what she claims is new, how would she even know. And now she will not honor a true warranty her idea of a solution in this situation is for me to return the National Brand Napa battery and put in another Electro crap battery. That only works for her, customer service are not words they comprehend. I will also file a complaint with BBB.

The lady seems like she always has an attitude. I discovered that she is the owner. She also gets…read morerid of employees like they are used trash. She has good employees, but she doesn't keep them long enough, found out that she does it quite often. It's disgusting how she treats people especially her employees. It is a miracle that she is still in business so anybody looking for a job DO NOT go here. The owner is a horrible boss and the pay is horrible based on the work load that you get. Plus people who know her say she fires employees all the time to avoid any unemployment pay. Also she does not provide any health benefits or any incentives for her employees. She is the type of boss who is in it for herself only. As far as her cars she has them fixed with cheap parts and forces her employees to clean the Catalytic Converters and reuse it instead of replacing it. Buyer beware. Really ZERO Stars for her and her business.

I bought a vehicle from this guy (Angel) and was nothing but disappointed with everything from…read morestart to finish. All he did was take my $. When i went to go see the vehicle it was advertised as no issues. But there were issues, clearcoat failure, check engine light came on, and power window not working....to name a few. When i asked if he would address any of the issues for the asking price he said no. If he starts fixing things the price goes up. Even the radio didnt work because it was asking for a code, which he said was no problem to get the code. I asked for the service history and he showed me some records from the carfax showing it had some major services done, so i agreed to buy the vehicle despite these issues. I asked him to send me the carfax so i could have the service history. And when i was doing the paperwork i asked him to look up the radio code, and he showed me a youtube video about how easy it was and we would do it when the purchase was done. Of course i drove off and he never gave it to me, when i got home i looked it up myself and got the code only to find out all the speakers were blown out... Not even a week later the power steering was making noise and leaking like crazy, turns out it needed a new line that is 6+ hours of labor to install. At this point i was very frustrated, and called again to ask for the car fax that was never sent, again gave me some bs excuse that he no longer has an account with carfax and he cant provide that (after saying he would). What a joke. All this guy does is buy auction vehicles and flips them. Doesn't even do the bare minimum to ensure a car is road ready or safe. Stay away from this place.

I was able to purchase a suitable car at a suitable price fairly quickly with the assistance of…read moreAngel. He explained the paperwork and the different elements of the car at the dealership and also answered questions over the phone, which was very helpful. Jim R.

Would never do business again with this man. He sells you something and then will not make anything…read moreright if there are issues. Be sure and check the complaints out on BBB before you do business with him. There are numerous complaints. My advice is finding a reputable dealer before doing business with him. I have truly found that private sellers are more honest with you than him. Buyer beware!! I purchased a camper and now I'm stuck with all the repairs

We have purchased 2 way overpriced RVs from them. First one the fridge nor the AC worked. Second…read moreone half the electric does not work. But the real issue is we bought "as is" and before it was delivered someone stole a TV from it and the factory thermal window coverings that cannot be replaced. She has had almost a year to replace or refund for the items that were stollen while it was in their possession. No effort was ever made. When I went to make the last payment she offered me 50 dollars to offset the loss. After some discussion she did give a 200 dollar discount that does not even cover the TV. My factory equipment thermal window covers never to be seen again. As a word of warning I would never purchase from them again and if your looking for a used RV best to purchase from an individual for half the price they charge.

I am completely satisfied with this car dealership . I think its family owned .... They just give…read moreme that vibe . Anyways , went in to get a car , my credit is trash , I had like $1000 to my name & guess what ? They worked with me 100% to get me into something even though I didn't truly think I would qualify . Ray got me into a finance program that is gonna help boost my credit after so many payments . & oh I forgot to mention my car , it's mad cute omg . Super clean, rides smooth and man oh man am I happy that I stopped by because I didn't know how I was getting a car before I walked into this establishment. Thank you to ray & everyone at broad street motors, y'all are goated

From the owner: For many people, owning a car seems like a dream far beyond reach. At Broad Street Motors, we're on…read morea mission to close that gap for the Brooksville and Spring Hillcommunity. We're your trusted pre-owned car dealership specializing in vehicles priced under $5,000. And though we offer competitive wholesale pricing, we never sacrifice quality when it comes to sale nor service. No matter your taste or budget, you'll love our ever-changing selection of vehicles and how easy we make the buying process. So stop by for a test drive today -- your new wheels will be waiting.