Spoke with Cher about one of their Ford Lightnings for sale. Tried to get her to work a deal thru…read moretext, but she said I would have to visit. I advised her I'm in Lutz Florida which is about an hour out and that didn't matter. We went back and fourth and she said she has a private buyer for trade-ins, so it would be best to stop by. That piqued my interest seeing that would help get more money for their truck. On Saturday 3/21/2026, I messaged her advising I was able to stop in. As I I mentioned before I'm an hour out. She wished me a happy birthday and even said when would have balloons for me. I show up and I'm greeted by Wayne. He asked me who I was there for, I told him Cher. He asked what vehicle I was there to see. Had me sit at his desk while he called Cher. She didn't answer, so he went to get her. He was gone for 5 minutes and returns to tell me the truck I was there for sold that morning. Now I told Cher I used to sell cars, but you don't have to be a salesman to see a clear bait and switch. He immediately offered the other two Lightning and I said no thank you got up, shook his hand and left. I messaged Cher as I was in my car ready to leave and she didn't apologize for not having the truck, but again let me know about the other trucks they had. I told her I didn't come for the bait and switch and I have not heard back from her yet. I wasted over two hours just in driving. If the dealership was closer, I probably wouldn't be as upset, but this was ridiculous. My experience here at Spring Hill Ford is one if the many reasons people hate going to the dealership. For Cher to do that, knowing I was a car salesman really shows they do not care what they do, just as long as they get you in. I will not be doing business with Spring Hill Ford. 3/21/26, 3/22/26, 3/23/26, 3/24/26 UPDATE:- Listing I mentioned. Still shows it is for sale: https://www.fordspringhill.com/inventory/certified-used-2025-ford-f-150-lightning-xlt-awd-4-door-crew-cab-short-bed-truck-1ftvw3lk5swg05022/ 3/27/26 UPDATE:- I have not been on since my last post on 3/24/26. I just checked and the truck has finally been removed.

Thank you for your response. However, I respectfully disagree with several points…read more First, Ford of Spring Hill did not secure the 47% adjustment on my behalf. I personally spent months communicating with Hankook, gathering records, following up repeatedly, and speaking directly with Hankook's warranty department. The original offer was lower, and I was the one who pushed the matter further and obtained the 47% adjustment. Second, my concern was never asking Ford of Spring Hill to submit a false or improper warranty claim. My concern was that the dealership never clearly diagnosed or documented why all four original tires on a 2024 Ford F-150 Lariat PowerBoost wore out prematurely at approximately 27,000 miles. I repeatedly asked for an explanation. I never received a clear one. If there was no warrantable vehicle defect, then I should have been provided a clear written explanation of what was inspected, what was ruled out, and what caused the abnormal tire wear. Instead, I was left with vague answers and no meaningful documentation. Third, the issue of tire rotations is important. My vehicle was serviced by Ford dealerships, and I trusted Ford to properly maintain the truck. It now appears the tires were not always rotated as represented or required, which in my opinion contributed to the premature wear. That is a service issue, not just a tire manufacturer issue. Fourth, I was told by Claude "Sparky" that the replacement tires would be mounted and balanced at no charge. After weeks of emails, phone calls, and waiting, that promise was later withdrawn and described as a "one-time offer." That is exactly why I advised future customers to get every promise in writing. Finally, my frustration is also with management. I called the General Manager's office several times and left messages requesting a return call. I never received the courtesy of a phone call back. After months of frustration, I received only a cold email. This was not simply about tires. It was about communication, accountability, proper documentation, and standing behind a customer. I do not believe Ford of Spring Hill handled this matter in good faith from the customer's perspective, and I stand by my review.

Great family owned business- they always take good care of my vehicles and shoot straight with…read moreneeded repairs and costs.

For over two years, I have battled an air bag sensor issue in my 2014 VW Passat. In those two…read moreyears, I have spent nearly $2,000 dollars, most of that money going down a black hole as dealers and other smaller businesses charged me upward of $500 a pop each time I brought my car in. For under $400, this business diagnosed the problem, got the part, fixed the issue and sent me on my way in less than forty-eight hours. The difference was they told me straight out what my issues were by the diagnostic number--no imperious patronizing, thank you--advised what parts were needed and treated me as if I, as a single woman, were capable of understanding the mechanism causing the problem. The waiting area is clean and comfortable if you have to wait while they work on your car. I can't say enough good things about this small, family business except to say they've been in business for over thirty years. Their treatment of me is the reason why. I highly recommend these folks. They are good, honest people!

Good honest shop, friendly staff, and reasonable prices for basic maintenance/issues requiring…read morediagnosis. The actual prices tend to come in under their estimates and the work is done quickly. Nothing bad to say at all! Would recommend!

Steve and Chad will take Good care of you and your ride. Quality work for a decent price. Which is…read morenext to impossible to find these days.. Well guess what? you've found it!

Integrity, integrity, and PROFESSIONALISM! These are folks you can trust. They could have ripped…read moreme off: oil was leaking; other mechanics said it was a$400-500 fix but these good folks said it was a sensor and fixed the problem for $64. Can't beat that! Definitely going back to them and you should too. I'm updating my review. It is about six months since I first posted the above; and my truck is still functioning as well as it was the day I left this establishment. I highly highly highly highly recommend these good people. Mechanics especially are so hard to come by by way of integrity and professionalism. Spencer

I have been using Revenaugh's since 1985. They have always been honest giving outstanding…read more mechanical and customer service. I recently completed my third trip to Anchorage Alaska. Revenaugh's prepared and inspected my vehicle every time. no problems on these trips. You can trust these guys to do a great job without overcharging you. Jen your smoked salmon will be on its waythanks again for the great customer service.

My car broke down right by this shop and they helped me quickly and I highly recommend. They were…read morevery busy and they still squeezed us in same day which we really appreciated it.

hands down quality work! extremely knowledgeable on both my vehicles as well as their problems!…read more Getting quality work fair pricing and in a timely matter!

I took my F-150 to Family Auto Service just because I was in the area. My wife and I had just moved…read morehere and didn't know any auto repair shops. Problem was my air conditioning stopped working and we were near their shop. I made an appointment for 2 or 3 days later, brought it in and after checking it out told me it was just a leaking service valve ! They fixed it and had me on my way in 40 minutes !! They know what they are doing and are honest !! I have found a shop I will continue to bring any problems with my or my wife's vehicle to. Thank You Family Auto Service !! P.S. they could have told me anything and I would not have known ! Five out of five stars !! G.G.

dropped wife's car off to get estimate on damaged vehicle. They didnt even inspect the car wrote…read moreneeds alignment when I asked for the alignment print out he said he didn't throw it on the alignment rack when I asked how he came to that conclusion he said by eye. He knew we were having a tough time dealing with the insurance company so when I wrote a bad review he called me and threatened me saying he was willing to call my insurance company fabricate lies to make it more difficult to get the car covered & to avoid that I would have to remove the review. I'm re doing the review because these people are going to scam almost everyone that comes through their door & insurance took care of the car so go ahead and make up whatever bs you want to it's all taken care of. I have since re opened my mechanic shop 5 minutes down the road and am willing to provide free inspections To anyone who claims to have a vehicle hacked up by these guys. & to the idiot that threatened me Have the day you deserve! Go ahead and call me to threaten me again call will be recorded & legal action will be taken!

I took my dad's car in with a tire issue. Jonathan was super friendly and kind and very eager to…read morehelp us promptly. They diagnosed the problem and took me into the shop to show me the tire and offer solutions. They took care of me very quickly. Great job.

I've bought tires here. I just brought the car with a/c issues but what astonished me is the level…read moreof courtesy and concern they show each customer is more than I've seen anywhere else.

I will answer for any negatives about Hudson Auto. Been with them for about 20 years. Before them…read morewe found many other car repair places to be rip offs. Though Hudson Auto is not perfect they come close. What they fix stays fixed. Yes, they can be a little higher than other repair places, a lot of that is because they use original parts or good quality parts. They have a good reputation. There are times they find other issues with a vehicle and they will tell you. They are not looking to make money. They are honest and above board. Hope this is helpful for others who appreciate good mechanics.

They started on my car when they said , it took less time than they said, and when they completed…read morethe job they even washed my windows and vacuumed out my car! Totally satisfied!