Being honest, I would have never thought to book with Frontier. I was attending an event with a large group through a travel agent and this airline was decided. The pros Direct international flights Great staff at the service desk and on the plane The cons They charge for EVERYTHING You pay to pick your seats No free snacks or drink (not even water) on the flight Paying for a Checked bags must be 40lbs or less, otherwise you pay even more Uncomfortable seating area at the airport compared to other airlines. Seats on plane are uncomfortable after a while. If I wanted to do a quick flight with light luggage, maybe not so bad. However this wouldn't be my first choice read more

Frontier Airlines - View outside from window - Airlines Near Me - Saint Louis, Missouri

Second time on Frontier straight flight to the Dominican make sure you bring your own drink or a cup to put some water in and some snacks. You do not get that on the flight at all. read more

Frontier Airlines - OK ready get on the plane frontier for the second time - Airlines Near Me - Saint Louis, Missouri

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Carlos P. at check in counter did an awesome job and helped us in a horrible last minute airline crisis. Frontier is mid. Carlos P. Is fye

I was on my way to the airport when I received notification that my flight was cancelled. They didn't have a flight available to my destination for FOUR DAYS. They were no help searching other airlines, because they don't offer that service. I was on my own! With no room for searching/comparison shopping, I booked a SWA flight and paid a whole lot more dough. Thanks for nothing, Frontier! I will NEVER again book with Frontier. My new motto: "Friends don't let friends fly Frontier." ( catchy, ain't it?) read more

The flight #87 out of Cancun with Frontier Airlines is the worst experience I have had in the last 77 years!! This is saying a lot since I'm a retired disabled veteran who served in Vietnam, Desert Storm and Just Cause. We checked in at the gate then we had to take a bus ride to the freight terminal on the other side of the airport due to problems they wouldn't tell us.The bus ran a couple of trips with over 70 people standing up and was very crowded, hot, uncomfortable and hard to breathe . It felt like we were a herd of cattle being rounded up for saluter. We were all pressed together touching each other and they were trying to squeeze additional people in the bus. We arrived at the plane and there was a stair ramp with about 30 steps straight up to the door of the plane to load. We had to climb the steps carrying our own carry on bags. With all of us standing there waiting in a long line to board on the hot tarmac, the temp was extremely hot and the smell of the jet fuel and the carbon monoxide was gaging us. This was a major chore also for the senior and elderly with no assistance from anyone. We paid extra for the upgrade to seats 5A and C going down and 6A and C returning. We were the last two to be seated on the plane and the overhead compartments were taken by the flight crew and my bag was taken to area seat 20. which was 14 rows to the rear of the plane. I was informed by the smart A@@ male flight attendant that when the plane lands I would have to go and retrieve my bag in the opposite direction of de-boarding ! I was informed by the flight attendant that their bags had priority over mine and by LAW stated their bags had to be there in bin 5 and 6 even though I had paid for those compartments. The entire flight was a major joke and I will never fly Frontier Airlines again. read more

Never even waste any time or money on this airline, my husbands flight was cancelled last minute due to crew shortage, come to find out the pilots did not show up to work. The gate agent was ZERO help, all they kept saying was we do not have anything leaving until tuesday and they could not even process a refund due to the flight not being cancelled technically yet. Was on hold with their customer service for over two hours, if you can even call it service. One way or another I will be getting all my money back and they will be also getting a complaint with the DOT read more

I cannot believe the incompetency of this airline. They boarded everyone, held us on the plane for well over an hour, then made us deboard and wait for over 3 hours only to then cancel the flight after promising alternatives. All workers involved did an awful job communicating with us, the tech department showed they are useless individuals, and not one apology was ever issued. Do not use under any circumstances. read more

Absolutely terrible. My friend went to go to the bathroom and a lady yelled at her to sit back down. A few minutes later, she let a few 8 year old kids into the bathroom and they didn't leave for a good 20 minutes. Everyone else was allowed to go to the bathroom but my friend. Nothing was done about this and it was terrible customer service. This lady needs to be fired immediately though we do not know her name. I would give 0 stars if possible. My friend and I myself will NEVER be flying by this airline again. I do NOT recommend WHATSOEVER. read more

Frontier Airlines is absolutely one of the absolute worst fucking airlines to ever exist. The initial ticket is inexpensive. The extra come from add-ons for carry-ons and checked luggage which is fucking shit. I paid on the app which is supposed to be relatively cheaper. My partner and I paid a total of $207 ($69 for one carry-on and $138 for two suitcases). When we arrived at Frontier, those bitches that check-in was so fucking rude. She tells me that my suitcase needs to be 5 pounds under and my partner's need to be 2 pounds under. She was such an Uber bitch and let everyone else get in front of us while we was adjusting that suitcase. They mad a remark. Then the flight attendants were rude pieces of shits. read more

DO NOT FLY FRONTIER!! Switched a Delta Flight STL to SAN to Frontier and my flight out of St Louis was Delayed 4 hrs causing me to miss connection and FRONTIER did not offer another flight out, and I had to spend the night at LAS instead of enjoying vacation! All this as I saw my original Delta Flight take off on time and on target read more

Reservation mad on 6/17 for Aug 26. On 6/29 received notification of change in itinerary. In stead of going from Philadelphia to ST Louis to leaving STL NOW THROUGH ORLANDO!!! change fro 2.5 hours to 12 hours! Trying to figure this out was impossible. I ended up not receiving a refund/credit, I ended up accidentally using my credit for this ridiculous 12 hour trip. NO WAY to contact a human, and the chat was limited to flights of same day. Never again. read more

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1st, the check-in app, when it works, is difficult to use. 2nd, the charging for each checked and carry-on bag is excessive. 3rd, the weight limit for a checked bag is 40# where other airlines is 50#. 4th, the plane sets are extremely uncomfortable and too close together. 5th, families cannot sit together unless on pays a $35.00 fee per seat. 6th, they charge for everything. No complimentary water, soft drink or snack. We'll never fly Frontier Airlines again. read more

On a flight to Las Vegas & the airline stewardess came on the intercom peddling the "Frontier Mastercard". She promised all kinds of incentives if you sign up for the card-free backage, miles & upgrades to seats, but the big one & the reason I signed up for the card, if you qualify, which I did, was the free 5 round trip tickets to anywhere they fly. We'll I never saw my 5 free tickets after I signed up & called Frontier only to be told that we can't honor the 5 free tickets on their promotion. A bunch of bullshit. My attorney is getting a call for "FALSE ADVERTISEMENT read more

This is specifically for the agent Devon at frontier. I had an awful day and I just want to let you know they he went above and beyond to accommodate me! He was friendly, courteous, and made sure I was able to get on the flight I so desperately needed to board! Thank you for turning my frown upside down and turning my night around! It's agents like you that make flying so much more less stressful. So this is for you Devon! Thank you! I really and truly appreciate you! read more

Frontier Airlines - Devon the agent who helped me - Airlines Near Me - Saint Louis, Missouri

horrible. filed my Service animal papers five days in advance. Last minute they denied it because it was under 48 hours (it wasn't). I can't describe how rude the agents are. When I asked about customer service they actually saI'd, "we don't have any, e use chat gpt Do not fly even of your life depends on it, cause you will probably die. should be illegal read more

Had us waiting to check our bags for an hour and no one was working the counter until workers finally showed up. Got through security we're waiting to board and the flight was delayed because THEIR flight attendant forgot her passport. Another hour passes and they cancel our flight over this. They reschedule our flight for the following morning having us miss an entire day of our prepaid trip due to their employee. This airline is a mess they offered vouchers for the flight for about her frontier flight. Id rather loose my money than ever flight with this airlines it's a mess and it was Christmas like you only had one plane leaving how did you mess that up? read more

Please dont fly frontier its a scam the prices are low but you have to pay for your luggage and seat. Then they flew me to Orlando Florida from Dallas and i paid to go to Cleveland Ohio. When i got to Orlando they cancelled the flights to Cleveland gave me a 10$ food credit paid for one night of a hotel but im stuck for 2 nights here. They keep sending me messages saying my flight is cancelled and they have no flight attendants. I paid for another flight out of Orlando tomorrow morning lets see how this goes!!!! Smh read more

Frontier Airlines - My new flight purchase even though it was their fault. I have called off for days because of this nonsense - Airlines Near Me - Saint Louis, Missouri

Horrible customer service. I received an email stating the airline changed my flight time. The new time would have caused me to miss my event so I booked another flight on Spirit Airlines. Days later, frontier told me they moved the flight back up so now the flit was only an hour later than the original time so they would not issue a refund. When I explained the circumstances through their "chat feature" they said their system would not allow them to do anything. When I asked this to be escalated for further resolve, they just said "sorry we cannot help you, we are all united behind one policy" and it did the chat. So now I have two tickets on the same day.... Truly unbelievable that any business can be managed like this!! So disappointing read more

For anyone considering the Go Wild Pass, don't do it. We tried it for the Fall/Winter season and for the $299 we each paid for a pass, have only been able to use it successfully just once. It is available for most any flight, but only a certain percentage of seats are allocated for Go Wild. We found the flight we wanted and according to the reservation page, there were plenty of seats available. But when we looked for the exact same flight through the Go Wild, there was nothing available. Unless you have a two or three day window of days you can travel or return, getting the exact dates you need will be difficult. Better to just book a regular flight--they are pretty cheap. Better yet, just spend the money and use a different airline altogether. read more

Frontier Airlines charges $45-60 for baggage going into the overhead bin! Frontier Airlines does not charge for a carry on with the dimensions of 14"L x 18"W x 8" deep and a purse. The two daypacks would have to go into the overhead bin. The red bag and laptop briefcase fit under the seat. I have not flown an airplane since 1981 and seriously doubt after this trip if I will ever fly again! We found out the prices on the baggage by looking at the Frontier Airlines website and confirming the information with a Frontier Airlines agent. Also the weight cannot exceed 35 lbs or you pay a fee! Since there is a charge for the overhead bin, then a porter needs to be at one's beck and call. read more

Frontier Airlines - These daybags would have to go into the overhead bin. There is a $45 online fee or $60 at the gate fee. - Airlines Near Me - Saint Louis, Missouri

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The entire process is awful. The workers won't even address you in line until exactly 2 hrs before your flight so we stood in the front of the line with 5 workers facing us playing on their phones for 17 minutes before anyone addressed us. Uploading the passport info into the app never works and times out & deletes the progress you've made, the flight attendants are rude, and paying $75 one way per bag is absolutely ridiculous. I will never ever use frontier again, id rather pay 2x the price than to ever deal with that company again. read more

it was ridiculous, expensive, and disorganize. 0/5 do not recommend unless you like $300 for a carry on and a personal item.

Be aware of this airline!!! U may think it is a less expensive option, but they will nickel and dime you to death! It is a greedy airline! But if they have mechanical issues and have to cancel your flight, they will NOT make any accommodations for you! At least not at Lambert International in St Louis Mo! The agent, Courtney who told us our flight was canceled was smirking and laughing while saying," don't know what to tell u, it's on u not us!" WTF! Due to that cancellation, I had to spend an additional $500 in hotels/Uber/food/ connecting flight since I missed my original one bc of Frontier! BE AWARE!! read more

don't book with this airline. We booked a family vacation months ago and was the 1st ones to get booked for the flight and had are chose of sets got notified yesterday that we got put on a different flight with a la. Spoke with Frontier and told use that flight was canceled. then when I asked why they was lying to me because my daughter and granddaughter are still on the original fights they stopped responding to me. worthless company shouldn't be in business. read more

Tried to use the vouchers they sent. Within the specified time limit they gave me. Purchase before dec 31 2018. I went to check out and apply vouchers and apparently they have no value. Went to Priceline found a cheaper flight with American Airlines and they didn't charge me 35 for a carry on bag. I'm fed up with their bs. Never flying with them again. Not even going to use the worthless vouchers because it's still cheaper with another airline. If I could give negative stars -1000000....... read more

Frontier Airlines - Expensive flight and voucher with no value - Airlines Near Me - Saint Louis, Missouri

That star is for the attendants on the plane who were very nice! The main red head gate person not so much she caused alot of stress to a number of passangers and she held up take off for 45 min messing with the blind lady and her dog she was trying to force the dog under the seat never again I will drive or take the train or ride a bike or something not worth the trouble read more

No stars from me! This airline is horrible and so I do not recommend anyone using it at all. I payed for assigned seats and did not get them. Due to being understaffed half the people on the return flight were pushed back and considered as late. We stay in another state for 24 hrs in the airport with no accommodation, food vouche, hotel help, nothing! I will never use this airline again! Oh and they denied. A handicap person a wheelchair Horrible read more

This week was the first time flying Frontier and the flight isn't cheap enough for the nickel and diming for the carry on. It works in a pinch is the highest praise I can offer praise from my low opinion of the company. read more

One way flight from Orlando to St Louis. The kiosk was available for us to print off our boarding pass prior to out flight, just like we have done every time before. The kiosk then said to down load the app to our smart phone. I downloaded the app but it came to a point that gave me an ERROR. The kiosk wasn't going to give me the boarding pass, not the app has an error. The only other idea I had was to go the the counter. Well, that will be $25 per boarding pass to print off. I explained that the kiosk was didn't give them as they usually do and the app didn't work. They didn't have any sympathy. I had 10 boarding passes to print off. While at the counter i placed my personnel bag down. The agent said that I needed to check that bag or have it charged as a carry on. I said that I came down with it under the seat on Southwest. It's the same size plane. She said that didn't matter and I was charged $79. "Low Fares - Done Right" is their slogan and that very well be true but if you are flying with a family or other people that you want to sit with you will need to buy your seats. Low fair of $39 is great, seats cost $$$, plus the luggage $$$. Your $39 just became $139 real fast. Beware of the low fare. We will avoid flying Frontier from now on. If their competitors can have the bags fly free so can Frontier. WOW what a concept, having great fares and your luggage flyes free...... read more

I have never seen a company that charges for everything. There are better airlines without the hassle Of nickel and diming you to death, this cheap airline decided to lower the weight of the baggage so they can suck more money from you! From 50 to 40lbs. Haha! What a joke! You want more leg room.. it costs, you want to sit with family... it costs, you want to carry anything besides a purse or tiny bag.. it costs.. the only reason is the greedy old CEOs and stockholders. Shame on you that even a family vacation is out of reach with these price gouges. If I could give it negative rating I would! read more

When I booked Frontier I thought out would be like any other airlines. You are paying for your seat and if you wanted a premium seat then you pay for it.. Boy was I wrong. They nickle and done you for EVERYTHING! When choosing your seat, you can choose $12, $16, $24 and $45 seats. No free seats people..they charge you for the airline seat! For luggage..you pay from $25 - 50 for your first bag. Guess my bag was small so it was only$25 but I'm sure if I brought my larger luggage I'd be paying closer to $50. Oh and they will be charging for carry on luggage too. That's an additional $30. So if you're on a budget..don't fly FRONTIER...They will RIP YOU OFF. I recommend any other airlines. Even the ones that I thought was bad, they aren't. FRONTIER is the worst so far. The good side to it was that the lady behind the counter was very friendly. That's why they got the one star. read more

Frontier Airlines - At the gate - Airlines Near Me - Saint Louis, Missouri

we booked a flight to Las Vegas for a my 21st birthday and had a computer issue before we left, power turned off and air has been on and off the entire time of the situation, we are currently 3 hours behind schedule, still sitting on the plane, but just informed passengers to get off. Employees are very respectful & understanding but we've been told "should be ready in the next few minutes" for the past hour but power is being shut off again. They have passengers getting off as others are trying to on to get their things. I know these things can't be planned, but it would help if they were more organized with their plans for IF something happens. read more

Frontier Airlines - Airlines Near Me - Saint Louis, Missouri

I have to admit that my experience with Frontier was a bit rushed simply because I ended up booking my flight while standing in the baggage claim line after Southwest ended up cancelling my flight due to severe weather in my connection city. Needless to say this cancellation left me in a bit of a bind, luckily Frontier had a direct flight to my final destination of Cancun available so it was a no brainer. While it was no part of Frontier, I had less than an hour to get my bags off my Southwest flight and claim them, make my way to another terminal, check-in, go back through TSA however it ended up working out leaving me 15 minutes to spare. What was great, was that the staff at the Frontier counter were super friendly and accommodating and assured me that I would make my flight despite my last minute booking. Booking was very easy, with basic fares coming in at a reasonable value even considering I was booking my flight an hour before departure. However what Frontier does differently is that they charge you for the extras like seat selection, checked bags, and carry on items or you can upgrade to The Works Package and even get priority boarding and a refund on your ticket if needed. Overall The Works puts the flight closer in line to a standard ticket, so it might be worthwhile to upgrade to The Works. The boarding process was very easy and painless, once on board the staff was friendly. The interior of the plane seemed new, the seats were spacious (more so than Southwest) however the tray table was pretty small so don't count on setting up a laptop during the flight, my iPad was a tight fight. Another downside was that the seats didn't recline, however they were more than adequate and very comfortable so that really didn't matter to me. Beverage service is not complimentary, however drinks/snacks were reasonably priced and there were often bundle prices which saved you money if you made several purchases together. Overall Frontier delivered in a bind, and because of this I will gladly consider them when booking my next trip. read more

Frontier Airlines - Seat back & tray table, smaller than expected but seating is roomier than Southwest - Airlines Near Me - Saint Louis, Missouri

This was my first flight on Frontier Airlines. Truthfully, I don't even think I had heard of them or at least just never paid attention. When we were scheduling our return flight back from California, our options that left after 2pm, were few and far between unless I wanted to get back in St. Louis at midnight. So Frontier it was. When we arrived at John Wayne Airport in Orange County we walked immediately to the front counter. No line, 3 people waiting to assist and everyone with a smile on their face. Good start. We loaded the plane in zones sililar to others. The plane was a new one, very nice with individual tv's in the head rest. Nice touch! I didn't end up using it but like the fact that I could have. First impressions are important and they closed the deal on this one. I will now be looking at Frontier Airlines as a viable option when I travel. read more

While the initial airfare ticket is inexpensive, the add-ons for a carry-on and checked luggage are $40 each. And make sure you do it prior to your trip or you will be charged even more at the gate. Then add on the taxes and fees. So just be aware when you book and buy. The waiting area doesn't have any chargers like the Southwest terminal. There wasn't anyone at the Frontier desk in the gate for long periods of time. However, when it came time to board (only a few minutes late), the staff member was friendly. Upon boarding the plane the staff were all friendly and light music (similar to what you'd hear while on hold for a call), was playing throughout the plane. The attendants did a role call for certain passengers and had them press the call button if they were onboard, which I've never encountered before. Like everything else, snacks and drinks are an extra charge. There isn't any WiFi or in-flight entertainment available. Flight was a bit bumpy, but we landed on time! read more

Terrible! Worst airline ever! Flight changed from 8 am to 1am. Then, Everything delayed at least 2.5 hours, and don't even bother with their, non English speaking customer service! They will offer you a $25 flight voucher that has to be used in 90 days! They can keep it! We will never fly them again! read more

This is my first and will be my last time flying frontier. They give cheap airline service a new name. The counter here apparently doesn't open until 12:30. That said.. The employees were 10 min late showing up..lovely! The airline charged you for everything (carry on and water). Horrible experience! Don't fly them! read more

Departure flight was 3 hours delayed due to a ​mechanical​ issue. I did receive email and text alerts telling me it was delayed, but 3 hours is a long time to sit in an airport when you have to be 2 hours early for an international flight. Staff was not that great and you had to purchase a drink. Water wasn't an option. They did offer a $10 breakfast voucher to be used prior to boarding and then we received 2 traveling vouchers, $75 and $50. Of which could not be combined and had to be used within 90 days. Seats were suboptimal, small, hard, did not recline. Overall I probably will not use Frontier again and would not recommend. read more

1. our flight got delayed 5 times 2. our plane didn't have a pilot of flogging crew 3. people on our flight sat at theairport for 6 hours 4. our flight was supposed to be leaving at 5:30pm. But intead got delayed 5 times until 10pm they cancelled our fligh. 5. they took forever to get our bags back to us read more

Absolutely horrible airline, delayed our flight 13 hours and then when we cancel we have no one to get out baggage back to us. 10/10 would recommend never using them at all. Wouldn't even consider it. They need to just shut their doors and not do business anymore. read more